BRIAN OCHIENG OYALA
RONGO
Summary
Organized Bank Teller proficient in time management. Provides professional and courteous customer service with high levels of integrity and accuracy. Experienced in cash handling, balancing drawers, loan processing and inventory management.
Overview
13
13
years of professional experience
Work History
Teller
STANBIC BANK
12.2014 - Current
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Educated customers on use of banking website and mobile apps.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates
- Processed customer transactions promptly, minimizing wait times
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service
Courier
G4S
10.2010 - 11.2014
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Contacted customers to confirm delivery details and locations.
- Utilized communication devices to stay in contact with dispatch and provide real-time status updates.
- Collected payments from customers for packages delivered and provided receipt to use as proof of transaction.
- Followed safety procedures and regulations to protect packages and vehicles.
- Communicated with dispatch and customers for accurate delivery information.
- Properly documented all specimens received .
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Followed company policies and procedures during shift.
- Followed company policies and procedures during shift
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries
- Drove safely at all times to avoid accidents and harm
Education
Associate of Applied Science - ELECTRIC AND ELECTRICAL ENGINEERING (POWER OPTION)
KENYA POWER TRAININING SCHOOL
NAIROBI11.2014
High School Diploma -
GENDIA HIGH SCHOOL
KENDU BAY 11.2008
Skills
- Operations Analysis
- International Finance Knowledge
- Bank Security Systems
- Product and Service Sales
- Account Management
- Customer Service
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Teller
STANBIC BANK
12.2014 - Current
Courier
G4S
10.2010 - 11.2014
Associate of Applied Science - ELECTRIC AND ELECTRICAL ENGINEERING (POWER OPTION)
KENYA POWER TRAININING SCHOOL
High School Diploma -
GENDIA HIGH SCHOOL
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