Brawel Wafula
Nairobi, Nairobi Province
Summary
Dynamic professional with a proven track record at Kentucky Fried Chicken, adept in enhancing team performance and customer satisfaction. Excelled in multitasking and fostering team collaboration, significantly improving operational standards. Skilled in food safety and possessing exceptional communication abilities, consistently delivering high-quality service and driving positive outcomes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Supervisor in Training
KFC Restaurant
05.2022 - 01.2024
- Achieved operational excellence through consistent monitoring and evaluation of team performance.
- Increased customer satisfaction with effective communication and timely resolution of issues.
- Established clear expectations for team members, leading to increased accountability and better overall performance.
- Improved safety standards by conducting thorough inspections and enforcing strict compliance with regulations.
Team Trainer
Kentucky Fried Chicken
09.2020 - 01.2024
- Led by example in all aspects of work, instilling a strong sense of professionalism and dedication within the team.
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Taught new team members correct procedures for all areas of operations.
Coock
Kentucky Fried Chicken
07.2019 - 01.2024
- Prepared food items in compliance with recipes and portioning control guidelines.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
Grill Cook
Kenya Meat Processors
08.2015 - 03.2017
- Managed grill station during busy periods, effectively handling multiple orders simultaneously while maintaining quality standards.
- Maintained clean, organized grill stations for hygienic, orderly food preparation.
- Cleaned and maintained kitchen equipment regularly.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Adhered to strict food safety guidelines to prevent cross-contamination and ensure a safe dining experience for guests.
Waiter
Kenya Meat Processors
12.2013 - 02.2015
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Complied with all company policies regarding uniform standards, punctuality, and professionalism.
Education
Moi High School Kaplamai
Kitale01-2013
Rehema Children Self Help Group Centre
Nairobi, Nairobi Province, Kenya01-2010
Embakasi Garrison Primary School
Nairobi, Nairobi Province, Kenya01-2000
Skills
- Teamwork
- Positive attitude
- Excellent communication
- Multitasking Abilities
- Team collaboration
Certification
1st April .Awarded with All star certification for qualifying
to handle all stations.
21st December.Awarded with Star 2000 certification for
qualifying to handle coocking station and the
equipments.
1st January.Development record certificate for leading a shift.
13th August.Awarded certificate for participating in restaurant
breading chicken competion(2 head challenge)
Timeline
Supervisor in Training
KFC Restaurant
05.2022 - 01.2024
Team Trainer
Kentucky Fried Chicken
09.2020 - 01.2024
Coock
Kentucky Fried Chicken
07.2019 - 01.2024
Grill Cook
Kenya Meat Processors
08.2015 - 03.2017
Waiter
Kenya Meat Processors
12.2013 - 02.2015
Moi High School Kaplamai
Rehema Children Self Help Group Centre
Embakasi Garrison Primary School
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