Brian Tekashi
Heroica Veracruz
Summary
Highly motivated Content Creator with proven track record developing engaging content. Works well independently as well as collaboratively. Adept at managing multiple projects while producing successful outcomes. Results-driven Copywriter offering 3 years of client-focused service, project management and business-generating content production. Skilled professional with core strengths in leadership and goal alignment across teams and external agencies. Proficient at cultivating and retaining key client relationships and business partnerships.
Overview
4
4
years of professional experience
Work History
Content Creator
Yogome
01.2022 - 01.2024
- Applied current editing and photography tools to tell great stories.
- Implemented strategies and tactics to grow followers on social media channels.
- Boosted brand engagement by creating compelling social media posts and campaigns.
- Strengthened content through proofreading and editing.
- Cultivated a loyal following on social media platforms through consistent posting schedules and authentic community engagement strategies.
- Develop original content through social listening and independent sources.
Customer Support Specialist
Tienda Nube
02.2020 - 08.2022
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained and managed customer files and databases.
Education
Bachelor of Science - Business Management
National Autonomous University of Mexico (UNAM)
Mexico05.2019
Skills
- Video Editing
- Audience Engagement
- Digital Photography
- Content Strategy
- Social Media Marketing
- Social Media Management
Timeline
Content Creator
Yogome
01.2022 - 01.2024
Customer Support Specialist
Tienda Nube
02.2020 - 08.2022
Bachelor of Science - Business Management
National Autonomous University of Mexico (UNAM)
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