Brian Mwandaa
Dubai
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Food and Beverage Associate
Villa Rosa Kempinki
Nairobi
10.2021 - 04.2024
- Greeted customers upon arrival and took their orders promptly and courteously.
- Kept up-to-date with current menu items, specials, promotions, pricing, policies.
- Monitored stock levels of beverages and other items for the bar area.
- Replenished condiments at tables as needed or requested by customers.
Customer Service Representative
Fly540 Aviation
Nairobi
04.2019 - 09.2021
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Consulted with customers to resolve service and billing issues.
- Educated customers on special pricing opportunities and company offerings.
Education
Some College (No Degree) - Airline Cabin Crew
Kenya Utalii College
Nairobi, KenyaSome College (No Degree) - Mixology
Barmisco Hospitality & Commercial College
Nairobi, KenyaHigh School Diploma -
Kamama Boys High School
Embu , KenyaSkills
- Customer Service
- POS System Operation
- Food safety knowledge
- Cross-Functional Teamwork
Timeline
Food and Beverage Associate
Villa Rosa Kempinki
10.2021 - 04.2024
Customer Service Representative
Fly540 Aviation
04.2019 - 09.2021
Some College (No Degree) - Airline Cabin Crew
Kenya Utalii College
Some College (No Degree) - Mixology
Barmisco Hospitality & Commercial College
High School Diploma -
Kamama Boys High School
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