Green Agenda
BRENDAN WANJALA KHALAGAI
Syokimau
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Banking Industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing client rapport. They are motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses.
Overview
18
18
years of professional experience
1
1
Certification
2
2
Languages
Work History
Bank Relationship Manager
KCB Bank Kenya Ltd
01.2016 - Current
- Developed and maintained relationships with clients, ensuring customer satisfaction and retention resulting in growth of the branch portfolio year on year
- Managed a portfolio of high-net-worth clients, providing them with customized financial solutions
- Identify new business opportunities and cross-sell bank products and services enabling the business to consistently exceed sales targets
- Collaborate with internal teams to ensure seamless delivery of services to clients ensuring great customer experience.
Customer Experience Manager
KCB Bank Kenya Ltd
03.2006 - 12.2015
- Managed customer service at the branch to drive revenue growth and customer satisfaction while training and rewarding colleagues in all interactions with clients
- Product knowledge champion at various branches where my role involved training team members on existing and new bank products which was a key role in driving business growth
- Business process champion at the branches I worked at
- This involved training team members on new processes and ensuring implementation
- Selected to implement and run the credit department in two of the bank branches
- Built and maintained relationships with clients, resulting in revenue growth year on year.
Education
Bachelor of Science - Mathematics And Physics
The University Of Nairobi
Nairobi, Nairobi Province, Kenya08.2004
High School Diploma -
Upper Hill High School
11.1999
Skills
- Customer Service Expertise
- Active Listening and interpersonal skills
- Conflict resolution and problem-solving skills
- Attention to detail
- Time Management and Multi-Tasking Abilities
- Flexible and adaptable to different situations and profiles
Certification
- The Complete Python Bootcamp Course, Udemy Online- 2024.
- The Complete 2024 Web Development Bootcamp, Udemy Online - 2024.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Software Engineering
Timeline
Bank Relationship Manager
KCB Bank Kenya Ltd
01.2016 - Current
Customer Experience Manager
KCB Bank Kenya Ltd
03.2006 - 12.2015
Bachelor of Science - Mathematics And Physics
The University Of Nairobi
High School Diploma -
Upper Hill High School
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