Brenda Ashika Ashiswa

Roles:

• Provide strategic leadership and co-ordination to major improvement projects across multiple functions.
• Deliver significant operational improvement and financial benefit across functions.
• Facilitate in the process of identifying opportunities for improvement, inclusive of intelligent automation solutions.
• Lead multiple process improvement initiatives to a quantifiable result in defect reduction, cost avoidance, loss reduction or revenue enhancement.
• Assess complex situations and data that lead to the identification, prioritization and selection of process improvement opportunities.
• Establish positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Implement process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
• Act as a change agent to instill a continuous improvement mindset across multiple functions.
• Develop and maintain relationships with external vendors and suppliers.
• Serve as an internal expert on process improvement tools and techniques, and coach process owners and leadership.
• Monitor service delivery standards and impact of process improvement.

Achievements:

• Developed and implemented a comprehensive training program, leading to a 30% decrease in employee turnover.
• Led an efficient team of 30+ members, optimizing workflow lean processes and achieving 20% increase in productivity.
• Implemented and streamlined operational lean processes, resulting in cost-saving initiatives of 15% reduction in operational expenses.
• Reduced turnaround time for project completion through effective resource allocation and team management.
• Successfully coordinated cross-functional projects, improving overall customer satisfaction by 25%.
• Oversaw inventory management and procurement, reducing inventory costs by 10% annually.
• Reduced claim processing time with effective communication and coordination between departments.
• Drove strategic planning efforts alongside executive leadership team members to ensure alignment with organizational objectives.
• Fostered an inclusive work environment that promoted open communication channels among employees from diverse cultural backgrounds.
• Trained and guided team members to maintain high productivity and performance metrics.
• Assisted in recruiting, hiring and training of team members.
• Reduced operational risks while organizing data to forecast performance trends.
• Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.

Underwriting Experience:

• Developed and implemented underwriting guidelines to improve efficiency and accuracy in the underwriting process and increase profitability.
• Proficient in utilizing underwriting guidelines and industry knowledge to evaluate and assess potential risks.
• Developed and maintained strong relationships with brokers and agents through effective communication and negotiation skills.
• Consistently met or exceeded productivity and quality goals in a fast-paced underwriting environment in both new business and retention.
• Successfully managed a portfolio of high-value accounts, effectively balancing risk and profitability.
• Collaborated with claims department to provide excellent customer service and seamless underwriting process.
• Collaborated with sales and marketing teams to tailor insurance products to meet specific client needs.
• Led a team of underwriters to successfully evaluate and approve insurance applications for a diverse portfolio of clients, overseeing their daily operations and ensuring efficient workflow.
• Developed and implemented risk assessment strategies that minimized the company's exposure to potential losses.
• Conducted regular training sessions to enhance underwriting staff's knowledge and skills in risk assessment.

Claims Experience:

• Led a team of claims adjusters, overseeing the handling and resolution of customer claims; providing guidance and support to ensure efficient and effective claim resolution.
• Implemented streamlined processes that reduced claim resolution time by 20%.
• Successfully negotiated settlement agreements with external vendors and claimants.
• Conducted training sessions on claim management best practices for new hires.
• Developed and implemented strategies to minimize fraudulent claims, resulting in significant cost savings.
• Utilized advanced data analysis techniques to identify trends and patterns in claims data, resulting in improved risk assessments.
• Developed and maintained strong relationships with clients, ensuring smooth communication and timely resolution of claims.
• Conducted thorough investigations and worked closely with legal teams to ensure fair and accurate settlement of claims.
• Successfully managed and resolved complex insurance claims, resulting in high levels of client satisfaction.

Reinsurance Experience:

• Strong analytical and problem-solving skills in assessing reinsurance claims and analyzing loss data for portfolio management.
• Underwrote and priced reinsurance contracts, collaborating with brokers and clients to ensure appropriate coverage.
• Investigated and settled complex reinsurance claims, liaising with stakeholders to reach fair and efficient resolutions.
• Oversaw day-to-day operations of reinsurance processes, ensuring accuracy and compliance with regulatory requirements.
• Knowledge in reinsurance treaty structures, facultative placements, and retrocessional arrangements.
• In-depth knowledge of reinsurance market trends and ability to apply industry best practices to optimize risk transfer.
• Extensive reinsurance experience in managing large-scale reinsurance programs across multiple product lines.
• successfully negotiated and structured reinsurance agreements with global partners.

• Managed underwriting and claims processes, ensuring compliance with company policies and regulatory requirements.
• Conducted thorough risk assessments and analysis to determine appropriate insurance coverage and premiums.
• Developed and maintained strong relationships with clients, brokers, and third-party service providers.
• Investigated and resolved complex claims, negotiating settlements and coordinating with various stakeholders.
• Successfully managing and resolving claims from start to finish, ensuring excellent customer service.
• Strong analytical skills for evaluating and interpreting policy information and claim documentation.
• Collaborating with internal teams to streamline processes and enhance overall efficiency.