BRIAN MUNGAI
Nairobi,Nairobi Area
Summary
Highly reliable and experienced with track record of helping clients improve bottom-line numbers by providing tailored advice, expertise and innovative solutions. Adept in quickly identifying customer needs and designing customized strategies to maximize company performance and profitability. Skilled in analyzing industry trends, competitor activities and market conditions to make timely decisions.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Freelancer
Freelance
Nairobi, Nairobi Province
04.2023 - Current
- Worked independently with clients to understand project requirements and expectations.
- Delivered written content according to client guidelines, deadlines, and quality standards
- Communicated with clients via online platforms to provide updates and revisions
- Managed multiple projects simultaneously while meeting tight deadlines
- Researched topics to produce accurate, engaging, and original content
- Edited and proofread work to ensure clarity, grammar, and consistency
- Followed platform rules and client specifications to maintain high approval ratings
- Maintained professionalism, reliability, and timely delivery across projects
Customer Service Representative
Total Petroleum Services
Nairobi, Nairobi Province
04.2018 - 11.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled inbound and outbound customer inquiries.
- maintained detailed and accurate customer records and call logs.
Sales Manager
Kilimanjaro Sacco Society
Nairobi, Nairobi Province
12.2016 - 08.2018
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Developed and implemented sales strategies to increase membership growth and revenue
Education
Some College (No Degree) -
Skills
Article writing
Content writing
Critical thinking
Problem-solving
Customer support
Market research
Project management
Timeline
Freelancer
Freelance
04.2023 - Current
Customer Service Representative
Total Petroleum Services
04.2018 - 11.2025
Sales Manager
Kilimanjaro Sacco Society
12.2016 - 08.2018