Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic
BRENDA ACHIENG OKELLO

BRENDA ACHIENG OKELLO

NAIROBI

Summary

Talented individual with desire to make guests feel welcome. Energetic personality coupled with strong work ethic. Eager to demonstrate advanced skills in food safety and customer service to new, rewarding opportunity. Organised, independent worker with strong time management skills. Detail-orientated and able to learn new tasks quickly and effectively. Possessing excellent memory and aptitude for calculations.

Overview

11
11
years of professional experience

Work history

CYBER MANAGER/ATTENDANT

09.2022 - Current
  • Worked As cyber attendant at Ejjytech Cyber Café with high ability to solve and assist clients with cyber services
  • Creating a good relationship with clients and following up after service
  • DUTIES AND RESPONSIBILITIS
  • Provide excellent customer care
  • Keep accurate records of logs and inventories of the shop
  • Provide services such as encoding, printing, downloading and all other operations provided by the cafe
  • Assist customers when they have trouble or questions using computer software such as Microsoft Office, Adobe Software and all Software that are being used in the cyber cafe.

SHOP ATTENDANT

01.2015 - 01.2016
  • Worked as a skilled supermarket retail professional with extensive experience of selling and stocking merchandise from fresh fruit and vegetables to domestic appliances
  • Experienced in inventory management with remarkable knowledge of all supermarket product, services and solutions
  • Proficient at managing, checking and reconciling the balance within the tills cash drawer, alongside providing exceptional customer service, and always interacting with colleagues and customers in a friendly and helpful manner.
  • KEY RESPONSIBILITIES
  • Serving customers on the checkout, ensuring they receive an easy and personalized experience
  • Marinating in-depth knowledge of the store's products and service
  • Highlighting special promotions to customers
  • Assisting customers in the location selection and purchase of items
  • Managing stores inventory
  • Ensure accurate labelling and pricing for all products across the stores
  • Taking receipts of deliveries and signing of incoming products as per quality control guidelines
  • Handling all store products with care to maintain product quality
  • Ensuring all company policies and procedures are adhered to including following all health safety guidelines
  • Promoted, recommended and sold appropriate stock items to customers.

ARTIST

01.2013 - 01.2015
  • Worked as a hair and beauty stylist Terns Hair and Beauty Salon where I learnt so much about customer service and problem solving in the industry which lead to the birth of my own Sassy Beauty parlor which did well for a couple of years
  • DUTIES AND RESPONSIILITIES
  • Keeping your workstation and tools clean and sterile
  • Making appointments and documenting treatments
  • Suggesting guidelines on personal skincare regimes
  • Cross-selling beauty therapies and products
  • Performing manicures and pedicures, nail art, and color recommendations
  • Applying makeup, performing facials, and recommending skincare therapies
  • Helps clients decide their ideal hairstyle and help them in choosing the best hair products which suits their hair type
  • SUMMERY STATEMENT
  • Strong dedication to helping customers resolve issues and cultivating a positive image of the company
  • Excel in both team environments and alone
  • Proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with clients
  • Administrative
  • Maintained work structure by updating software and also updating clients on new services
  • Communication
  • Communicated consistently with clients to ensure that they are satisfied and also to know areas to improve in my services
  • HOBBIES
  • Watching Movies
  • Customer Care Service
  • Dancing BEATRICE ZAVERIO: MANAGER
  • TERNS HAIR AND BEAUTY SPA
  • TEL: +254721

Education

Certificate of Primary School Education -

Darajambili Primary School

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Arcsoft School

Certificate of Secondary School - undefined

2014

Dagoreti Private P.O. Box 21280 - 00505 - undefined

2003

Skills

  • CORE QUALIFICATIOS
  • Group and individual instruction
  • Progress reporting
  • Technology integration
  • Organization and teamwork
  • Customer service mindset
  • Detail oriented and goal driven
  • Active listening
  • Conflict resolution
  • Communication skills
  • 1
  • INTRESTS AND SKILLS
  • Computer Skills development
  • Verbal communication
  • Active Listening
  • Creative Thinking
  • Multitasking
  • Consultative selling
  • Product promotion
  • Flexibility
  • Problem Solving
  • Covid-19 safety standards

Languages

English
Fluent

Timeline

CYBER MANAGER/ATTENDANT

09.2022 - Current

SHOP ATTENDANT

01.2015 - 01.2016

ARTIST

01.2013 - 01.2015

Certificate of Primary School Education -

Darajambili Primary School

undefined

Arcsoft School

Certificate of Secondary School - undefined

Dagoreti Private P.O. Box 21280 - 00505 - undefined

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BRENDA ACHIENG OKELLO