Summary
Overview
Work history
Education
Skills
Languages
Timeline
AdministrativeAssistant
brenda Thuo

brenda Thuo

Summary

  • Goal-driven Receptionist with extensive background managing busy reception areas and multi-line telephone systems. Security-conscious and astute in control of confidential documentation
  • Outgoing and friendly Receptionist delivering customer service and administrative excellence in all facets of clerical support and public interaction. Excels in calendar management and scheduling, data entry and database administration.
  • Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
  • Versatile and hardworking Receptionist driven to improve productivity and customer relations with professional demeanor and attention to detail.

Overview

8
8
years of professional experience
4
4
years of post-secondary education

Work history

Receptionist

clemence lounge and beauty spa (Qatar)
04.2022 - Current
  • Receiving visitors and directing them to appropriate offices
  • Answering phone calls
  • Assisting guests with questions regarding spa services and products
  • Booking all appointments
  • Checking the guest into the computer system and charging for services performed


Receptionist

Garden Heritage Real Estate
02.2021 - 03.2021
  • Reduced waiting times through effective time and resource management.
  • Collected and distributed incoming mail, employing strict confidentiality throughout.
  • Managed bookings using Booker software to schedule, cancel and re-arrange appointments.
  • Answered telephone calls per day, compiling detailed notes and promptly forwarding as required.

Receptionist

Eton Hotel
05.2018 - 08.2020
  • Managed bookings using Booker software to schedule, cancel and re-arrange appointments.
  • Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive impression of the company.
  • Performed all check in and check out tasks
  • informing customers about payment methods and verifying their credit card data

waitress

Eton Hotel
01.2016 - 12.2017
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
  • Offer menu recommendation upon request.
  • Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.

Education

Diploma of Higher Education - Hospitality Management

Nairobi Institute Of Business Studies College
RUIRU
/2014 - /2015

Kenya Certificate Of Secondary Education -

Gathirimu Girls High School
Githunguri
02.2010 - 11.2013

Kenya Certificate Of Primary Education -

Kabati Central Academy
/2001 - /2009

Skills

  • Multi-line telephone skills
  • Professional and smart presentation
  • Data input
  • Fast typing speed
  • Personable and outgoing

Languages

English
Fluent
kiswahili
Fluent

Timeline

Receptionist

clemence lounge and beauty spa (Qatar)
04.2022 - Current

Receptionist

Garden Heritage Real Estate
02.2021 - 03.2021

Receptionist

Eton Hotel
05.2018 - 08.2020

waitress

Eton Hotel
01.2016 - 12.2017

Kenya Certificate Of Secondary Education -

Gathirimu Girls High School
02.2010 - 11.2013

Diploma of Higher Education - Hospitality Management

Nairobi Institute Of Business Studies College
/2014 - /2015

Kenya Certificate Of Primary Education -

Kabati Central Academy
/2001 - /2009

Similar Profiles

Create profile
brenda Thuo