Brian Bogonko Okinyi
IT Consultant| Enterprise Technology
Nairobi
Summary
Dynamic technology leader with over 15 years of experience in ICT, telecommunications, banking, and retail sectors. Demonstrated expertise in enterprise architecture and cloud transformation, along with a strong track record of cross-functional leadership. Proficient in aligning technology initiatives with business objectives while fostering team development and driving innovation across global projects. Committed to leveraging strategic insights to enhance operational efficiency and deliver impactful results.
Overview
17
17
years of professional experience
Work History
Director of Product Development
Mtickets
01.2016 - Current
- Designed and coordinated processes applicable to numerous projects for design efficiency and continuity.
- Worked collaboratively with developers, senior-level stakeholders and partners to collect data on deficiencies and provide solutions to long-standing issues.
- Conceptualized long-range product roadmaps and strategically designed according to market data and research.
- Oversaw product design and roadmap and coordinated aspects of development and rollout.
- Supported staff development, promoting personal achievement and retention as best strategy for long-term organizational health.
- Translated information highly technical in nature to investors and senior staff and aligned product strategy with market.
Head of Retail
Zeepo Ltd.
01.2015 - 12.2015
- Led strategic retail operations across multiple branches, aligning business priorities with growth targets
- Developed and executed operational plans to drive sales and profitability
- Coached and mentored branch managers, fostering a high-performance culture
- Presented financial and operational reports to executive leadership
- Ensured compliance with safety, HR, and regulatory standards
- Analyzed sales data to identify trends, adjust inventory levels accordingly, and maximize revenue opportunities.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Trained and developed new employees for ease of transition into team.
Bank Officer
Diamond Trust Bank Kenya
01.2014 - 12.2014
- Managed branch operations and customer service delivery
- Promoted banking products through cross-selling and up-selling strategies
- Ensured compliance with banking regulations and internal policies
- Developed strong relationships with clients, resulting in increased business and referrals.
- Contributed to branch growth by identifying cross-selling opportunities and promoting suitable products to customers.
- Enhanced customer satisfaction by efficiently handling inquiries and providing accurate information on banking products.
- Conducted regular audits of branch activities to ensure compliance with regulatory requirements and internal policies.
- Resolved complex account issues promptly, maintaining high levels of customer satisfaction and loyalty.
Business Development Officer
Valley Point Telecoms Ltd.
02.2012 - 12.2013
- Identified and pursued strategic business opportunities and partnerships
- Managed client relationships and project budgets
- Conducted market analysis and negotiated contracts aligned with company goals
- Generated new business with marketing initiatives and strategic plans.
- Built relationships with colleagues to facilitate teamwork, cooperation and success.
- Boosted client satisfaction by identifying and addressing their specific needs through tailored business solutions.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Optimized sales processes for greater efficiency, reducing the time required to close deals.
Product Advisor
Softech Inc.
03.2010 - 06.2012
- Defined product vision and roadmap in collaboration with stakeholders
- Delivered technical training and product presentations
- Supported development teams with requirement articulation and quality assurance
- Established lasting client relationships through exceptional customer service and timely follow-ups on inquiries and concerns.
- Resolved customer issues and concerns through prompt, professional communication, leading to improved client retention rates.
- Boosted customer satisfaction by providing tailored product recommendations and personalized solutions.
IT & Finance Intern
Eldoret Municipal Council
08.2008 - 12.2008
- Provided user support and technical troubleshooting
- Validated IT assets and ensured system uptime
- Assisted in billing and financial operations
Education
Bachelor of Business Information Technology - Business Information Technology
St. Paul's University
Nairobi01.2013
Cisco Certified Network Associate (CCNA) - Information Technology
Computer Pride College
Nairobi01.2010
Diploma - Computer Science
Eldoret Polytechnic
Eldoret01.2009
Skills
- Digital Payments & Fintech Strategy – Expertise in secure online payment ecosystems, mobile money, card payments, and API integrations
- Enterprise Architecture & Technology – Skilled in designing and modernizing scalable, cloud-based digital platforms
- Stakeholder & Client Management – Strong ability to build corporate partnerships, engage senior stakeholders, and drive client satisfaction
- CRM & Data Insights – Proficient in CRM deployment, customer journey optimization, and data analytics for growth
- Product Development & Innovation – Experienced in launching digital products and driving market expansion strategies
- Business Development & Sales – Proven success in pitching, negotiating, and closing B2B/B2C deals
- Leadership & Organizational Growth – Track record of building, mentoring, and leading cross-functional teams
- Compliance & Risk Management – In-depth knowledge of KYC, AML, data security, and regulatory frameworks
- Strategic Partnerships – Skilled in developing partnerships and driving regional expansion
- Operations & Service Delivery – Strong background in project management, event operations and service delivery
Professional Attributes
- Strategic Thinker | Effective Communicator | Team Leader
- Technically Literate | Creative Problem Solver | Results-Oriented
- Adaptable | Ethical | Energetic
References
Available upon request
Timeline
Director of Product Development
Mtickets
01.2016 - Current
Head of Retail
Zeepo Ltd.
01.2015 - 12.2015
Bank Officer
Diamond Trust Bank Kenya
01.2014 - 12.2014
Business Development Officer
Valley Point Telecoms Ltd.
02.2012 - 12.2013
Product Advisor
Softech Inc.
03.2010 - 06.2012
IT & Finance Intern
Eldoret Municipal Council
08.2008 - 12.2008
Bachelor of Business Information Technology - Business Information Technology
St. Paul's University
Cisco Certified Network Associate (CCNA) - Information Technology
Computer Pride College
Diploma - Computer Science
Eldoret Polytechnic