Brenda Acharo
CUSTOMER EXPERIENCE LEAD
Nairobi,30
Summary
A results-driven customer service professional with over two years of experience in customer engagement and relationship management. Skilled in handling inquiries, gathering customer insights and delivering solutions to enhance satisfaction and loyalty. Seeking an opportunity to drive customer experience initiatives and retention strategies.
Overview
3
3
years of professional experience
9
9
years of post-secondary education
3
3
Languages
Work History
Customer Service Representative
iSON XPERIENCES
02.2024 - Current
- Managing inbound calls and addressing customer inquiries and providing solutions effectively
- Escalating complex customer queries to the team leaders for quick resolution
- Upholding impeccable phone manners to ensure a positive customer experience
Customer Service Agent
SureCred Capital Limited
02.2023 - 12.2023
- Managed both inbound and outbound calls with an average of 100 calls per day
- Handled emails and WhatsApp chats
- Solved challenging situations by calming agitated customers
- Provided excellent customer service and consistently performed well while demonstrating confidence and dedication in every interaction
Marketing and Customer Relations (Internship)
Kakamega County Water and Sanitation Company
07.2022 - 12.2022
- Researching the organization's target audience and maximizing reach
- Coming up with effective marketing campaigns
- Participating in planning of the Corporate Social Responsibility programmes
- Testing market patterns and trends in our specialized area of Water and Sanitation services
Education
Bachelor's Degree - Communication and Public Relations
Moi University
01.2016 - 04.2021
KCSE - undefined
Butere Girls' High School
Kakamega 01.2012 - 04.2015
Skills
Excellent verbal and written communication skills
Personal Information
Date of Birth: 02/17/98
Timeline
Customer Service Representative
iSON XPERIENCES
02.2024 - Current
Customer Service Agent
SureCred Capital Limited
02.2023 - 12.2023
Marketing and Customer Relations (Internship)
Kakamega County Water and Sanitation Company
07.2022 - 12.2022
Bachelor's Degree - Communication and Public Relations
Moi University
01.2016 - 04.2021
KCSE - undefined
Butere Girls' High School
01.2012 - 04.2015
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