Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
CustomerServiceRepresentative
Brenda Acharo

Brenda Acharo

CUSTOMER EXPERIENCE LEAD
Nairobi,30

Summary

A results-driven customer service professional with over two years of experience in customer engagement and relationship management. Skilled in handling inquiries, gathering customer insights and delivering solutions to enhance satisfaction and loyalty. Seeking an opportunity to drive customer experience initiatives and retention strategies.

Overview

3
3
years of professional experience
9
9
years of post-secondary education
3
3
Languages

Work History

Customer Service Representative

iSON XPERIENCES
02.2024 - Current
  • Managing inbound calls and addressing customer inquiries and providing solutions effectively
  • Escalating complex customer queries to the team leaders for quick resolution
  • Upholding impeccable phone manners to ensure a positive customer experience

Customer Service Agent

SureCred Capital Limited
02.2023 - 12.2023
  • Managed both inbound and outbound calls with an average of 100 calls per day
  • Handled emails and WhatsApp chats
  • Solved challenging situations by calming agitated customers
  • Provided excellent customer service and consistently performed well while demonstrating confidence and dedication in every interaction

Marketing and Customer Relations (Internship)

Kakamega County Water and Sanitation Company
07.2022 - 12.2022
  • Researching the organization's target audience and maximizing reach
  • Coming up with effective marketing campaigns
  • Participating in planning of the Corporate Social Responsibility programmes
  • Testing market patterns and trends in our specialized area of Water and Sanitation services

Education

Bachelor's Degree - Communication and Public Relations

Moi University
01.2016 - 04.2021

KCSE - undefined

Butere Girls' High School
Kakamega
01.2012 - 04.2015

Skills

Excellent verbal and written communication skills

Personal Information

Date of Birth: 02/17/98

Timeline

Customer Service Representative

iSON XPERIENCES
02.2024 - Current

Customer Service Agent

SureCred Capital Limited
02.2023 - 12.2023

Marketing and Customer Relations (Internship)

Kakamega County Water and Sanitation Company
07.2022 - 12.2022

Bachelor's Degree - Communication and Public Relations

Moi University
01.2016 - 04.2021

KCSE - undefined

Butere Girls' High School
01.2012 - 04.2015
Brenda AcharoCUSTOMER EXPERIENCE LEAD