Brian Murithi Kithinji
NAIROBI
Summary
I am an entrepreneur and a graduate in hotel management from the University of Nairobi, passionate about everything I work on. I am a versatile self-starter with excellent communication skills and a quick learner. As a former student leader, I honed teamwork, planning, and organizational skills, gaining patience, assertiveness, and persuasiveness.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Front Desk Agent
JW MARRIOTT MASAI MARA
NAROK
09.2024 - Current
- Input and confirmed reservations for guests.
- Scheduled reservations for groups and special events.
- Ensured that all safety regulations were followed according to company standards.
- Answered guest inquiries, recommending shopping, dining or entertainment.
- Verified accuracy of room rates and other charges during check-in process.
- Maintained cleanliness of lobby area at all times.
- Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Addressed customer needs in a timely manner.
- Arranged tours, taxis or restaurant reservations for customers.
- Provided information about hotel amenities, services, and local attractions.
- Posted incidental charges to ledgers, manually or by using computers.
- Contacted housekeeping or maintenance staff to report room or building issues.
- Answered phones, responded to inquiries, and took messages.
- Transmitted and received messages using telephones or telephone switchboards.
- Inputted guest information into computer system accurately and securely.
- Provided excellent customer service while upholding company policies.
- Collaborated with colleagues to ensure smooth operations of front desk area.
- Kept records of room availability and guest accounts, manually or using computers.
- Resolved customer complaints promptly and courteously.
- Verified customer credit to establish payment method for accommodations.
- Assisted guests at check-in, providing information on various services within hotel.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
- Stayed current on promotions, discounts, packages, and offers available at the hotel.
- Computed bills, collected payments and made change for guests.
- Performed bookkeeping activities to balance accounts and conduct nightly audits.
- Assessed data and information to check entries, calculations and billing codes for accuracy.
Entrepreneur & Founder
Culture Tour and Travels
11.2023 - Current
- Delivered services to over 50 clients (residents and non-residents)
- Hired competent employees and ensured high customer service standards
- Prioritized customer satisfaction
- Managed business finances to maintain profitability
Front Desk Agent
Four Points Nairobi
01.2024 - 04.2024
- Welcome guests warmly, ensuring smooth check-in/check-out
- Manage reservations via phone, email, and online platforms
- Handle payments, ensuring accurate processing of cash and credit transactions
- Provide information on hotel services, attractions, and directions
- Collaborate with housekeeping, maintenance, and other departments
- Assist the night auditor in balancing accounts and processing reports
Student Leader
University of Nairobi
09.2022 - 03.2024
- Organized educational events and trips for networking and professional development
- Secured sponsorships from companies for events
- Managed funds for various events and functions
Cloudworker (Data Annotation)
Cloudfactory
01.2016 - 01.2024
- Annotate and label data based on project guidelines
- Conduct quality control and correct annotated data
- Collaborate with data scientists and engineers to refine guidelines
- Manage large datasets efficiently
- Implement feedback and meet project quotas
Education
Bachelor of Arts - Hospitality Management
University of Nairobi
01.2022
KCSE -
Moi Forces Academy High School
01.2014
KCPE -
Winners Academy
01.2009
Skills
- Hotel Opera PMS
- MICROS system
- Problem-solving
- Project management
- Proficient in Excel
- Proficient in Microsoft Word
- Payment processing
- Reservation management
- Data entry
- Conflict resolution
- Time management
- Communication skills
- Guest relations
Certification
- Computer Security, Cloudfactory
- Introduction to AI, Cloudfactory
References
- Dr. Kylo, Former Degree Coordinator, Utalii, +254 717 710625
- Simba, Direct Supervisor, Cloudfactory, +254 710 985261
- Godwin Fuchaka, Front office Manager at Four Points, 0721 148854
Skills
Hotel Opera PMS, MICROS system, Problem-solving, Project management (Ongoing), Proficient in Excel and Microsoft Word
Timeline
Front Desk Agent
JW MARRIOTT MASAI MARA
09.2024 - Current
Front Desk Agent
Four Points Nairobi
01.2024 - 04.2024
Entrepreneur & Founder
Culture Tour and Travels
11.2023 - Current
Student Leader
University of Nairobi
09.2022 - 03.2024
Cloudworker (Data Annotation)
Cloudfactory
01.2016 - 01.2024
Bachelor of Arts - Hospitality Management
University of Nairobi
KCSE -
Moi Forces Academy High School
KCPE -
Winners Academy