Detail-oriented hospitality and administration professional skilled in front office management, legal reception, and agent banking. Optimizes client interactions and enhances operational efficiency while delivering high-quality service. Expertise in customer service operations, complaint resolution, and effective communication drives strong client relations and organizational success.
Open To Work
Hi, I’m
Brenda Achieng
Nairobi
Summary
Overview
15
years of professional experience
Work History
HomeNairobi
Planned career break
11.2024 - Current
Job overview
- Delivered personal care and support to enhance well-being of individuals in need.
Agnes Njoroge AdvocatesNairobi
Receptionist
03.2019 - 10.2024
Job overview
- Acted as the first point of contact for all clients and visitors, maintaining a professional, welcoming, and well-organized front desk environment.
- Consistently delivered exceptional front office service, earning sustained positive client feedback and contributing to strong client retention.
- Managed inbound and outbound email correspondence, facilitating timely and professional communication with clients, partners, and stakeholders.
- Operated and directed a multi-line telephone system, routing calls efficiently to the appropriate legal personnel and departments.
- Coordinated appointments and managed daily schedule for legal staff, optimizing time management and enhancing client flow.
- Prepared, typed, and formatted a variety of legal documents including court filings, correspondence, and case-related materials.
- Maintained and updated physical and digital filing systems, ensuring accurate document storage and improving ease of retrieval.
- Received and dispatched mail, couriers, and office supplies, supporting smooth administrative operations.
Pap Gori Enterprise Ltd
Farm Supervisor
01.2015 - 12.2018
Job overview
- Supervised a team of farm workers, coordinating daily task assignments and monitoring performance to ensure operational targets were met.
- Oversaw farm inventory, monitoring stock levels and coordinating timely replenishment of supplies and materials.
- Oversaw farm inventory, monitoring stock levels and coordinating timely replenishment of supplies and materials.
- Maintained detailed operational records and reports to support management decision-making.
- Ensured compliance with health, safety, and operational standards across all farm activities.
- Maintained detailed operational records and reports to support management decision-making.
- Managed employee salary disbursements and procurement activities for Director, ensuring accurate financial records.
Kenya Commercial Bank (KCB)Kimilili
Agent Banking Consultant
11.2013 - 11.2014
Job overview
- Recruited, onboarded, and delivered structured training programmes for banking agents, equipping them with transaction processing skills and security protocols.
- Implemented structured fraud detection training initiative, resulting in reduced fraudulent transaction incidents among agents.
- Delivered targeted fraud awareness and detection training to agents to mitigate security risks.
- Monitored agent performance and supervised operations to uphold banking standards and improve customer service quality.
- Created tailored support and training programme for agents, resulting in improved retention and performance metrics.
- Built strong relationships between bank and agent network, increasing service accessibility in the community.
- Assisted customers and agents in resolving transaction disputes and account-related inquiries.
Eldoret International AirportEldoret
Ground Flight Safety Attachment
02.2013 - 04.2013
Job overview
- Executed ground flight safety procedures, ensuring adherence to airport operational protocols to maintain safety standards.
- Monitored and recorded wildlife sightings around runway areas, coordinating clearance activities to mitigate risks to aircraft operations.
- Supported aviation ground crew with administrative tasks and maintained safety compliance documentation to uphold operational integrity.
Cyber Networks
Cyber Attendant
03.2011 - 12.2012
Job overview
- Facilitated printing, typesetting, scanning, and photocopying services, ensuring customer needs were met efficiently.
- Assisted clients with administrative tasks, improving document quality through precise formatting and data entry.
- Organized and maintained workspace to foster a welcoming environment for customers.
Education
Eldoret Aviation CollegeEldoret, Kenya
Diploma from Tourism and Hospitality
09-2009
University Overview
Unity College of Professional StudiesNairobi
Diploma from Computer Studies
09-2008
University Overview
Skills
- Customer Service Operations
- Hospitality operations
- Reception management
- Client relations
- Complaint resolution
- Customer excellence
- Transaction Processing
- Records management
- Office administration
- Email correspondence
- Telephone management
- Organizational efficiency
- Multi-tasking
- Work adaptability
- Time management
- Time management
- Professional communication
- Cultural sensitivity
- Conflict resolution
- Leadership capability
- Professional development
- Time management
- Leadership capability
- Professional development
Accomplishments
Accomplishments
- Elevated front office service standards, strengthening client satisfaction and reinforcing the firm's professional image.
- Implemented an improved records and filing system that enhanced document accessibility and streamlined administrative workflows.
- Strengthened multi-channel communication processes, ensuring timely client responses and seamless coordination across departments.
- Enhanced team productivity at farm level through effective staff supervision, task planning, and performance monitoring.
- Introduced practical inventory and cost-control measures that improved resource utilisation and reduced operational waste.
- Developed and delivered structured agent training programmes that improved service quality and operational compliance within the banking network.
Timeline
Planned career break
Home
11.2024 - Current
Receptionist
Agnes Njoroge Advocates
03.2019 - 10.2024
Farm Supervisor
Pap Gori Enterprise Ltd
01.2015 - 12.2018
Agent Banking Consultant
Kenya Commercial Bank (KCB)
11.2013 - 11.2014
Ground Flight Safety Attachment
Eldoret International Airport
02.2013 - 04.2013
Cyber Attendant
Cyber Networks
03.2011 - 12.2012
Eldoret Aviation College
Diploma from Tourism and Hospitality
Unity College of Professional Studies
Diploma from Computer Studies
References
References
- Agnes W. Njoroge, Managing Partner, Agnes W. Njoroge & Company Advocates, +254 748 825 013, info@awnadvocates.com
- Dr. Edwin Otieno, Director, Pap Gori Enterprise Ltd, +254 721 210 721, oedwin6@hotmail.com
- Beverly Amakobe, Retail Manager, KCB Bank, Kimilili Branch, +254 723 488 973, bamakobe@kcb.co.ke
Languages
Languages
English, swahili
References
References
- Agnes W. Njoroge, Managing Partner, Agnes W. Njoroge & Company Advocates, +254 748 825 013, info@awnadvocates.com
- Dr. Edwin Otieno, Director, Pap Gori Enterprise Ltd, +254 721 210 721, oedwin6@hotmail.com
- Beverly Amakobe, Retail Manager, KCB Bank, Kimilili Branch, +254 723 488 973, bamakobe@kcb.co.ke