Brendar Awuor
Customer Experience Executive
Eldoret
Summary
Dynamic professional with a proven track record at Safaricom PLC, excelling in customer satisfaction and team leadership. Expert in communication and analytical skills, significantly enhancing service quality and operational efficiency. Demonstrated ability to exceed targets through effective relationship building and time management.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
Work History
Customer Experience Executive
Safaricom PLC
09.2017 - Current
- Resolve customer complaints promptly and effectively, ensuring high levels of customer satisfaction.
- Provide accurate information regarding company products and services.
- Communicate current deals and promotions to customers, boosting sales and engagement.
- Collect and relay customer feedback to inform service improvements.
Customer Care Representative
RAA Limited
02.2016 - 08.2017
- Assisted call-in customers with questions and orders.
- Managed high call volume with exceptional professionalism and efficiency.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Classroom Teacher
Winyo Secondary School
01.2015 - 04.2015
- Developed lesson plans, taught classes, and evaluated student progress.
- Fostered a positive learning environment and maintained classroom discipline.
- Organized and led extracurricular activities, including music and drama.
- Communicated with parents regarding student progress and provided guidance and counseling.
Education
Bachelor of Education (Arts) - English & Literature
Moi University
Eldoret, Kenya 04.2001 -
Some College (No Degree) - Graphics Design
Send US International ( Computer Collège)
Rongo, Kenya 12.2010 - 12.2011
Skills
Skills
- Communication: Excellent verbal and written communication skills
- Leadership: Strong leadership and team management abilities
- Time Management: Effective at prioritizing and managing tasks to meet deadlines
- Relationship Building: Ability to develop and maintain productive relationships at all levels
- Analytical: Detail-oriented with strong analytical skills
- Graphics Designing
Creating illustrations and designs, including logos
Producing Engaging content
Timeline
Customer Experience Executive
Safaricom PLC
09.2017 - Current
Customer Care Representative
RAA Limited
02.2016 - 08.2017
Classroom Teacher
Winyo Secondary School
01.2015 - 04.2015
Some College (No Degree) - Graphics Design
Send US International ( Computer Collège)
12.2010 - 12.2011
Bachelor of Education (Arts) - English & Literature
Moi University
04.2001 -
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