Brian Ligare
Kiambu
Summary
With a proven track record at Prosel Ltd, I expertly balanced operational efficiency and team leadership, enhancing store performance through strategic planning and problem-solving. Skilled in inventory management and outstanding communication, I drove customer satisfaction and operational excellence, achieving significant improvements in store operations and employee engagement.
Overview
1
1
year of professional experience
Work History
Store Manager of Operations
Prosel Ltd
Nairobi
09.2023 - Current
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Ensured compliance with all safety regulations and company policies.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Organized promotional events to increase product awareness.
- Ensured compliance with safety regulations and company policies.
- Managed daily banking activities such as deposits and withdrawals.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Operated lift and hand trucks to transfer materials to and from target areas.
- Ensured proper handling, storage and maintenance of all items in the storeroom.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Coordinated with vendors for timely delivery of goods and services.
- Received and inspected incoming merchandise shipments to ensure accuracy of delivery, quantity and quality.
- Updated and maintained store signage and displays.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Used vendor knowledge to determine shipping procedures, routes and rates.
- Ensured that hazardous materials are properly labeled, stored and disposed off.
- Determined shipping methods, routes or rates for materials to be shipped.
- Monitored employee performance and identified performance gaps for corrective action.
- Folded letters, circulars or other documents and inserted into envelopes for distribution.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Compared and verified identifying information of outgoing shipments.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Developed and implemented effective storage strategies for warehouse supplies.
- Contacted vendors to determine prices, specifications and other information for special orders.
- Verified inventory computations' accuracy by comparing to physical counts of stock.
- Conducted regular cycle counts to verify physical inventories against system data.
- Requisitioned and stored shipping materials and supplies to maintain inventory of stock.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Troubleshot issues related to shipping and receiving in compliance with corporate procedures.
- Arranged stock parts in specified sequence for assembly by other workers.
- Provided assistance in loading and unloading trucks when needed.
- Inspected and recorded incoming and outgoing orders for count, damage and dates.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Maintained accurate inventory records using computerized systems.
- Trained and mentored associates to teach daily tasks and procedures.
- Tracked expiration dates of stored items to ensure freshness of products sold in storerooms.
- Assisted customers with inquiries regarding products and services offered.
- Packed, sealed or affixed postage to prepare materials for shipping.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Compared shipping routes or methods to determine least environmental impact.
- Kept up-to-date records of receipts, records and withdrawals from stockroom.
- Traced missing material and shipments through vendor and customer communications.
- Monitored stock levels to identify shortages or overages in inventory items.
- Packed, crated and prepared bills of lading for outgoing shipments.
- Corresponded with establishment representatives to rectify damages, shortages or nonconformance to specifications.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Recorded shipment data for reporting, accounting or recordkeeping purposes.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Education
Procurement And Supply Chain
KCA UNIVERSITY
NAIROBI11-2023
Skills
- Promotions management
- Health and safety
- Store layout design
- Merchandise planning
- Computer skills
- Store maintenance
- Promotional planning
- Hourly shift management
- Employee training
- Personnel development
- Operational budgeting
- Store operations oversight
- Operations
- POS systems
- Retail inventory management
- Budget administration
- Friendly and positive
- Flexible schedule
- Store displays
- Reliable
- Loss prevention procedures
- Store operations
- Outstanding communication skills
- Report generation
- Delegating work
- Supply ordering
- Operations oversight
- Employee engagement
- Order management
- Problem-solving
- Mathematical aptitude
- Leadership development
- Team motivation
- Competitor monitoring
- Inventory management
- Inventory control
- Strategic planning
- Expense reporting
- Filing system organization
- Meeting planning
- Document management
- Database maintenance
- Presentation creation
- Spreadsheet development
- Filing systems
- Bookkeeping
- Office supply management
- Mail routing
- Telephone reception
- Office management
- Managing office supply inventory
Languages
English
First Language
Swahili
Elementary (A2)
A2
Timeline
Store Manager of Operations
Prosel Ltd
09.2023 - Current
Procurement And Supply Chain
KCA UNIVERSITY
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