Photography
BRIAN MWANGI KING'URU
Bsc. COMPUTER SCIENCE
Nairobi
Summary
PROFESSIONAL SUMMARY
IT professional with hands-on experience in technical support and network troubleshooting. Proficient in hardware and software diagnostics, with practical knowledge of network configuration and fault-finding. Strong communicator and collaborative team player who resolves user issues efficiently, enhances user satisfaction, and adapts quickly to changing technical requirements. Committed to delivering reliable, customer-focused IT support and contributing immediately to operational continuity.
Overview
3
3
Certifications
Work History
IT Technical Support Intern
Nuclear Power and Energy Agency
05.2023 - 08.2023
- Provided exceptional customer service when responding to help desk requests, maintaining professionalism at all times.
- Improved user satisfaction by promptly addressing IT issues and providing effective solutions.
- Contributed to the successful completion of IT projects by effectively managing tasks within deadlines.
- Collaborated with colleagues to implement innovative solutions for recurring technical challenges.
Education
Bachelor of Science - Computer Science
University Of Embu
Embu, Embu District, Kenya 04.2001 -
Kenya Certificate of Secondary Education -
Baricho Boys High School
Kirinyaga 04.2001 -
Kenya Certificate of Primary Education -
Sukari Presbyterian Academy
Kiambu, Kiambu District, Kenya 04.2001 -
Skills
User support
Certification
Python Programming
Interests
Videography
Timeline
CCNA 2: Switching, Routing, and Wireless Essentials
08-2025
CCNA 1: INTRODUCTION TO NETWORKING
06-2025
IT Technical Support Intern
Nuclear Power and Energy Agency
05.2023 - 08.2023
Python Programming
05-2021
Bachelor of Science - Computer Science
University Of Embu
04.2001 -
Kenya Certificate of Secondary Education -
Baricho Boys High School
04.2001 -
Kenya Certificate of Primary Education -
Sukari Presbyterian Academy
04.2001 -
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