BRIAN B. N. WACHIRAH
NYERI
Summary
A full time profession seeker in Information Technology department where one can demonstrate the technical and engineering skills, to enhance the accuracy and efficiency and to effectively contribute to company goals. Also driven to learn quickly in advanced computer proficiency and training in industry operations. Solid background in field and office settings supporting team needs. Flexible and hardworking team player focused on boosting productivity and performance with conscientious and detail-oriented approaches. In addition to that, an astute Engineer with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols.
Overview
13
13
years of professional experience
1
1
Certification
Work History
TECHNICAL aND SUPPORT DIRECTOR
BRADYCOM CONSULTANCY SYSTEMS LTD.
NYERI
01.2011 - 05.2020
- Gained strong leadership skills by managing projects from start to finish.
- Worked flexible hours across night, weekend and holiday shifts.
- Gained extensive knowledge in data entry, analysis and reporting.
- Delivered services to customer locations within specific time frames.
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
- Managed time efficiently in order to complete all tasks within deadlines.
- Learned and adapted quickly to new technology and software applications.
- Excellent communication skills, both verbal and written.
- Used critical thinking to break down problems, evaluate solutions and make decisions making it easier and faster by over 50% to work problems.
Computer Engineer
SELF EMPLOYED
NYERI AND NAIROBI, 36
06.2010 - 12.2010
- Inspected third-party equipment installations to verify correct and consistent operations performance.
- Took initiative to improve system and configuration support for customers.
- Customized software, hardware and network configurations based on customer needs.
- Planned system testing and debugging cycles for customers.
- Imaged hard drives for use in standardized system deployments running various operating systems.
- Deployed permanent and non-permanent changes to system parameters and hardware configurations.
INTERN, INFORMATION TECHNOLOGY
KENYA POWER AND LIGHTING CO. LTD
NYERI, 29
08.2009 - 12.2009
- Managed high levels of call flow and responded to company technical support needs.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Promoted efficiency among departments with prompt resolution of system issues.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Configured hardware and granted system permissions to new employees.
- Monitored systems in operation and quickly troubleshot errors.
- Installed, configured and maintained computer systems and network connections.
- Created user accounts and assigned permissions.
INTERN, COMMUNICATION aND TECHNICAL ENGINEER
WANANCHI GROUP L.T.D
NYERI, 29
08.2008 - 12.2008
- Advised senior personnel on potential process improvements to increase support quality and expedite ticket fulfillment.
- Contributed to whitepapers, blogs and videos for marketing, sales and training.
- Met with team personnel to share details of discovered issues and recurrent custom complaints.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks reducing work errors by 25%.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Updated and maintained current customer support database.
- Documented faults and bugs for referral to development staff for use in updates.
Untrained Teacher
VICTORY ACADEMY
06.2007 - 12.2007
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
- Encouraged critical thinking and problem solving skills to enable students to step out of comfort zone.
- Completed student progress reports mid-term to notify students and parents of strengths and areas of improvement.
- Observed and participated in special learning opportunities to expand horizons and learn different approaches.
- Cultivated positive relationships with administration, teaching staff, and students.
- Monitored student progress to provide feedback on assignments and guidance on areas requiring improvement.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
- Designed detailed learning plans for struggling students based on test, homework and assignment records.
MANAGER
HELP SELF HELP CENTER LTD
NYERI
01.2007 - 06.2007
- Established team priorities, maintained schedules and monitored performance.
- Cross-trained existing employees to maximize team agility and performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Education
DIPLOMA DEGREE - DIPLOMA IN INFORMATION TECHNOLOGY
THE KENYA INSTITUTE OF INFORMATION & TECHNOLOGY
NYERI08.2017
DIPLOMA DEGREE - COMPUTER ENGINEERING
THE KENYA INSTITUTE OF INFORMATION & TECHNOLOGY
NYERI08.2016
DIPLOMA DEGREE - INFORMATION TECHNOLOGY
KIMATHI UNIVERSITY COLLEGE OF TECHNOLOGY(J.K.U.A.T)
NYERI07.2010
CERTIFICATE - CERTIFICATE OF INFORMATION TECHNOLOGY
GCF GLOBAL LEARNING
DURHAM06.2007
HIGH SCHOOL - 8.4.4 HIGH SCHOOL
ENDARASHA BOYS HIGH SCHOOL
NYERI11.2006
PRIMARY SCHOOL CERTIFICATE - PRIMARY SCHOOL CERTIFICATE
NAROMORU VICTORY ACADEMY
NYERI11.2002
No Degree - PRIMARY SCHOOL
NYERI JUNIOR ACADEMY
NYERI01.1999
No Degree - LOWER PRIMARY SCHOOL
IRIGITHATHI PRIMARY SCHOOL
NYERI1996
Skills
- Languages: English and Swahili
- Multitasking and Organization
- Digital Archiving
- Team Collaboration
- Public Speaking
- Computer Skills
- Administrative Support
- Operations Support
- Good skills in Networking: Installation, maintenance and troubleshooting
- Good skills in software management and maintenance
- Good skills in Hardware maintenance and troubleshooting
- Good skills in use of Microsoft Office Package
Certification
- GENDER: MALE
- NATIONALITY: KENYAN
- RELIGION: CHRISTIAN
- MARITAL STATUS: MARRIED
Languages
Swahili
Native language
English
Advanced
C1
Timeline
TECHNICAL aND SUPPORT DIRECTOR
BRADYCOM CONSULTANCY SYSTEMS LTD.
01.2011 - 05.2020
Computer Engineer
SELF EMPLOYED
06.2010 - 12.2010
INTERN, INFORMATION TECHNOLOGY
KENYA POWER AND LIGHTING CO. LTD
08.2009 - 12.2009
INTERN, COMMUNICATION aND TECHNICAL ENGINEER
WANANCHI GROUP L.T.D
08.2008 - 12.2008
Untrained Teacher
VICTORY ACADEMY
06.2007 - 12.2007
MANAGER
HELP SELF HELP CENTER LTD
01.2007 - 06.2007
DIPLOMA DEGREE - DIPLOMA IN INFORMATION TECHNOLOGY
THE KENYA INSTITUTE OF INFORMATION & TECHNOLOGY
DIPLOMA DEGREE - COMPUTER ENGINEERING
THE KENYA INSTITUTE OF INFORMATION & TECHNOLOGY
DIPLOMA DEGREE - INFORMATION TECHNOLOGY
KIMATHI UNIVERSITY COLLEGE OF TECHNOLOGY(J.K.U.A.T)
CERTIFICATE - CERTIFICATE OF INFORMATION TECHNOLOGY
GCF GLOBAL LEARNING
HIGH SCHOOL - 8.4.4 HIGH SCHOOL
ENDARASHA BOYS HIGH SCHOOL
PRIMARY SCHOOL CERTIFICATE - PRIMARY SCHOOL CERTIFICATE
NAROMORU VICTORY ACADEMY
No Degree - PRIMARY SCHOOL
NYERI JUNIOR ACADEMY
No Degree - LOWER PRIMARY SCHOOL
IRIGITHATHI PRIMARY SCHOOL
Similar Profiles
Lucas Mateus Cabral GuimarãesLucas Mateus Cabral Guimarães
Production Operator at SQC - Quality and Quality Integrated Systems ConsultancyProduction Operator at SQC - Quality and Quality Integrated Systems Consultancy
ALEX KINYUAALEX KINYUA
Founder and Managing Director at Elex Consultancy Ltd & Alsedox Consultancy LtdFounder and Managing Director at Elex Consultancy Ltd & Alsedox Consultancy Ltd
KIRUKI KINYUAKIRUKI KINYUA
Founder and Managing Director at Elex Consultancy Ltd & Alsedox Consultancy LtdFounder and Managing Director at Elex Consultancy Ltd & Alsedox Consultancy Ltd