Brendah Atieno Aroko
Nairobi,30
Summary
Results-driven Resettlement Expert and Senior Caseworker with 9+ years of experience in refugee protection, resettlement processing, and cross-functional team leadership. Proven track record in UNHCR deployments, USRAP pipeline management, and protection assessments across Africa. Adept at case composition analysis, fraud detection, and stakeholder collaboration to ensure compliance with international guidelines. Fluent in English and French (Diploma in progress).
Overview
12
12
years of professional experience
20
20
years of post-secondary education
Work History
Resettlement Expert
Resettlement Support Center Africa / Church World Service
Nairobi, Nairobi Province
10.2022 - 03.2025
- Led 2 UNHCR deployments (Kakuma, Kenya & Ruyigi, Burundi), determining resettlement eligibility for 500+ cases annually, aligning with UNHCR and country-specific guidelines.
- Conducted RRF interviews and Best Interest Determinations (BID) for minors, employing age-appropriate techniques to assess care arrangements and resettlement viability.
- Spearheaded fraud detection by identifying inconsistencies in 200+ cases, reducing erroneous approvals by 25%.
- Collaborated with UNHCR partners to streamline medical/security interventions for high-risk refugees, improving case resolution time by 30%.
Senior Caseworker
Resettlement Support Center Africa / Church World Service
Nairobi, Nairobi Province
01.2020 - 10.2022
- Supervised 15+ staff during USCIS adjudication missions (Ethiopia, Uganda, Tanzania), ensuring 100% compliance with USRAP pipeline requirements.
- Trained 50+ caseworkers and contractors on interview techniques and data integrity, enhancing team accuracy by 40%.
- Acted as liaison between USCIS, UNHCR, and IOM, resolving 150+ deferrals and inquiries to expedite case processing.
Caseworker
Resettlement Support Center Africa / Church World Service
Nairobi, Nairobi Province
01.2016 - 01.2020
- Processed 1,200+ refugee applications across 8 African countries, documenting flight paths, family trees, and protection concerns for USCIS interviews.
- Improved START refugee database by auditing RRFs and BIDs, reducing data errors by 35%.
Data Clerk
I-Kazi Recruitment Agency
Nairobi
09.2015 - 01.2016
- Managed job postings and social media, increasing applicant engagement by 50%.
Legal Intern
Directorate of Children Services
Murang'a, Murang'a District
06.2013 - 09.2013
- Drafted child responsibility agreements and mediated custody disputes for 30+ cases.
Education
Post Graduate Diploma - Law
Kenya School of Law
Nairobi, 30 01.2019 - Current
Diploma - French
Alliance Française
Nairobi, 30 01.2017 - Current
LL.B - Law Degree
Kenyatta University
Nairobi, 30 09.2009 - 01.2015
Skills
- Refugee Resettlement & Protection
- UNHCR ProGres
- START System
- Case Eligibility & BID/BIA Assessments
- COI Research & Fraud Detection
- Team Leadership & Capacity Building
- USCIS Mission Coordination
- MS Office Suite
- Data Management
- Multilingual
- Software
- MS Office (Advanced)
- UNHCR ProGres
- START System
Websites
Timeline
Resettlement Expert
Resettlement Support Center Africa / Church World Service
10.2022 - 03.2025
Senior Caseworker
Resettlement Support Center Africa / Church World Service
01.2020 - 10.2022
Post Graduate Diploma - Law
Kenya School of Law
01.2019 - Current
Diploma - French
Alliance Française
01.2017 - Current
Caseworker
Resettlement Support Center Africa / Church World Service
01.2016 - 01.2020
Data Clerk
I-Kazi Recruitment Agency
09.2015 - 01.2016
Legal Intern
Directorate of Children Services
06.2013 - 09.2013
LL.B - Law Degree
Kenyatta University
09.2009 - 01.2015
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