Brian Kepherns
Eng
Nairobi
Summary
Dedicated and highly skilled CT and MRI Customer Service Engineer with 5 years of experience in the installation, repair, and maintenance of advanced medical imaging systems. Proven expertise in troubleshooting complex technical issues, ensuring minimal downtime, and delivering exceptional customer support. Adept at collaborating with cross-functional teams to optimize system performance and ensure compliance with industry standards. Strong technical knowledge of CT and MRI systems combined with a customer-focused approach to deliver reliable and efficient service.
Overview
7
7
years of professional experience
9
9
years of post-secondary education
Work History
CUSTOMER SERVICE ENGINEER
ELSMED HEALTHCARE SOLUTIONS LTD
08.2023 - Current
- Installed MRI systems and CT Scan systems, ensuring proper setup and functionality according to manufacturer specifications
- Conducted troubleshooting, repair, and maintenance of CT Scan systems, including the replacement of parts to resolve issues and minimize downtime
- Performed repair and maintenance of Siemens AX products, such as Multix Fusion X-ray, Fluoroscopy, Mobile X-ray products, C-arms, and cath labs, to ensure optimal performance and reliability
- Installed, troubleshooted, and repaired Siemens ultrasound (US) products, ensuring accurate imaging and functionality for medical diagnostics
- Assumed the role of Assistant Lead Engineer for MRI installation projects, providing guidance and support to the installation team to ensure successful project completion
- Conducted troubleshooting and repair of MRI systems, including the identification of faulty components, replacement of parts, and participation in helium filling activities and magnet ramping procedures
- Managed CT Scan installation projects, overseeing project timelines, resources, and deliverables to meet customer requirements and quality standards
- Successfully completed 20+ MRI and CT Scan system installations, contributing to the expansion of Elsmed Healthcare Solutions' customer base and service offerings
- Received positive feedback from clients for efficient troubleshooting and timely resolution of equipment issues, resulting in improved customer satisfaction and retention
- Played a key role in the successful completion of MRI installation projects as Assistant Lead Engineer, demonstrating leadership and technical expertise in project management
CUSTOMER SERVICE ENGINEER
MEDITEC SYSTEMS LTD
12.2020 - 07.2023
- Installation of MRI systems as well as CT Scan systems
- Troubleshooting, repair and maintenance of CT Scan systems, as well as replacement of parts
- Repair and maintenance of Siemens AX products, such as Multix Fusion Xray, Flouroscopy, Mobile X-ray products, C-arms and cathlab
- Installation, troubleshooting and repair of Siemens US (ultrasounds) products
- Assistant lead engineer for MRI installation projects
- Troubleshooting and repairing MRI systems, which entails replacement of parts, identifying problem(s) in a faulty system, taking part in helium filling activities, ramping down the magnet as well as ramping up the magnet
- CT Scan installation project management
BIOMEDICAL ENGINEERING INTERN
KENYATTA NATIONAL HOSPITAL
04.2019 - 10.2019
- Hands-on experience in the following areas:
- Medical Gas Unit - Vacuum Insulated Evaporator (VIE) tank, nitrous oxide bank, air compressor, oxygen plant and vacuum plant systems
- Critical Care Unit - Ventilators, syringe pumps, incubators, baby warmers and patient beds
- Renal unit - Dialysis machines and the water treatment plant system
- Theatre - Diathermy machine, anaesthetic machines, suction machines, defibrillator, operating table, fluoroscopy, laparascopy tower and theatre lamps
- Accidents and Emergency - centrifuge, resuscitation equipment, blood gas analyzer, hematology and chemistry analyzers
- Radiology - Computed tomography (CT) scan, mammogram, ultra-sound machine, orthopantogram and physical therapeutic equipment
- Wards and clinics - X-ray viewer, dental unit and ripple machine, laser machines and physiological monitors
BIOMEDICAL ENGINEERING INTERN
MEDITEC SYSTEMS LTD
06.2018 - 12.2018
- Replacement of parts as well as servicing hospital machineries (CT Scans, MRI, Ventilator systems) in various hospitals nationwide
- Collaborated with team members in the installation of X-ray machine (Agha Khan University Hospital)
- Attended ventilator trainings and networking with other colleagues in the biomedical profession
- Calibration of radiology equipment
Education
Bachelor of Science - Biomedical Engineering
Kenyatta University
Nairobi 09.2015 - 02.2021
KENYA CERTIFICATE OF SECONDARY EDUCATION -
Kanga School
Migori 02.2011 - 11.2014
Skills
Microsoft Office
undefinedPersonal Information
- Date of Birth: 01/11/95
- Nationality: Kenyan
Timeline
CUSTOMER SERVICE ENGINEER
ELSMED HEALTHCARE SOLUTIONS LTD
08.2023 - Current
CUSTOMER SERVICE ENGINEER
MEDITEC SYSTEMS LTD
12.2020 - 07.2023
BIOMEDICAL ENGINEERING INTERN
KENYATTA NATIONAL HOSPITAL
04.2019 - 10.2019
BIOMEDICAL ENGINEERING INTERN
MEDITEC SYSTEMS LTD
06.2018 - 12.2018
Bachelor of Science - Biomedical Engineering
Kenyatta University
09.2015 - 02.2021
KENYA CERTIFICATE OF SECONDARY EDUCATION -
Kanga School
02.2011 - 11.2014
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