Brian Maina
P2P Customer Support
Nairobi, Nairobi Province,30
Summary
At Bybit, as a P2P Ranger, I excelled in conflict resolution and customer service, enhancing community engagement by organizing monthly meetups and effectively managing feedback. My leadership and critical thinking skills played a pivotal role in identifying and resolving issues, contributing to a more cohesive and informed trading community.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Bybit P2P Ranger
Bybit
Remotely
05.2023 - 07.2024
- collect daily unprocessed appeal orders and pass it onto our p2p managers
- collect daily feedback and pass it onto our P2P managers
- support community in answering questions to p2p traders both newbies and experience traders
- remove spam message in community
- share latest and hottest news ,article and report within community
- report bugs and scammers
- Organise monthly online meetups and activities for community collecting feedback and discussing upcoming features
P2P TRADER
Bybit
Remotely
05.2021 - Current
- P2P trader on bybit exchange
Education
CERTICICATE IN INFORMATION TECHNOLOGY - Computer And Information Sciences
Nairobi Aviation
Nairobi Central Business District 01.2020 - 01.2024
Skills
Conflict resolution
Problem solving
Leadership
Critical thinking
Customer service
Calmness under pressure
Listening
Conflict resolution
Decision-Making
Team Collaboration
Timeline
Bybit P2P Ranger
Bybit
05.2023 - 07.2024
P2P TRADER
Bybit
05.2021 - Current
CERTICICATE IN INFORMATION TECHNOLOGY - Computer And Information Sciences
Nairobi Aviation
01.2020 - 01.2024
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