Bramwel Leone Ng’oda
N/A
Nairobi
Summary
An active Bachelor of Economics graduate with a strong academic achievement and communication skills with fluency in English and Kiswahili. I am dynamic and acclaimed in all areas of direct responsibility and ready to work in a challenging environment in which my skills and potential are utilized to the maximum and duly appreciated. I strive to be an effective team player in the ever-challenging career demands and challenges.
Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
7
7
years of professional experience
Work History
Project Manager
TEETY & ASSOCIATES
05.2019 - 12.2024
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Identified plans and resources required to meet project goals and objectives.
- Monitored project performance to identify areas of improvement and make adjustments.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
- Provided detailed project status updates to stakeholders and executive management.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
- Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.
- Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.
- Negotiated and managed third-party contracts related to project deliverables.
- Fostered a culture of innovation and creativity within the project team, leading to improved problem-solving capabilities and enhanced outcomes.
- Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
- Coordinated material procurement and required services for projects within budget requirements.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Implemented continuous improvement initiatives to optimize project outcomes while maintaining cost effectiveness.
- Created accurate budgets based on resource requirements, allowing for optimal allocation of funds across all aspects of the projects.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained compliance with industry standards and regulations, conducting regular audits and updates to project practices.
- Enhanced project delivery times by streamlining communication channels between development and operations teams.
- Streamlined project initiation processes, enabling quicker transition from planning to execution.
- Improved stakeholder satisfaction with detailed project updates and proactive issue resolution.
- Reduced project costs, negotiating contracts with suppliers and optimizing resource allocation.
- Facilitated smoother project transitions, ensuring thorough documentation and effective handovers.
- Enhanced project visibility, implementing dashboard and reporting tools for real-time progress monitoring.
- Promoted innovation within project teams, encouraging exploration of new tools and methodologies to enhance project outcomes.
- Completed projects within tight deadlines, coordinating team efforts and prioritizing tasks effectively.
- Achieved significant improvements in project quality by establishing rigorous quality control processes.
- Managed projects from procurement to commission.
- Optimized project schedules, identifying critical path tasks and reallocating resources to maintain momentum.
- Improved client relationships, consistently meeting or exceeding project expectations and maintaining open lines of communication.
- Ensured projects aligned with strategic objectives, working closely with senior management to refine project goals.
- Achieved high levels of team engagement and morale by promoting collaborative and inclusive work environment.
- Developed comprehensive risk management plans, minimizing project delays and unexpected challenges.
- Oversaw implementation of new project management software, facilitating more efficient workflow and better project tracking.
- Fostered culture of continuous improvement, conducting post-project reviews to identify lessons learned and best practices.
- Led cross-functional teams to successful project completions, improving team cohesion and productivity with effective leadership strategies.
- Streamlined procurement process for project materials, reducing wait times and avoiding potential delays.
- Enhanced team performance with targeted training programs, addressing skill gaps and promoting professional development.
- Monitored project progress, identified risks and took corrective action as needed.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Developed and implemented project plans and budgets to ensure successful execution.
- Analyzed project performance data to identify areas of improvement.
- Reported regularly to managers on project budget, progress, and technical problems.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Maintained open communication by presenting regular updates on project status to customers.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Facilitated workshops to collect project requirements and user feedback.
Investment Analyst
GOLDEN GULF INTERNATIONAL
02.2018 - 03.2020
- Continuously refined analytical methodologies to ensure the highest quality of output while keeping abreast of industry best practices.
- Identified potential merger and acquisition targets through detailed industry mapping exercises, leading to successful transactions.
- Conducted detailed investment analysis, calculations and reports.
- Optimized fund performance with a keen focus on cost control measures and expense management initiatives.
- Supported clients during challenging market conditions by offering sound advice backed up by rigorous due diligence processes.
- Collaborated with cross-functional teams to identify new opportunities and optimize asset allocation strategies.
- Streamlined internal processes, resulting in improved efficiency for the investment team.
- Guided clients through complex financial scenarios using clear explanations and actionable guidance, increasing their confidence in our services.
- Met with clients to generate new business and negotiate contracts.
- Contacted and lined up fellow investors to enable successful IPOs.
- Researched macroeconomic, industry and company-specific data to inform investment decisions.
- Conducted due diligence on potential investments and presented findings to investors.
- Tracked prices, yields and other trends to correctly interpret impacts on investment programs.
- Orchestrated client-centered financial packages factoring in current market trends.
- Coordinated with financial advisors to develop long-term investment strategies.
- Enhanced portfolio performance by conducting thorough investment research and analysis.
- Boosted investment returns by identifying undervalued assets through rigorous valuation analyses.
- Assisted in maintaining strong relationships with key stakeholders such as brokers, fund managers, and custodians to facilitate smooth operations while minimizing counterparty risks.
- Improved information flow within the team by implementing an effective communication strategy for sharing market insights and updates.
- Participated actively in client meetings by presenting insightful findings that informed strategic decision-making processes.
- Reduced risk exposure through diligent monitoring of market trends and economic indicators.
- Contributed to the development of innovative investment products catering to evolving client needs.
- Increased client satisfaction by providing tailored investment advice and strategies.
- Presented oral and written reports on general economic trends, individual corporations and entire industries.
- Developed trading strategies to maximize returns on investments.
- Assisted companies with choosing and timing investments for optimal results.
- Created financial strategies to optimize portfolio performance and reduce risk.
- Improved emergency resolution processes to save time.
- Generated comprehensive reports on portfolio performance and risk assessment.
- Evaluated performance of existing investments and adjusted accordingly.
- Monitored market trends and news to identify emerging opportunities.
- Helped clients make optimal decisions on amounts and timing of capitalization.
- Reviewed and analyzed project spending throughout project life cycle.
- Developed financial models to assess potential investments and identify potential risks.
- Developed financial projections and forecasts to guide investment decisions.
- Participated in client meetings to discuss financial analysis and investment strategies.
- Assisted in preparation of presentations, data tables and other documents for investor meetings.
- Created and maintained precise and accurate models, charts and reports.
- Raised money to complete business development projects such as mergers and company purchases.
- Generated status reports, brief books and IPO pitches.
- Researched companies and prepared presentations for management and prospective buyers.
- Established key procedures for teams preparing documentation, models, and presentations.
- Met and collaborated with existing and prospective clients to ascertain financial goals and provide recommendations on investment solutions.
- Contacted potential clients to pursue sales and gather funds.
- Gathered data and built financial models around key metrics.
- Conducted regular portfolio reviews, ensuring optimal alignment with clients'' financial goals and risk tolerance levels.
- Developed comprehensive financial models to support investment decisions for diverse clientele.
- Provided timely recommendations on buy, hold, or sell actions based on extensive company evaluations and industry research.
- Mentored junior analysts, enhancing their skill sets and contributing to overall team success.
- Played a pivotal role in the team''s successful navigation of volatile market conditions by maintaining a disciplined, data-driven approach to investment analysis.
Call Center Agent
DELIGHT DESIGN
03.2021 - 08.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained accurate records of customer interactions, documenting details for future reference and quality assurance purposes.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
- Boosted client retention rates by providing exceptional customer service and building rapport with callers.
- Adapted communication style to meet diverse customer needs, creating positive experiences for all callers.
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Addressed customer account discrepancies and concerns.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
- Utilized CRM software to track customer interactions, ensuring timely follow-up on outstanding issues.
- Exceeded daily call center metrics, consistently maintaining a high level of productivity and customer satisfaction.
- Provided support for escalated calls, acting as a liaison between the customer and upper management when necessary.
- Collaborated with team members to share best practices, resulting in improved overall department performance.
- Balanced competing priorities under pressure without compromising the quality of service provided.
- Developed expert knowledge of company products and services to provide accurate information to customers.
- Reduced average handle time with thorough product knowledge and quick problem-solving capabilities.
- Offered technical assistance for customers experiencing difficulties with online processes or software applications related to company products or services.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered prompt service to prioritize customer needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promptly responded to inquiries and requests from prospective customers.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Investigated and resolved customer inquiries and complaints quickly.
- Increased efficiency and team productivity by promoting operational best practices.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Managed timely and effective replacement of damaged or missing products.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Maintained up-to-date knowledge of product and service changes.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Trained staff on operating procedures and company services.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Sought ways to improve processes and services provided.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Trained new personnel regarding company operations, policies and services.
- Implemented and developed customer service training processes.
- Cross-trained and backed up other customer service managers.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Investigated and resolved accounting, service and delivery concerns.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Created and maintained detailed database to develop promotional sales.
- Cross-trained and provided backup support for organizational leadership.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Identified and resolved discrepancies and errors in customer accounts.
Education
Bachelor of Economics - Economics
University of Nairobi
09.2021
KCSE -
Cardinal Otunga High School, Mosocho
11.2013
KCPE -
Catholic Parochial School
11.2009
Skills
Accuracy and attention to detail
Good presentation skills
Knowledge of confidentiality procedures
Problem solving
High work ethic and professional
Interests
General reading, Drawing, Sports, Road trip adventures
Timeline
Call Center Agent
DELIGHT DESIGN
03.2021 - 08.2022
Project Manager
TEETY & ASSOCIATES
05.2019 - 12.2024
Investment Analyst
GOLDEN GULF INTERNATIONAL
02.2018 - 03.2020
Bachelor of Economics - Economics
University of Nairobi
KCSE -
Cardinal Otunga High School, Mosocho
KCPE -
Catholic Parochial School