BRENDA KINYUA
MATHEMATICIAN, CUSTOMER EXPERIENCE EXPERT
Wang'uru, Kirinyaga County
Summary
Dedicated and integrity-driven professional committed to excellence in my field through diligent research, continuous skill enhancement, and unwavering perseverance. Experienced in utilizing strong communication, interpersonal, and problem-solving skills to drive organizational growth and foster positive community relations. Thrives in challenging environments, leveraging critical thinking and analytical prowess to achieve objectives. Recognized for leadership acumen, adaptability, and ability to deliver precise, timely results with minimal supervision. A proactive team player with a keen eye for detail and a track record of implementing effective solutions to enhance organizational policies and procedures. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Client Services Officer
Equity Bank Kenya Ltd
07.2019 - Current
- Responding to High-Networth Individual(HNI) calls
- Handling Executive call transfers and being the intermediary between the caller and the PA
- Engaging Credit card customers (AmEx and VISA) on call, email and social media to support on their day to day needs
- Inbound calls handling, Emails and social media interactions replies; X-Corp, Facebook, Instagram and Linked In, Care and cold calling, Making outbound calls for customer support and sales driving
- Telemarketing and products cross selling
- Provide alternate channels support
- Assisting customer's figure out their transaction challenges and offer best fit solutions to the problems
- Listening and documenting customer's challenges and complaints via CRM
- Being the buffer, shield and first point of contact for the customers to the bank.
Personal Assistant and Project Intern
Kirinyaga County Government
12.2018 - 06.2019
- Diary keeping
- Booking meeting and conference spaces
- Organizational skills while valuing hierarchy
- Overlooking budgeting to ensure resources are utilized in the most optimal way
- Planning, reorganizing and executing ideas and project strategies
- Understanding value chains, understanding their value to the society and where we can improve on to have the most impact in the society and organization.
Sales Representative and Receptionist
SMEP Microfinance Bank
09.2016 - 10.2016
- Finding new clients for the business
- Ensuring that the existing clients were comfortable with the services being offered
- introducing more/new opportunities for customers to explore financially
- Following up to ensure financial solutions were offered in a timely manner to meet customer's needs
Education
Bachelor of Science Mathematics (Pure option) - Mathematics
Machakos University
Machakos, Machakos District, Kenya12.2018
Kenya Certificate of Secondary Education -
Embu County Mixed Day Secondary School
Embu, Embu District, Kenya11.2013
Kenya Certificate of Primary Education -
St. Agnes' Girls Boarding Primary School
Baricho, Kirinyaga County11.2009
Skills
Sales and Marketing
undefinedSocial Impact
Being a part of a renowned organization in giving back to the society, I joined local initiatives such as Fit A Kid and Social Welfare group where we help the less privileged by providing food, clothing and paying for education for the students.
Personal Information
- Date of Birth: 07/16/96
- Nationality: Kenyan
- Marital Status: Single
References
- James Kinyanjui, Manager, Equity Service Centre, Equity Bank (Kenya) Ltd, +254763768350
- Dr. Stanley Rotich, Lecturer, Machakos University, +254724364660, starotich@gmail.com
Timeline
Client Services Officer
Equity Bank Kenya Ltd
07.2019 - Current
Personal Assistant and Project Intern
Kirinyaga County Government
12.2018 - 06.2019
Sales Representative and Receptionist
SMEP Microfinance Bank
09.2016 - 10.2016
Bachelor of Science Mathematics (Pure option) - Mathematics
Machakos University
Kenya Certificate of Secondary Education -
Embu County Mixed Day Secondary School
Kenya Certificate of Primary Education -
St. Agnes' Girls Boarding Primary School
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