Brian Mbugua
ICT Technician
Nairobi
Summary
Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency. Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues.
Overview
3
3
years of professional experience
7
7
years of post-secondary education
Work History
ICT Technician
Kenbright Holdings Limited
Nairobi
03.2022 - Current
- Created and executed marketing and strategic territory plans by employing excellent organization and follow-through skills.
- Assessed customer's needs and coordinated with support groups to service customer.
- Serviced existing accounts, obtained project orders and established new accounts by planning and organizing daily work schedule.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Linked computers to network and peripheral equipment.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Implemented internal quality standards to secure electronic records integrity.
- Recommended new and replacement hardware and software purchases.
- Executed technology implementation projects with minimal downtimes and business disruptions.
- Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
Data Entry Operator
UNES
Kericho, Kenya
2019.12 - 2020.03
- Verified data files prior to entry to maintain high data accuracy.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Sent completed entries for evaluation and final approval.
- Corrected data entry errors to prevent duplication or data degradation.
- Maintained files, records and chronologies of entry activities.
Sales Representative
Janian Enterprises
Nairobi
08.2020 - 03.2022
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Trained and mentored new sales representatives.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Used customer insights to develop innovative sales strategies to increase sales.
Education
Bachelor of Science - Information Technology
University of Kabianga
Kericho,Kenya 09.2015 - 04.2019
High School Diploma -
Giakanja Boys High School
Othaya, Kenya 01.2011 - 11.2014
Skills
Peripheral repair
undefinedFootball, Hiking, Debates
I am an avid football fan and supporter. I enjoy going out to see places and meet new people. I also enjoy having debates which i believe help me understand more about what people need.
Timeline
ICT Technician
Kenbright Holdings Limited
03.2022 - Current
Sales Representative
Janian Enterprises
08.2020 - 03.2022
Data Entry Operator
UNES
2019.12 - 2020.03
Bachelor of Science - Information Technology
University of Kabianga
09.2015 - 04.2019
High School Diploma -
Giakanja Boys High School
01.2011 - 11.2014
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