Brian Gift Asega
Vendor Scheduler
Nairobi, Nairobi Province
Summary
Dynamic customer service professional with a proven track record at Zentalk Marketing, adept at problem-solving and enhancing customer satisfaction. Skilled in ClickUP and operations, I effectively managed high-stress situations, fostering loyalty and repeat business. My detail-oriented approach ensures compliance and efficiency in all tasks.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Zentalk Marketing
10.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Logistics & Delivery Associate
Green Wheels
03.2024 - 07.2024
- Resolved customer inquiries promptly, directing them to the appropriate department when necessary.
- Delivered packages to customer doorsteps and business offices.
- Kept customers informed of any delays or issues with their deliveries, offering solutions when possible.
- Enhanced delivery efficiency by optimizing route planning and time management.
Records Management Specialist
Cadtech Services & Communication Authority of Kenya
12.2022 - 02.2023
- Streamlined document retrieval time for internal departments through the creation of a comprehensive indexing system.
- Logged Freedom of Information Act (FOIA) requests and verified eligibility of documents for release to requestors.
- Ensured regulatory compliance, conducting periodic audits on company documentation and recordkeeping practices.
- Generated targeted correspondence to accompany transmission of outgoing document packages.
Education
Drone Operation - Drone Spraying , Spreading, Crop Health Analytic
DJI Academy
Nairobi, Nairobi Province, Kenya 04.2001 -
Diploma in ICT - Information Communication Technology
Chuka Technical Collage
Chuka, Tharaka District, Kenya 04.2001 -
Skills
ClickUP
Problem-solving
Urgency
Product knowledge
Operations
Task prioritization
Tech-savvy and detail oriented
Timeline
Customer Service Representative
Zentalk Marketing
10.2024 - Current
Logistics & Delivery Associate
Green Wheels
03.2024 - 07.2024
Records Management Specialist
Cadtech Services & Communication Authority of Kenya
12.2022 - 02.2023
Drone Operation - Drone Spraying , Spreading, Crop Health Analytic
DJI Academy
04.2001 -
Diploma in ICT - Information Communication Technology
Chuka Technical Collage
04.2001 -
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