Hi, I’m
Brian Khalumba
Business Development Officer
Kakamega ,Kenya
Summary
Dynamic professional with a proven track record in business development and customer service, notably at Kenya Women Finance Trust Ltd. Excelled in building relationships, enhancing client satisfaction, and driving sales growth through strategic planning and problem-solving. Skilled in time management and customer care, consistently delivering results and fostering positive experiences.
Overview
5
years of professional experience
Work History
Self Employed
Bank Agent
Job overview
- Informed clients of policies and procedures.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- De-escalation and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Established strong customer relationships, building recommendations and loyalty.
- Followed up on customers' inquiries to assess satisfaction with provided solutions.
- Obtained client information by answering telephone calls.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Presented feedback to management on customer service trends and improvement areas.
Kenya Women Finance Trust LtdBungoma Kenya
Business Development Officer
03.2021 - Current
Job overview
- Generated new business with marketing initiatives and strategic plans.
- Built relationships with colleagues to facilitate teamwork, cooperation and success.
- Boosted client satisfaction by identifying and addressing their specific needs through tailored business solutions.
- Mentored junior team members, sharing expertise and fostering a collaborative work environment focused on achieving shared goals.
- Optimized sales processes for greater efficiency, reducing the time required to close deals.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Strengthened relationships with key clients by providing exceptional support and maintaining regular communication.
Limora Debt Collection Nairobi Kenya
Debt Collector
01.2020 - 06.2020
Job overview
- Collected on delinquent accounts to reduce overdue balances.
- Identified and contacted customers with overdue accounts to address payment status.
- Conducted thorough research and investigations into debtor backgrounds, identifying assets and potential leverage points for negotiations.
Education
Kenyatta University Nairobi Kenya
Bachelor Of Commerce from Procurement And Supply Chain Management
12.2016
University Overview
- Member of Kenyatta University Economics Students Association
- Elected as the Vice Chairman of Eagle Youth group Association
Mbale High School Vihiga County
Kenya Certificate Of Secondary Education from O Level Education
10.2009
Skills
Customer service and care
Problem-solving skills
Information documentation
Business Development
Customer service abilities
Polite communication skills
Loan preparations
Time management
Relationship building and rapport
Prospect targeting
Product and service sales
Languages
Swahili
Advanced (C1)
Timeline
Business Development Officer
Kenya Women Finance Trust Ltd
03.2021 - Current
Debt Collector
Limora Debt Collection
01.2020 - 06.2020
Bank Agent
Self Employed
Kenyatta University
Bachelor Of Commerce from Procurement And Supply Chain Management
Mbale High School
Kenya Certificate Of Secondary Education from O Level Education