Script writing
Brenda Simba_2024
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
6
6
years of professional experience
Work History
Waitress
Ren's Mini Hotel
10.2023 - Current
- Greeting new customers, discussing specials, and taking drink orders
- Informing customers about daily and seasonal specials
- Answering customers' questions, recommend items and recording order information
- Maintaining a clean and organized dinning are, contributing to a pleasant atmosphere for guests
- Ensuring compliance with health regulations by maintaining cleanliness of work areas, utensils and equipment
- Providing support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guest
- Remaining calm and poised when dealing with difficult customers or during busy shifts
- Handling customers complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele
- Reducing order error by double checking tickets before sending them to the kitchen staff for preparation
- Collecting payments for food and drinks served balancing cash receipts and maintaining accurate cash drawer.
Sales lady
Breetacia doors and fitting
11.2022 - 10.2023
- Greeting and welcoming customers
- Balanced and organized cash register by handling cash, counting change and strong coupons
- Used consultative sales techniques to understand customer needs and recommend relevant products and services
- Implemented promotional campaigns strategically as directed by management to drive sales growth
- Answered customers questions about products and services, helped locate merchandise and promoted key items
- Maintained a clen and organized store environment to improve overall shopping experience for customers
- Balanced multiple tasks effectively, including assisting customers, sticking shelves and maintaining cleanliness throughout the store
- Handled cash transactions accurately, maintained proper cash drawer balances daily
- Recommended complimentary purchase to customers, increasing revenue.
Receptionist
Bs photo studio
01.2022 - 09.2022
- Greeting and welcoming customers
- Kept reception are a clean and neat to give visitors positive first impression
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning and faxing documents
- Handled cash transactions and maintained sales and payments records accurately
- Answered phone promptly and directed incoming calls to correct offices
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Receptionist
Happiness digilab
01.2019 - 01.2022
- Greeting and welcoming customers
- Ensuring the reception is well organized
- Answering and forwarding phone calls
- Helping office staff prepare reports and presentations for internal or client-related used
- Scheduling appointments
- Handling payments.
Education
Computer studies - Computer packages
Kenya Institute of management and technology
05.2018
Skills
- Client service
- Goal-oriented
- Strategic planning
- Team work and collaboration
- Strong Communication skills and interpersonal skills
- Inventory and stocking
- Problem solving abilities
- Time management abilities
- Creative thinking
- Cleanliness
Interests
Timeline
Waitress
Ren's Mini Hotel
10.2023 - Current
Sales lady
Breetacia doors and fitting
11.2022 - 10.2023
Receptionist
Bs photo studio
01.2022 - 09.2022
Receptionist
Happiness digilab
01.2019 - 01.2022
Computer studies - Computer packages
Kenya Institute of management and technology
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