Summary
Overview
Work History
Education
Skills
References
Hobbies and Interests
Languages
Websites
Timeline
Generic

Brian Angira

Nairobi

Summary

Dynamic Telecommunications Technician with proven expertise at Kenya Railways, excelling in telecom infrastructure management and network troubleshooting. Recognized for enhancing system performance and achieving high user satisfaction through effective problem-solving and team collaboration. Skilled in equipment configuration and dedicated to maintaining compliance with industry standards.

Overview

8
8
years of professional experience

Work History

Telecommunications Technician

Kenya Railways
Mombasa
02.2024 - Current
  • Installed and maintained telecommunications systems, including routers and switches.
  • Provided remote support for end-users experiencing phone system difficulties.
  • Resolved customer complaints regarding telephone service and technical issues.
  • Implemented changes based on customer feedback about telecom services.
  • Collaborated with IT personnel on telecom infrastructure upgrade projects.
  • Assisted in training users on telecommunication devices and applications.
  • Ensured compliance with industry regulations for telecom equipment installation and maintenance.
  • Responded to emergencies involving telecommunications system malfunctions or outages.

Technical Support Engineer

Computech Limited
Nairobi
11.2022 - 02.2024
  • Diagnosed and resolved complex technical issues to ensure optimal system functionality.
  • Provided technical support by troubleshooting hardware and software problems for customers.
  • Assisted users with password resets and account lockout resolutions effectively.
  • Configured, maintained, and monitored computer systems to enhance performance.
  • Installed and tested operating systems, applications, updates, patches, and service packs.
  • Analyzed system logs to identify potential performance issues or security threats.
  • Monitored ticketing system queues for timely response to customer requests.
  • Created user accounts in Active Directory while adhering to security protocols.

Assistant ICT Officer (Intern)

Kenya Railways Corporation
Nairobi
02.2022 - 08.2022
  • Maintained consistent communication across company by tracking and managing all communication equipment.
  • Achieved high ticket resolution success rate by ensuring timely ticket submission through Microsoft SharePoint.
  • Collaborated with Networks team to build efficient printing network at headquarters and station.
  • Participated in regular management meetings to provide updates on current initiatives.

Network Technician

Crisp Power Technologies Ltd
Kisii
06.2019 - 04.2021
  • APRI L 20 21
  • Developed network access control measures to ensure robust security protocols.
  • Performed evaluations to assess and enhance overall network security posture.
  • Maintained optimal network performance through regular monitoring and analysis.
  • Established and nurtured relationships with new and former clients for business growth.
  • Provided troubleshooting assistance to network users to resolve issues efficiently.
  • Advised staff on effective utilization of network resources and tools for productivity.
  • Analyzed network components to identify improvements, leading to enhanced performance.

Network Technician

Webacle Technologies Ltd
Kisii
10.2017 - 05.2019
  • Evaluated, selected, and implemented network hardware and software to enhance infrastructure efficiency.
  • Monitored network performance through analysis, ensuring optimal operational standards.
  • Assisted network users with troubleshooting and procedural inquiries to improve user experience.
  • Maintained confidentiality of information and network data to safeguard sensitive materials.
  • Established and nurtured relationships with new clients while maintaining connections with former clients.

Education

Technician in Railway Information Communication -

Railway Training Institute
Nairobi, Kenya
12-2022

Bachelor of Science - Computer Science

Kisii University
Kisii
12.2017

KCSE -

Cardinal Otunga High School-Mosocho
Kisii
11.2012

KCPE -

Dorcas Memorial Academy
Kisii
12.2008

Skills

  • Time management
  • Adaptability
  • Microsoft Windows proficiency
  • Telecommunications installation
  • Network troubleshooting
  • System maintenance
  • Technical support
  • Problem solving
  • Equipment configuration
  • Team collaboration
  • Structured cabling
  • Wireless networking
  • Telecom infrastructure management
  • Hardware maintenance
  • Fiber optic splicing
  • Safety awareness
  • Service documentation
  • Data center operations
  • Equipment safety practices
  • Troubleshooting and resolution strategies

References

References available upon request

Hobbies and Interests

  • Playing Soccer
  • Reading Journals
  • Listening to music

Languages

Gusii
First Language
Swahili
Proficient (C2)
C2
English
Proficient (C2)
C2

Timeline

Telecommunications Technician

Kenya Railways
02.2024 - Current

Technical Support Engineer

Computech Limited
11.2022 - 02.2024

Assistant ICT Officer (Intern)

Kenya Railways Corporation
02.2022 - 08.2022

Network Technician

Crisp Power Technologies Ltd
06.2019 - 04.2021

Network Technician

Webacle Technologies Ltd
10.2017 - 05.2019

Technician in Railway Information Communication -

Railway Training Institute

Bachelor of Science - Computer Science

Kisii University

KCSE -

Cardinal Otunga High School-Mosocho

KCPE -

Dorcas Memorial Academy

Similar Profiles

CREATE PROFILE
Brian Angira