Brian Aswala
IT Practitioner
Nairobi
Summary
Self-motivated IT practitioner with a deep passion in modern day Technology, with a more high level understanding of computer hardware, networks and Data Accuracy, Integrity and Confidentiality .
Overview
2
2
years of professional experience
2
2
years of post-secondary education
Work History
Intern
University Of Nairobi IT Department (Main Campus)
Nairobi
02.2023 - 04.2024
- Aided problem resolution measures and suggested patches and hardware, software and network troubleshooting alternatives.
- Delivered assistance and support for team-based IT projects which included mass data retrieval from Zoom Cloud Storage
- Supported IT department in handling technology rollout and maintenance , this involved in implementing new intermediate networking devices and configuring them.
- Replaced defective components and upgraded office equipment per technology plan.
- Shadowed personnel to learn appropriate methods for solving customer issues and troubleshooting technical problems.
- Determined and resolved printer and networked copier outages.
- Conducted system patching and software updates to field laptops using remote access software such as AnyDesk and TeamViewer.
- Helped department set up equipment for meetings, events and operations.
- Maintained inventory records and documentation for equipment liaising with the procurement department in matters relating to IT.
- Successfully managed the installation of application software and upgrades, implemented robust virus protection measures, and updated drivers for a large-scale relocation project, transitioning staff from desktops to laptops. Ensured a seamless transition by meticulously addressing software compatibility issues, optimizing performance, and providing comprehensive user support. Played a key role in enhancing overall system security and efficiency during the relocation process.
- Supported computer users with hardware, software, and connectivity issues across both Windows and Mac platforms.
- Interacted with the University's Ticketing System, RT Tracker to resolve issues relating to IT and aided in solving their problems.
Under Mentorship Program:
Resok Offices
Nairobi
10.2022 - 10.2022
- Provided outstanding, to staff by answering questions, monitoring potential issues, and troubleshooting network/computer problems
- Maintained professional relationships with customers to diagnose and troubleshoot their computer problems
- Monitor network/server, troubleshoot minor errors, and perform server backup operations
- Configured, managed, monitored, and troubleshoot computer systems, application/file server hardware, operating systems, and peripheral equipment
- Install, troubleshoot and repair PC hardware and software.
- Performed Data Backup of user deleted data using EaseUS Data recovery Wizard and Acronis Cyber Backup
Education
Cisco CyberSecurity Essentials -
Cisco Networking Academy-Online
Online 11.2022 - 12.2022
Diploma - Information Technology
Jomo Kenyatta University
Kiambu 01.2022 - 12.2023
Skills
Self-motivated IT practitioner
undefinedTimeline
Intern
University Of Nairobi IT Department (Main Campus)
02.2023 - 04.2024
Cisco CyberSecurity Essentials -
Cisco Networking Academy-Online
11.2022 - 12.2022
Under Mentorship Program:
Resok Offices
10.2022 - 10.2022
Diploma - Information Technology
Jomo Kenyatta University
01.2022 - 12.2023
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