Microsoft Office
Bridged Nyangara
Customer Service
Nairobi,30
Summary
Hardworking Customer Service Representative with years of experience working in Sales. Formal training in Sociology with extensive knowledge of customer relations and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.
Overview
3
3
Languages
25
25
years of post-secondary education
6
6
years of professional experience
Work History
Customer Sales Support Representative
Hilalium & Sons (KissKids Diapers)
Nairobi
12.2019 - Current
- Drove retailer engagement, improved retailer satisfaction and earned retailer advocacy through communication and relationship management.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- As a team ,consistently met sales targets set for the Nairobi CBD Region
- Successfully maintained over 10 corporate sales accounts over the period of the last 3 months in the Nairobi CBD Region
- Received and followed through delivery sheets to gather merchandise for customer orders
- Communicated with customers to answer questions and perform account maintenance.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Maintained a good relationship between salespeople on the ground, clients and sales managers in the back office by exercising diplomacy and tact
- Coordinated responses and resources to handle special client requests.
- Provided primary customer support to internal and external customers in fast-paced environment.
Digital Content Marketing Manager
Kaputei Farm Products Ltd. Kenya
Nairobi
12.2019 - 04.2020
- Facilitated delivery of product from company warehouses to content production studios
- Led creative direction of product shoots; working with the photographer to ensure end result reflected the specific campaign messaging
- Approved, reviewed and edited content flowing to Kaputei Farm Social Media accounts (Facebook and Instagram); ensured a daily consistency (frequency and style) of posts
- Assisted on average over 50 customers over the period of 3 months by responding to Facebook and Instagram inquiries and handling complaints by channeling them to company executives for resolution
- Engaged online audiences especially on Instagram by placing strong focus on sales process support and responding to inquiries and comments timely and knowledgeably.
Front Desk Office Admin
BenMac Hospital
Nakuru
02.2019 - 11.2019
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Verified order information against computer database.
- Answered telephones and provided information about hospital hours and appointment times
- Assisted pharmacy staff in preparing medications and filling orders.
Sales Manager
S&E Collections
Nairobi
04.2017 - 12.2018
- Grew the social media presence (Facebook) of S&E Collections from nil to about 5000 page likes in the span of a year and half in turn increasing their online sales by 100% and their overall sales by about 10%.
- Managed salespeople entire vacancy advertisement, interview and hiring process and made sure S&E landed the best candidate. Saleslady I hired stayed through till sale of the business, which is a remarkable tenure in the boutique industry in Nairobi
- Evaluated stock needs and developed plans for maintaining optimal supply levels
- Liaised with sales contacts across East Africa to facilitate purchase and success delivery of new stock to the Nairobi store
- Researched and analyzed competitor strategies to secure S&E's top place in leading the ladies' fashion boutique market in Nairobi
- Championed adoption of a novel inventory management software product that returned daily sales reports that helped make the sales team make more pragmatic restocking decisions
Intern
Kenya National Library Service (KNLS)
Nairobi
01.2012 - 01.2013
- Sorted and organized materials such as physical files, tracking spreadsheets and reports.
- Assisted with processing leave days.
- Assisted with making pay change adjustments (PCAs).
- Assisted with processing of pension claims.
- Completed clerical tasks such as filing, copying and distributing mail.
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
Sales Promoter
Golden Marketing
Nairobi
12.2010 - 01.2011
- Provided OMO Washing Powder coupons, product samples, and informational brochures to customers
- Engaged consumers in stores, on sidewalks and at outdoor events to encourage product sampling.
Sales Merchandiser
Wanji's Food Industries
Nairobi
09.2010 - 12.2010
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
Sales Promoter
Flame Tree Kenya (Zoe Hair Care)
Nairobi
07.2010 - 09.2010
- Worked within retail chains to boost product awareness
- Applied promotional tools to build product awareness, create consumer interest and stimulate product demand.
Education
Master of Arts - Gender And Development Studies
Kenyatta University
Nairobi 01.2018 - Current
Bachelor of Arts - Gender And Development
Kenyatta University
Nairobi 01.2011 - 01.2015
Some College (No Degree) - German
Goethe Institute
Nairobi 01.2013 - 01.2015
Diploma - Human Resources Management
Mount Kenya University (MKU)
Nairobi 09.2011 - 09.2013
Kenya Certificate of Secondary Education - Secondary Education
Nakuru Girls High School
Nakuru 01.2006 - 12.2009
Kenya Certificate of Primary Education - Primary Education
Vendramini Education Centre
Nairobi 01.1996 - 10.2005
Skills
Customer Relations
undefinedSkills
- Social Media Account Management
- Digital Content Curation and Art Direction
- Sales Strategy
- Customer Relations
- Stock and Inventory Management
- Payment Collection
- Order Processing
- Marketing and Advertising
Software
Timeline
Customer Sales Support Representative
Hilalium & Sons (KissKids Diapers)
12.2019 - Current
Digital Content Marketing Manager
Kaputei Farm Products Ltd. Kenya
12.2019 - 04.2020
Front Desk Office Admin
BenMac Hospital
02.2019 - 11.2019
Master of Arts - Gender And Development Studies
Kenyatta University
01.2018 - Current
Sales Manager
S&E Collections
04.2017 - 12.2018
Some College (No Degree) - German
Goethe Institute
01.2013 - 01.2015
Intern
Kenya National Library Service (KNLS)
01.2012 - 01.2013
Diploma - Human Resources Management
Mount Kenya University (MKU)
09.2011 - 09.2013
Bachelor of Arts - Gender And Development
Kenyatta University
01.2011 - 01.2015
Sales Promoter
Golden Marketing
12.2010 - 01.2011
Sales Merchandiser
Wanji's Food Industries
09.2010 - 12.2010
Sales Promoter
Flame Tree Kenya (Zoe Hair Care)
07.2010 - 09.2010
Kenya Certificate of Secondary Education - Secondary Education
Nakuru Girls High School
01.2006 - 12.2009
Kenya Certificate of Primary Education - Primary Education
Vendramini Education Centre
01.1996 - 10.2005
Similar Profiles
Stephen MuendoStephen Muendo
Country Manager at Hilalium & Sons (ur home)ltdCountry Manager at Hilalium & Sons (ur home)ltd
Ilibagiza MpyisiIlibagiza Mpyisi
Volunteer at Diapers 4 a SmileVolunteer at Diapers 4 a Smile
Jen MindaJen Minda
Director/Owner of Childcare Center at Diapers 2 Diplomas Children's Learning CenterDirector/Owner of Childcare Center at Diapers 2 Diplomas Children's Learning Center