Brenda Namaemba Wamoto
Summary
Results-driven Operations and Administrative Management Professional with over 14 years of progressive experience supporting executive leadership, regional programmes, office operations, procurement coordination, stakeholder engagement, and project administration across development, corporate, and customer service environments.
Currently serving as Management Assistant – Western Kenya at PharmAccess, supporting operational coordination, administrative management, executive support, procurement processes, logistics coordination, stakeholder communication, and office administration functions that contribute to efficient programme delivery and organizational effectiveness.
Demonstrated experience supporting regional and international projects in collaboration with organizations including KfW, the European Union (EU), and the East African Community (EAC). Recognized for strong organizational leadership, professionalism, discretion, relationship management, and the ability to coordinate multiple priorities within fast-paced and multicultural environments.
Core strengths include operations management, executive support, procurement coordination, stakeholder engagement, project administration, office management, logistics coordination, event planning, documentation management, and strategic administrative support.
Overview
15
15
years of professional experience
3
3
Languages
Work History
Project Management Assistant
PharmAccess Foundation
05.2025 - Current
- Provide high-level administrative and operational support to the Western Kenya office and programme teams.
- Coordinate office operations, procurement processes, vendor engagements, and administrative functions to ensure smooth programme implementation.
- Support stakeholder communication and coordination with internal teams, partners, suppliers, and service providers.
- Manage scheduling, meetings, travel arrangements, logistics coordination, and office administration activities.
- Support procurement documentation, quotations, approvals, supplier coordination, and inventory management processes.
- Coordinate meetings, workshops, trainings, and events including venue booking, logistics, documentation, and follow-up actions.
- Prepare reports, presentations, correspondence, meeting minutes, and operational documentation.
- Support executive and management teams through calendar coordination, communication management, and operational follow-ups.
- Ensure effective records management, filing systems, and maintenance of administrative documentation.
- Support implementation of organizational procedures and operational processes within the office.
- Contributed to strengthening operational coordination and administrative efficiency within the Western Kenya office.
- Supported timely execution of procurement, logistics, and office coordination processes.
- Enhanced stakeholder communication and coordination across internal and external teams.
- Supported smooth planning and execution of meetings, workshops, and programme activities.
Project Administrative Manager
Sweco GmbH
03.2021 - 03.2025
- Provided comprehensive administrative and executive support to project leadership and technical experts.
- Coordinated calendars, appointments, meetings, workshops, and stakeholder engagements.
- Liaised with technical experts and the Programme Coordination Unit under the East African Community Lake Victoria Basin Commission (EAC LVBC).
- Supported regional and local project meetings, workshops, and programme activities across East Africa.
- Contributed to communication and visibility strategies under the Communications and Visibility Expert.
- Managed social media platforms and supported project visibility initiatives.
- Coordinated branding and production of visibility and promotional materials.
- Supported preparation and production of project communication materials including e-newsletters.
- Managed office petty cash, procurement of supplies, transportation arrangements, and office logistics.
- Coordinated travel arrangements including visas, accommodation, and transportation for executives and technical experts.
- Organized physical and virtual meetings, tracked action points, and circulated meeting minutes.
- Maintained project records, databases, contact lists, and documentation systems.
- Collected, recorded, and managed project data and organizational information.
- Assisted in preparation of presentations, reports, and project files.
- Streamlined administrative and operational processes, improving coordination and office efficiency.
- Supported communication and visibility initiatives that enhanced project awareness and stakeholder engagement.
- Successfully coordinated regional and local meetings, workshops, trainings, and stakeholder events.
- Managed complex travel logistics and support for international and regional technical experts.
- Maintained accurate project documentation, records, meeting minutes, and reporting systems.
Customer Relations Intern
Kenya Power & Lighting Company
01.2020 - 04.2020
- Managed customer inquiries and complaints through phone, email, and in-person interactions.
- Supported customer communication initiatives and service improvement activities.
- Conducted research and analyzed customer service data.
- Maintained customer records, databases, and documentation.
- Provided administrative and operational support to customer relations teams.
- Participated in customer service meetings, training sessions, and reporting activities.
- Supported improved customer satisfaction through efficient handling of customer inquiries and complaints.
- Contributed to customer service initiatives focused on improving customer retention and engagement.
- Conducted customer research and data analysis to identify service improvement opportunities.
Customer Service Representative
Jumia Food Kenya
06.2018 - 01.2019
- Served as the primary point of contact for customer inquiries and complaints.
- Resolved customer issues and provided accurate product and order information.
- Coordinated with service providers and delivery riders to support timely deliveries.
- Promoted products, offers, and customer engagement initiatives.
- Documented customer interactions and maintained customer service records.
- Delivered high-quality customer support resulting in improved customer satisfaction.
- Efficiently resolved customer concerns and supported order management processes.
- Supported sales growth through customer engagement and product promotion.
Senior Customer Service Executive
Automobile Association of Kenya (AA Kenya)
02.2015 - 02.2018
- Managed customer inquiries, appointments, and valuation scheduling.
- Prepared valuation reports, quotations, invoices, and official correspondence.
- Coordinated meetings, appointments, and departmental communication.
- Managed office filing systems, documentation, and records security.
- Coordinated vehicle bookings and valuation assignments.
- Liaised with insurance companies, clients, and internal departments.
- Improved customer satisfaction through efficient handling of customer inquiries and appointments.
- Streamlined administrative coordination and reporting processes.
- Supported operational efficiency through effective communication and documentation management.
Legal Administrative Secretary
Ongegu & Associates Advocates
04.2014 - 01.2015
- Coordinated meetings, schedules, correspondence, and office documentation.
- Managed databases, filing systems, and office records.
- Prepared reports, letters, memos, and administrative documentation.
- Supported stakeholder engagement and public relations activities.
- Responded to inquiries and attended to office visitors.
- Supported smooth office operations through efficient administrative coordination.
- Strengthened visibility and stakeholder engagement initiatives for the law firm.
- Maintained accurate records and documentation systems.
Legal Administrative Secretary
Mburu Maina & Co. Advocates
07.2011 - 10.2012
- Provided administrative support to legal teams and office management.
- Prepared and organized legal documentation and correspondence.
- Coordinated meetings, appointments, and client communication.
- Managed calendars, diaries, petty cash, and office records.
- Conducted legal research and coordinated court documentation submissions.
Education
Bachelor of Science (BSc.) - Communication & Public Relations
Moi University
01.2020
Skills
- Executive & Administrative Support
- Operations & Office Management
- Procurement & Vendor Coordination
- Regional Project Coordination
- Stakeholder Engagement & Communication
- Logistics & Travel Coordination
- Event & Workshop Coordination
- Calendar & Diary Management
- Documentation & Records Management
- Report Preparation & Meeting Coordination
- Customer Relations Management
- Team Coordination & Organizational Support
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Communication & Public Relations
- Problem Solving & Process Coordination
Professional Skill Development Courses
- Prioritizing Tasks for Maximum Impact, 2026-01-01
- Admin Essentials for Smart Office Management, 2026-01-01
- Generative AI: Prompt Engineering Basics, 2025-01-01
- Project Management Foundations: Communication, 2023-01-01
- Communication Foundations, 2022-01-01
- Administrative Professional Foundations, 2022-01-01
- Serving Customers Using Social Media, 2022-01-01
References
Available on request.
Timeline
Project Management Assistant
PharmAccess Foundation
05.2025 - Current
Project Administrative Manager
Sweco GmbH
03.2021 - 03.2025
Customer Relations Intern
Kenya Power & Lighting Company
01.2020 - 04.2020
Customer Service Representative
Jumia Food Kenya
06.2018 - 01.2019
Senior Customer Service Executive
Automobile Association of Kenya (AA Kenya)
02.2015 - 02.2018
Legal Administrative Secretary
Ongegu & Associates Advocates
04.2014 - 01.2015
Legal Administrative Secretary
Mburu Maina & Co. Advocates
07.2011 - 10.2012
Bachelor of Science (BSc.) - Communication & Public Relations
Moi University
Languages
English
Bilingual or Proficient (C2)
Swahili
Bilingual or Proficient (C2)
French
Intermediate (B1)