Nzisa Mutinda
Nairobi
Summary
Diligent Coordinator offering 5+ years of FMCG,FMCD ,Manufacturing and Service Industry experience and expertise in cementing productive partnerships. Self-directed and determined in controlling inventory and meeting demands. Enthusiastic about capitalizing on in-depth understanding of developing territories and turning around sliding sales to make positive impact.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Branch Administrator/Category Coordinator
Tusker Mattresses
Nairobi
01.2019 - 02.2021
- Administrative duties (managing schedules, filing important documents - electronic/ non-electronic and communicating relevant information, Branch and Category reporting - P&L, Targets, ROI, Budget & Expenses tracking, SOP /Policy /HR & Regulatory compliance adherence,managing over 50+ employees)
- Oversaw neat and attractive product display by ensuring maintenance of general cleanliness of sales floor, merchandise and shelves at all times
- Identified partnership opportunities and established complementary business connections.
- Kept clientele informed by notifying them of preferred customer sale and future merchandise of potential interest and coordinated with warehouse /Logistics In charge to ensure timely deliveries.
Sales Coordinator
Somochem Kenya, Mohinani Group of Companies
Nairobi
06.2016 - 01.2019
- Provide Sales Reports (i.e., sales & production forecasts, order conversion, credit, performance, and reviews against plans/Targets/Budgets) − Customer service duties − Tabulate and ensure execution of trade and team incentives
- Kept detailed records of sales and customer information in CRM software, updating databases regularly to maintain top-notch service.
- Maintained long-term relationships with high net-worth clients, managing over 50+ calls daily reducing old debt by 70% and increasing sales of walk In Customers by 43%.
- Coordinate with warehouse /Logistics In charge to ensure timely deliveries
- Achievements − Created /Managed/Distribution of daily Dashboard for management to track daily sales, collections,
- Debt, stock holding/transit for implementation of SAP GUI home view to glance at the Company’s position − Prepared a Goods Return Policy including Credit Note Overall Procedural execution and designed all forms paperwork required as approved by the Management & Finance team
- Creation & streamlining of Various customized MIS reports i.e. ageing progression of stocks, Expiry dates Alarms among others to increase sales team productivity and enhance sales
- Worked with SAP IT team, pressing for automation of various functions e.g., automated dispatch email to customers upon exit of purchases, automated system customer statements /pending Orders bi-monthly, tracking of indent shipments among others.
Sales & Marketing Coordinator
Canon Chemical LTD
Nairobi
01.2015 - 01.2016
- Reporting to the National Head of Sales, duties included Sales administrative & coordination − Provide Sales Reports (i.e., sales & production forecasts, order conversion, credit, performance, competition, product feedback) and reviews against plans/Targets/Budgets
- Provide relevant data and coordinate with Marketing Team in formulating, planning, executing and post evaluation of marketing/ promotional activities
- Provide sales administrative/data/selling aids support to Channel Partners and distributors.
- Align all ATL /BTL activities proposed by the marketing team in discussion with finance
- Tabulate and ensure execution of trade and team incentives.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
Sales Coordinator & Analyst
Kenroid LTD
Nairobi
01.2013 - 12.2014
- Sales administrative & coordination duties − Provide Sales Reports (i.e., sales & production forecasts, order conversion, credit, performance, competition, product feedback) and reviews against plans/Targets/Budgets
- Provide relevant data and coordinate with Marketing Team in formulating, planning, executing and post evaluation of marketing/ promotional activities
- Tabulate and ensure execution of trade and team incentives
- Coordinate with warehouse /Logistics In charge to ensure timely deliveries.
- Handled customer & business channels inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues.
- Trained over 40+ new Merchandisers & Sales Promoters on Sales Development and closely monitored work to optimize productivity.
Administrative Coordinator
Maxhodges Marketing LTD
Nairobi
09.2010 - 12.2013
- Reporting to the Director ,recruited, hired, trained and supervised staff of 50+ (Campaign Coordinators,Supervisors & Go to the Market Sales Staff) and implemented mentoring program that offered positive employee engagement.
- Duties/Responsibilities − Order Processing, data entry of Sales, purchasing & payroll data; Analysis of data & reporting according to the set system & procedures
- Cost Management,Invoicing, Petty Cash management, Government Statutory compliance and returns,timely billing and accounts receivables.
- Online/Library researching information for clients, Managers & coworkers which is compiled, summarized & distributed accordingly
- Improved office operations by automating & Designing Standard input forms ensuring consistent & complete data capture and tracking.
Education
Bachelor of Science Degree - IT
Jomo Kenyatta University of Agriculture & Technology
Kenya2023
Diploma - Marketing & Salesmanship
School of Salesmanship
England2001
Skills
- SAP ERP, SAGE ERP and MICROSOFT ERP User
- Digital Marketing
- Customer Service Certification
- Data entry, basic analysis & presentation reports
- Form & Report design
- Problem-solving
- Bookkeeping
- Virtual Assistance
- Collaboration, Flexible and Adaptable
Certification
- Certified Customer Experience Professional, Maxhodges Marketing
- Certified Digital Marketer, WomenWork
- Certified Virtual Assistant, ALX
Timeline
Branch Administrator/Category Coordinator
Tusker Mattresses
01.2019 - 02.2021
Sales Coordinator
Somochem Kenya, Mohinani Group of Companies
06.2016 - 01.2019
Sales & Marketing Coordinator
Canon Chemical LTD
01.2015 - 01.2016
Sales Coordinator & Analyst
Kenroid LTD
01.2013 - 12.2014
Administrative Coordinator
Maxhodges Marketing LTD
09.2010 - 12.2013
Bachelor of Science Degree - IT
Jomo Kenyatta University of Agriculture & Technology
Diploma - Marketing & Salesmanship
School of Salesmanship
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