Summary
Overview
Work History
Education
Skills
Additional Information
Referees
Timeline
Generic
Brian Makolo

Brian Makolo

Food & Beverage
Nairobi,

Summary

Experienced hospitality professional with 9 years experience in a 5-Star Hotel and Restaurant setting delivering exceptional guest experiences. Skilled in menu knowledge, service compliance, and top tier food and beverage service. Adept to customer engagement, problem problem resolution, and effective order processing while maintaining company standards.

Overview

11
11
years of professional experience

Work History

RESTAURANT MANAGER

ARTCAFFE COFFEE AND BAKERY
08.2023 - Current
  • Oversee daily restaurant operations, ensuring seamless workflow and high service standards.
  • Conducted monthly meetings with various the various departments in the restaurant to discuss progress and areas that need attention.
  • Managed to reduce food cost by 3% increasing restaurant profitability.
  • Monitor Stock levels regularly to minimize overstocking and wastage.
  • Interacted with guests regularly, resolving complaints promptly ensuring exceptional service delivery and guest satisfaction.
  • Attended monthly meetings with the General Manager to align business goals, review performance metrics and discuss long term strategies for growth.
  • Implemented sales and service strategies that improved the P&L account by 5% resulting in more sales and revenue in the company.
  • Archived a 95% guest satisfaction rating in a quarterly customer review
  • Passed health and safety inspections with zero violations since my Promotion as a restaurant manager.

RESTAURANT SUPERVISOR

ARTCAFFE COFFEE AND BAKERY
07.2018 - 08.2023
  • Oversaw daily checklists, opening and closing procedures and ensure all operations meet company standards.
  • Assisted with inventory management, performed spot checks and compiled detailed reports on the shifts activities.
  • Monitored staff performance, managed attendance, conducted pre brief meetings and developed trainings to enhance on service, leading to a highly productive team.
  • Enhanced cleaning of all restaurant sections on a daily basis guided and followed by use of a cleaning manual.
  • Ensured all safety measures are taken seriously to safeguard safety of colleagues and guests.
  • Assisted restaurant manager in executing all promotions and collateral updates to be done in a timely manner.
  • Maintained high customer service ratings and trained new hires.
  • Resolved 98% of customer complaints on first contact, improving retention and repeat visits.
  • Provided ongoing coaching for employees, nurturing professional growth opportunities within the organization.

RESTAURANT WAITER

ARTCAFFE COFFEE AND BAKERY
05.2017 - 07.2018
  • Provided cautious professional service, and maintained positive customer interaction resulting in positive guest reviews.
  • Conducted two minutes of service to ensure food and beverage served are standard and as per the guest requirements.
  • Upselling and recommending additional menu items, to maximize guest expenditure leading to increased sales and revenue.
  • Resolved guest's complaints promptly and professionally notifying the restaurant manager of guest concerns for swift resolution.
  • Prepared and reset tables for guests dining in the restaurant.
  • Demonstrated strong team work and responsibility in a fast paced restaurant setting.

RESTAURANT WAITER

VILLA ROSA KEMPINSKI | LUCCA RESTAURANT
06.2016 - 05.2017
  • Ensured a 5-Star level of service in a busy demanding restaurant environment.
  • Maintained Knowledge of all menu items, cooking methods and wine selection in the restaurant.
  • Ensured all dietary requirements were fulfilled, and any special requests are noted and discussed with the manager, passing all necessary information to the kitchen team.
  • Managed table setting by arranging cutlery and glassware according to restaurant standards for optimal presentation and ambiance.
  • Resolved guest complaints promptly and professionally notifying restaurant managers of feedback and concerns.
  • Reduced average table turn over time by 15 minutes, increasing seating capacity and sales
  • Managed 5 - 10 tables per shift during peak hours with zero orders errors.

RESTAURANT WAITER

VILLA ROSA KEMPINSKI | CAFFE VILLA ROSA
04.2015 - 06.2016
  • Offered menu and discussed options and recommendations for both food and beverage.
  • Providing friendly carious service, maximizing positive customer satisfaction ratings.
  • Warmly greeted guests upon arrival creating a welcoming atmosphere.
  • Ensured the delivery of food and beverage orders is done on time, monitoring temperature and presentation standards as per the service procedure.
  • Delivered checks handled cash and card payments and provided receipts to the guest.
  • Regularly communicated with the bar and kitchen team to maintain smooth front of house operations, minimizing potential service delays.
  • Attended customers needs proactively for first-class service delivery.
  • Performed Opening and closing duties cleaning and arranging the restaurant setting and replenishing stocks.
  • Increased average check size by 10% through consistent upselling of appetizers desserts and drink refills.
  • Helped train 3 New servers helping them reach full productivity within one month.

BANQUET WAITER

VILLA ROSA KEMPINSKI
02.2015 - 04.2015
  • Set up banquet tables, chairs and decorations according to events specifications.
  • Served food and beverage promptly during events, ensuring accurate order delivery.
  • Maintained cleanliness and organization in the banquet fedora before, during and after the events.
  • Assisted in preparing buffet lines, food stations and drink setups as required.
  • Assisted in cleaning tables and resetting for subsequent events and services.
  • Supported team during high volume events serving up to 300 guests per shift

Education

CERTIFICATE - S.T.C.W

PREMIER MARITIME TRAINING INSTITUTE
03.2025 - 2025.03

CERTIFICATE - Food and Beverage Service

VILLA ROSA KEMPINSKI TRAINING ACADEMY
11.2014 - 2015.01

High School Diploma -

The Komarock School
Nairobi,Kenya
04.2001 -

Skills

  • Customer Engagement
  • Stock Management
  • Exceptional Guest Experience
  • Team Leadership
  • STCW Safety Procedures
  • Time Management
  • Expert multitasker
  • Upselling Techniques
  • Allergy Awareness
  • Menu Knowledge
  • Food Safety Standards
  • Food and Beverage Service
  • Problem Resolution

Additional Information

To join the cruise line industry as a vibrant customer centric waiter, offering personalized heartfelt service that exceeds guests expectations.

Referees

Elvis Mukhwana

Human Resource Officer

Artcaffe Coffee & Bakery Ltd

Telephone: +254 729 573 471

Email: mukhwanaelvis@artcaffe.co.ke


Silas N. Kongo

Assistant Food and Beverage Operations Manager

Villa Rosa Kempinski

Telephone: +254 725 756 263

Email: silas.kongo@kempinski.com

Timeline

CERTIFICATE - S.T.C.W

PREMIER MARITIME TRAINING INSTITUTE
03.2025 - 2025.03

RESTAURANT MANAGER

ARTCAFFE COFFEE AND BAKERY
08.2023 - Current

RESTAURANT SUPERVISOR

ARTCAFFE COFFEE AND BAKERY
07.2018 - 08.2023

RESTAURANT WAITER

ARTCAFFE COFFEE AND BAKERY
05.2017 - 07.2018

RESTAURANT WAITER

VILLA ROSA KEMPINSKI | LUCCA RESTAURANT
06.2016 - 05.2017

RESTAURANT WAITER

VILLA ROSA KEMPINSKI | CAFFE VILLA ROSA
04.2015 - 06.2016

BANQUET WAITER

VILLA ROSA KEMPINSKI
02.2015 - 04.2015

CERTIFICATE - Food and Beverage Service

VILLA ROSA KEMPINSKI TRAINING ACADEMY
11.2014 - 2015.01

High School Diploma -

The Komarock School
04.2001 -

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Brian MakoloFood & Beverage