Brian Aswala
IT Practitioner
Nairobi
Summary
Self-motivated IT practitioner with a deep passion in modern day Technology, with a more high level understanding of computer hardware, networks and Data Accuracy, Integrity and Confidentiality .
Overview
2
2
years of professional experience
2
2
years of post-secondary education
Work History
Intern
University Of Nairobi IT Department (Main Campus)
Nairobi
02.2023 - 04.2024
- Aided problem resolution measures and suggested patches and hardware, software and network troubleshooting alternatives.
- Delivered assistance and support for team-based IT projects which included mass data retrieval from Zoom Cloud Storage
- Supported IT department in handling technology rollout and maintenance , this involved in implementing new intermediate networking devices and configuring them.
- Replaced defective components and upgraded office equipment per technology plan.
- Shadowed personnel to learn appropriate methods for solving customer issues and troubleshooting technical problems.
- Determined and resolved printer and networked copier outages.
- Conducted system patching and software updates to field laptops using remote access software such as AnyDesk and TeamViewer.
- Helped department set up equipment for meetings, events and operations.
- Maintained inventory records and documentation for equipment liaising with the procurement department in matters relating to IT.
- Successfully managed the installation of application software and upgrades, implemented robust virus protection measures, and updated drivers for a large-scale relocation project, transitioning staff from desktops to laptops. Ensured a seamless transition by meticulously addressing software compatibility issues, optimizing performance, and providing comprehensive user support. Played a key role in enhancing overall system security and efficiency during the relocation process.
- Supported computer users with hardware, software, and connectivity issues across both Windows and Mac platforms.
- Interacted with the University's Ticketing System, RT Tracker to resolve issues relating to IT and aided in solving their problems.
Under Mentorship Program:
Resok Offices
Nairobi
10.2022 - 10.2022
- Provided outstanding, to staff by answering questions, monitoring potential issues, and troubleshooting network/computer problems
- Maintained professional relationships with customers to diagnose and troubleshoot their computer problems
- Monitor network/server, troubleshoot minor errors, and perform server backup operations
- Configured, managed, monitored, and troubleshoot computer systems, application/file server hardware, operating systems, and peripheral equipment
- Install, troubleshoot and repair PC hardware and software.
- Performed Data Backup of user deleted data using EaseUS Data recovery Wizard and Acronis Cyber Backup
Education
Cisco CyberSecurity Essentials -
Cisco Networking Academy-Online
Online 11.2022 - 12.2022
Diploma - Information Technology
Jomo Kenyatta University
Kiambu 01.2022 - 12.2023
Skills
Self-motivated IT practitioner
undefinedTimeline
Intern
University Of Nairobi IT Department (Main Campus)
02.2023 - 04.2024
Cisco CyberSecurity Essentials -
Cisco Networking Academy-Online
11.2022 - 12.2022
Under Mentorship Program:
Resok Offices
10.2022 - 10.2022
Diploma - Information Technology
Jomo Kenyatta University
01.2022 - 12.2023
Similar Profiles
BLESS C. GALANGABLESS C. GALANGA
PROJECT ENGINEER – Construction Management Unit, ELECTRICAL DESIGNER – Planning and Design Unit at Palawan State University-Main CampusPROJECT ENGINEER – Construction Management Unit, ELECTRICAL DESIGNER – Planning and Design Unit at Palawan State University-Main Campus
Josef EzellJosef Ezell
LPN at Cleveland Clinic Main Campus Emergency DepartmentLPN at Cleveland Clinic Main Campus Emergency Department
Olajumoke AjakaiyeOlajumoke Ajakaiye
Office Administration Assistant at Saint Louis University Main CampusOffice Administration Assistant at Saint Louis University Main Campus