Brenda Ogara
Customer Service
Nairobi,30
Summary
Highly capable Personal Assistant skilled at prioritizing tasks with ease. Bringing several years of experience supporting executives with high-stress and high-profile careers.
Overview
2
2
years of professional experience
Work History
Personal Assistant
lily health
Nairobi, kenya
01.2019 - 07.2020
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
- Orchestrated successful conferences, including associated travel for all speakers and attendees, facilities and support services.
- Investigated topics such as healthcare and reproductive health and produced concise summaries for use.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Maintained entire family's schedule and organized events.
- Arranged domestic and international travel plans and itineraries, including flight, car service and restaurant reservations.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Organized and updated schedules for more than one executives.
- Maintained appropriate filing of personal and professional documentation.
- Managed large range of services including phone screening, shopping and bill paying to provide clients with premium family time.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Handled incoming and outgoing correspondence, including mail, email and messages.
Customer Service Representative
horizon contact center
Nairobi
05.2018 - 01.2019
- Entered customer interaction details in Software to track requests, document problems and record solutions offered.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Leveraged sales expertise to promote [Product or Service] and capitalize on upsell opportunities.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
- Responded to customer requests for products, services and company information.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Answered constant flow of customer calls with up to 20 calls in queue per minute.
Education
Bachelor of Business Administration -
Kenyatta University
Nairobi 07.2020 - 07.2020
Skills
Administrative support
Time management
Travel coordination
Microsoft Office proficiency
Advanced MS Office Suite
Advanced interpersonal skills
Timeline
Bachelor of Business Administration -
Kenyatta University
07.2020 - 07.2020
Personal Assistant
lily health
01.2019 - 07.2020
Customer Service Representative
horizon contact center
05.2018 - 01.2019