Brian Tom
Nairobi, Nairobi Province
Summary
Driven by a results-focused approach at MITSUMI Distribution, I leveraged analytical thinking and excellent communication to enhance operational efficiency and stakeholder satisfaction. My leadership in workflow optimization and team collaboration led to significant process improvements, cost reductions, and a positive work environment, showcasing my ability to manage multiple projects effectively and drive company profitability.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Head of HP Reporting ( Sales Operation Analyst)
MITSUMI Distribution
02.2019 - Current
- Manage multiple projects simultaneously while maintaining strict deadlines, ensuring successful completion within budget constraints.
- Maintain a strong focus on customer satisfaction, ensuring timely resolution of issues and implementing proactive measures to prevent future occurrences.
- Support change management efforts by effectively communicating new processes, procedures, and expectations to all affected personnel.
- Work closely with the IT team, evaluate current systems, identify areas of improvement, and recommend technology upgrades to streamline operations increasing efficiency by 20%.
- Increase team productivity by developing training materials and conducting workshops for new hires and existing staff members.
- Contribute to a positive work environment by fostering open communication channels among team members, and resolving conflicts promptly.
- Optimize resource allocation by analyzing workload patterns and making necessary adjustments based on project requirements.
- Work closely with the inventory manager, perform stock analysis of the inventory, and share with the Product Managers to ensure minimal stock aging.
- In consultation with the PMs (Product Managers), analyze and submit the sellout reports to the vendor (HP) on time in the E2Open portal.
- Analyze and prepare Financial rebate claim reports (tier 1 & tier 2) for all Mitsumi branches and maintain close contact with HP Inc-AOMs (Account Operation Manager) and HP Inc BO team to ensure all credit notes are released on time.
- Achieved early release of Credit notes by Vendor - from 60 days to now 25 days after lodging a claim, through effectively designing a template that helped the team fast-track claims.
Credit Support Officer
MITSUMI Distribution
01.2018 - 01.2019
- Maintained a high level of professionalism and confidentiality when handling sensitive client information, adhering to regulatory requirements and internal data protection policies.
- Established and maintain fiscal files and records and document transactions.
- Maintained a spreadsheet for monitoring and analyzing accounting data and preparing financial reports.
- Enforced credit control policies.
Education
Bachelor of Arts - Economics
University of Nairobi
Nairobi, Kenya12.2017
Skills
- Workflow Optimization
- Multitasking Abilities
- Time Management
- Problem-solving aptitude
- Interpersonal Skills
- Analytical Thinking
- Team Leadership
- Attention to Detail
- Statistical Analysis
- Effective Communication
Certification
- Statistical Packages (Advance Microsoft Excel, STATA, IBM-SPSS, R-GUI.), University of Nairobi - January 2015 - March 2025
Timeline
Head of HP Reporting ( Sales Operation Analyst)
MITSUMI Distribution
02.2019 - Current
Credit Support Officer
MITSUMI Distribution
01.2018 - 01.2019
Bachelor of Arts - Economics
University of Nairobi
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