Brandi Romero
AI Support & Quality Evaluator
Austin
Summary
Dedicated and tech-savvy Client Benefit Proficient with over 4 a long time of encounter in AI bolster, design plan, and virtual help. Demonstrated track record of conveying 95%+ client fulfillment through compassionate communication and imaginative problem-solving. Talented in AI information explanation, quality assessment, and provoke building for tech companies. Combines solid visual plan mastery with great farther collaboration capacities. Capable in Zendesk, Freshdesk, Slack, Canva, Adobe Inventive Suite, and Google Workspace. Enthusiastic approximately leveraging innovation to illuminate client challenges effectively.
Experienced with client coordination, task management, and digital organization. Utilizes advanced scheduling systems and communication tools to streamline workflows. Knowledge of virtual collaboration platforms and maintaining client confidentiality.
Highly skilled virtual professional with solid foundation in administrative support and digital communication. Adept at managing schedules, handling correspondence, and coordinating projects to drive efficiency and outcomes. Strong focus on collaboration and adaptability, ensuring seamless team dynamics and responsiveness to evolving needs. Demonstrates excellence in multitasking, problem-solving, and utilizing technology to optimize workflow.
Diligent [Desired Position] with strong foundation in administrative support and client communication. Successfully managed schedules, handled correspondence, and coordinated virtual meetings for diverse clients. Demonstrated efficiency and problem-solving skills through task prioritization and adaptability.
Overview
2
2
Languages
6
6
Certifications
2027
2027
years of professional experience
Work History
Freelance Virtual Assistant & Customer Service Representative
Crossover AI
Texas (Remote)
2021 - Current
- Provided administrative and customer support to 10+ clients across e-commerce, tech, and education sectors.
- Managed inboxes, calendars, and social media accounts, reducing client workload by 30%.
- Handled customer inquiries via live chat, email, and phone, achieving 97% resolution rate on first contact.
- Created graphics, social media posts, and branding materials for small businesses using Canva and Adobe Suite.
- Remote
- Managed scheduling and calendar organization for team members, enhancing time management efficiency.
- Conducted research to support project development, ensuring access to relevant information and resources.
AI Support & Quality Evaluator
Upwork
Texas (Remote)
01.2025 - Current
- Trained and fine-tuned AI models by annotating data, rating responses, and providing human feedback on language and reasoning tasks.
- Achieved top-tier quality scores by consistently delivering accurate, detailed, and actionable annotations.
- Participated in specialized projects involving prompt engineering and AI safety evaluations.
- Managed multiple projects simultaneously while meeting tight deadlines in a fast-paced remote environment.
- Remote jobs
- Evaluated quality of services and deliverables to ensure compliance with client standards.
- Conducted detailed assessments of freelancer performance, providing actionable feedback for improvement.
AI Evaluator & Quality Assurance Specialist
Mercor
Texas (Remote)
01.2023 - 01.2024
- Evaluated AI-generated outputs for quality, coherence, and factual accuracy across multiple domains.
- Provided detailed feedback to data scientists to improve model training and performance.
- Collaborated with global teams to ensure consistency in evaluation standards and guidelines.
- Remote
- Evaluated AI models for performance and accuracy to enhance decision-making processes.
- Collaborated with cross-functional teams to refine evaluation criteria and methodologies.
AI Support & Annotation Specialist
Scale AI
Texas (Remote)
01.2022 - Current
- Annotated large datasets for machine learning models, ensuring high accuracy and consistency.
- Supported AI infrastructure projects by labeling data for computer vision and natural language processing tasks.
- Maintained detailed documentation of annotation workflows and quality control procedures.
- Remote
- Developed strategies to optimize data annotation processes, enhancing project turnaround time.
- Led cross-functional teams to streamline operational workflows, improving overall efficiency.
Education
High School Diploma -
University of Texas
United States 05.2001 -
Skills
AI & Data Design
Data Labeling & Annotation
Customer Retention Strategies
Customer service
Microsoft office
Calendar management
Data entry
Certification
Customer Service Certification Alison 2022
Interests
Creative writing and blogging about AI and technology trends, Exploring new design tools and AI software, Reading self-development and business books, Volunteering in community youth programs, Photography and photo editing
Declaration
Available upon request. Brandi Romero Texas, 2026-07-15
swimming
i love swimming
Timeline
AI Support & Quality Evaluator
Upwork
01.2025 - Current
AI Evaluator & Quality Assurance Specialist
Mercor
01.2023 - 01.2024
AI Support & Annotation Specialist
Scale AI
01.2022 - Current
High School Diploma -
University of Texas
05.2001 -
Freelance Virtual Assistant & Customer Service Representative
Crossover AI
2021 - Current