BRIAN WAMBUGU
NAIROBI,NAIROBI
Summary
Accomplished IT professional with extensive expertise in user training, database management, and information security. Demonstrates proficiency in the Microsoft Office Suite and excels in multitasking and time management. Skilled in hardware installation, wireless networking, and remote support, with a strong focus on clear documentation and efficient mobile device support. Career goals include advancing in database administration and enhancing virtual private network capabilities.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work history
HELPDESK ASSISTANT
TECHNO BRAIN
Nairobi, Nairobi Province
09.2024 - 10.2025
• Troubleshooting and repairing physical devices e.g. desktops, printers and desktop phones
• Installing and updating operating systems both windows and MacOS
• Deployment of Intune and autopilot
• Diagnosing basic networking problems such as vpn connection failures and LAN cables issues
• Managing permissions in active directory
• App deployment and data protection in Intune
• Managing antivirus using windows defender and firewall settings
.
ICT TRAINER
DYKAAN COLLEGE
Nairobi, Nairobi Province
01.2023 - 07.2024
.
Maintain and troubleshoot all network and computer related issues.
Integrate security, physical control solutions for all confidential data and systems.
Monitor performance and manage parameters to provide fast responses to front-end users. Integrate and configure computer networking for best performance.
Troubleshoot and repair of hardware, operating systems, and applications.
Monitor and maintain computer systems and networks.
Identify security gaps and provide relevant solutions in consultation with the operations manager.
Help install and support of all ICT hardware and software.
Education
Diploma of Higher Education - NETWORKING AND DATA COMMUNICATION
NAIROBI INSTITUTE OF BUSINESS TECHNOLOGY
Nairobi, Nairobi Province 09.2019 - 07.2022
Skills
- User training experience
- Multitasking
- Microsoft Office Suite
- Database management
- Wireless networking
- Information security
- Database administration
- Clear documentation
- Remote support capabilities
- Hardware installation and maintenance
- Time management efficiency
- Microsoft suite proficiency
- Mobile device support
- Virtual private network use
Languages
English
Intermediate
Timeline
HELPDESK ASSISTANT
TECHNO BRAIN
09.2024 - 10.2025
ICT TRAINER
DYKAAN COLLEGE
01.2023 - 07.2024
Diploma of Higher Education - NETWORKING AND DATA COMMUNICATION
NAIROBI INSTITUTE OF BUSINESS TECHNOLOGY
09.2019 - 07.2022