Brian Karanja
Receptionist
Summary
Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. I thrive in team settings and adapts to dynamic demands,I showcasE proficiency in multitasking and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Receptionist
OLOIBONI HOTEL
01.2021 - Current
- Assisted with onboarding new clients and securing paperwork completion.
- Improved office organization with meticulous management of appointment scheduling and client databases.
- Reduced waiting times for visitors by implementing more efficient check-in process.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Streamlined invoice processing to ensure timely payments and financial operations.
- Sorted, received, and distributed mail correspondence between departments and personnel.
Banquet Server
Safaripark Hotel
10.2018 - 03.2020
- Efficiently managed food and beverage orders for events hosting up to 1,000 guests, ensuring timely service and a positive customer experience.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Enhanced customer satisfaction by providing efficient and friendly service during banquet events.
Receptionist
Cattle House
01.2017 - 02.2018
- Responded to inquiries from callers seeking information.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered central telephone system and directed calls accordingly.
- Handled cash transactions and maintained sales and payments records accurately.
- Corresponded with clients through email, telephone, or postal mail.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Assisted with planning office events and meetings for smooth execution.
Education
Kenya Certificate of Secondary Education -
St. elizabeth
01.2013 - 01.2016
Kenya Certificate of Primary Education - undefined
Kiamba Primary
01.2003 - 01.2012
Digital Marketing / AI Integration
Online Learning
Nairobi 04.2001 -
Skills
Customer service proficiency
Extra-Curricular Activities
Cooking Traveling Event Organization Sports and Gaming engagements Volunteering to community development activities
Personal Information
- Date of Birth: 03/30/99
- Marital Status: Single
Id Passport Number
36480157
Timeline
Receptionist
OLOIBONI HOTEL
01.2021 - Current
Banquet Server
Safaripark Hotel
10.2018 - 03.2020
Receptionist
Cattle House
01.2017 - 02.2018
Kenya Certificate of Secondary Education -
St. elizabeth
01.2013 - 01.2016
Kenya Certificate of Primary Education - undefined
Kiamba Primary
01.2003 - 01.2012
Digital Marketing / AI Integration
Online Learning
04.2001 -
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