Summary
Overview
Work History
Education
Skills
Timeline
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Brian Mwandaa

Brian Mwandaa

Dubai

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

5
5
years of professional experience

Work History

Food and Beverage Associate

Villa Rosa Kempinki
Nairobi
10.2021 - 04.2024
  • Greeted customers upon arrival and took their orders promptly and courteously.
  • Kept up-to-date with current menu items, specials, promotions, pricing, policies.
  • Monitored stock levels of beverages and other items for the bar area.
  • Replenished condiments at tables as needed or requested by customers.

Customer Service Representative

Fly540 Aviation
Nairobi
04.2019 - 09.2021
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Consulted with customers to resolve service and billing issues.
  • Educated customers on special pricing opportunities and company offerings.

Education

Some College (No Degree) - Airline Cabin Crew

Kenya Utalii College
Nairobi, Kenya

Some College (No Degree) - Mixology

Barmisco Hospitality & Commercial College
Nairobi, Kenya

High School Diploma -

Kamama Boys High School
Embu , Kenya

Skills

  • Customer Service
  • POS System Operation
  • Food safety knowledge
  • Cross-Functional Teamwork

Timeline

Food and Beverage Associate

Villa Rosa Kempinki
10.2021 - 04.2024

Customer Service Representative

Fly540 Aviation
04.2019 - 09.2021

Some College (No Degree) - Airline Cabin Crew

Kenya Utalii College

Some College (No Degree) - Mixology

Barmisco Hospitality & Commercial College

High School Diploma -

Kamama Boys High School

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Brian Mwandaa