English
BRAISON AMIANI AGESA
Eldoret
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance with successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
9
9
years of professional experience
13
13
years of post-secondary education
4
4
Certifications
Work History
Audit Intern
WORLD BANK
2016.01 - 2016.03
- Conducting census in court of backlog of cases
- Analyzing pending cases
- Feeding cases into court systems
- Assisting members of public in the magistrate’s criminal and civil registry.
Financial Sales Advisor
Britam Insurance
1 2017 - 2017.08
- Contacting clients and setting up meetings, either within an office environment or in client's homes or business premises
- Asssisting clients to make informed decisions
- Conducting in-depth reviews of client, financial circumstances, current provisions & future aims
- Keeping up to date with financial and legislations.
Sales Associate
Multichoice Kenya Limited
2018.01 - 2019.01
- Worked as a sales associate based Northrift Region tasked with the following activities;
- Distribution and availability of Multichoice product i.e Gotv &Dstv in the market
- Merchandising and visibility
- Activation of sales
- Organizing sales promotions and market activations of Dstv&Gotv
- Direct selling of Multichoice Products
- Training of DSAs(Direct sales Association)
- Updating clients on Multichoice New Products and services on Gotv and Dstv.
Trade Development Representative
Multichoice Kenya Limited
2019.01 - 2021.06
- Was employed as a TDR based in NorthRift Region tasked with the following KPIs;
- Merchandising and visibility
- Recruitment of new partners
- Mapping of new partners in the system & DOSA forms
- Recruiting of sales force
- Ensure frequent training of the sales force
- Drive productivity of both dealers and the sales force
- Implementation of PICOS.(Picture of success) in the trade
- Organizing sales promotions and MITs
- Channel expansion
Trade Development Representative
Marketforce 360 Technologies
2021.08 - 2021.10
- Developed and maintained courteous and effective working relationships of merchants.
- Onboarding of new Merchants to the company.
- Order generation of the FMCG products.
- Growing marketshare of the business. Through new merchant onboarding.
- Expansion through opening of new markets.
- Drive app adoption to the merchants in my tasked region.
- To meet assigned sales targets and other deliverables assigned by my line manager.
Fulfillment and Collection Manager
Marketforce 360 Technologies
2021.10 - 2022.02
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
- Tactically planning, assigning, and optimizing deliveries across assigned routes in strict adherence to the department’s standard operating procedures.
- Managing the onboarding, contracting, training and performance of fulfillment agents by designing value propositions for the team, while coaching the team to ensure effective performance management
- Ensure 100% collections as per loaded value, minimize and track cancellation rates, manage daily reconciliation against loaded value and returns
- Effectively monitor real-time delivery rates and ensure full routes completion as per daily loading plans to hit expected fulfillment rates
- Support on ground training by planning 1 day/week field presence ensuring fulfilment agents understand the value of quality customer service in delivery of customer promise through on ground coaching and constant training sessions
- Ensure daily check-ins and weekly meetings with your team to review performance and establish areas of improvement and team skills interventions and making sure your team is informed around changes in pricing, catalogues, marketing plans
- Creation of a fulfilment agents’ pipeline to match expansion plans.
- Knowledge and monitoring of fulfilment levels in your assigned routes by having an overview understanding of client needs and their order volumes
- Manage the collection process by ensuring that payments are made as per the policy.
- Preparation of daily, weekly & monthly reports as guided by the HOD
- Logistics planning and route management i.e licensing, supporting efficient deliveries.
- ● Strategic planning of route combinations and permutations to ensure full route optimization.
- Communication from leadership and cascading company initiatives to the field teams.
- People management such as scheduling of delivery trucks, Assigning of Fulfilment Agents, their leave days, and off days to ensure smooth operations.
- Fulfilment support like handling challenges arising in the execution of the Fulfilment Agents roles.
Regional Fulfilment Manager
MarketForce 360 Technologies
2022.02 - 2022.12
- Paid attention to detail while completing assignments.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Volunteered at organizations project, leading providing assistance with day-to-day operations.
- Monitor operations of the FCOs, DML team, and FAs.
● Monitor and ensure 100% collections are done on a daily basis and real time flagging of any variances for
tracking and tallying in collaboration with the finance department.
● Ensure 100% Fulfillment and route completion in all the zones in the allocated region.
● Do regional route checkups, planning and ensure proper fleet optimization and utilization.
● Monitor Daily fulfillments processes from order processing, delivering, and collections.
● Generate monthly payroll for FCOs/FAs and weekly ROTA for the FAs.
● Perform assessment on the processes and procedures to ensure adherence of SOP in the fulfillment function
and identifying fulfillment blockers and their mitigations.
● Confirmation and tallying of reported figures by the route managers on Ordered goods, collections and the
delivered goods in collaboration with the Audit team.
● Creating a clear regional dashboard that trucks Fulfillment, collections and logistics and linking it to the
National supply chain Dashboard.
● Help in monitoring warehouse processes and ensure collaboration among the business people and functions
in the region.
● Conduct weekly meetings with the FCOs and align on what worked, what did not work and deliberate on
mitigations plans and areas of support.
● Frequently Conduct Refresher training to the FCOs, DML team and FAs on the business processes and
initiatives.
● Develop and conduct new business initiatives in the region that aligns together with company operations for
the purpose of the business to realize its ROI.
● Follow and coordinate necessary regional aspects and needs of the business e g, licenses
● Perform any other duty as may be directed by the direct manager.
Regional Commercial Manager
MarketForce360 Technologies
1 2023 - 4 2023
- Conducted market research and analysis to create detailed business plans on commercial opportunities, business development and expansion.
- Used key metrics and prepared reports for senior management to monitor performance of commercial activities.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Managed and analyzed budgets, P&L, balance sheets and sales reports.
- Built relationships with clients to establish new contracts.
- Negotiated contracts and product prices by collaborating with vendors and developers.
- Developed P and L strategic plans to encourage business growth, increasing profits %.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Territory Sales Manager-Mombasa
POA! Internet
2023.09 - 2024.06
- Analyzed sales data to identify opportunities for improvement and implemented targeted action plans accordingly.
- Monitored competitor activities within the territory, adjusting sales strategies as needed to maintain a competitive edge.
- Targeted prospects in other territories through careful research of competitor product services and trends.
- Managed sales leads pipeline effectively by prioritizing high-potential prospects while keeping track of potential opportunities at various stages of development.
- Successfully established and penetrated the Mombasa market for internet products, achieving significant market share and driving business growth.
- Aided in the recruitment and expansion of three new territories across the Coast region, enhancing the company's regional presence and sales capacity.
- Spearheaded innovative sales initiatives that resulted in a 130% achievement of sales targets, consistently exceeding expectations, and contributing to overall business success.
- Achieved established KPI for company and individual performance through teamwork and focus on customers.
- Set ambitious yet achievable sales targets for my territory team; provided motivation through ongoing coaching and guidance towards goal attainment.
- Introduced new sales techniques and methods, resulting in increased efficiency and productivity among team members.
Territory Sales Manager-Eldoret
POA! Internet
2024.07 - Current
- Played a key role in successfully penetrating the Eldoret market, expanding the company’s footprint and driving internet product sales in the region.
- Developed and implemented a clear performance management system for sales reps, ensuring consistent productivity achievement and accountability across the team.
- Leveraged market knowledge & capitalized on emerging opportunities that maintained a consistent growth rate at 30% higher.
- Carefully analyzed data to determine most effective sales strategies.
- Provided exceptional support to existing customers, leading to increased repeat business and referrals.
- Researched competitor activity and used findings to develop sales growth strategies within the territory.
- Achieved established KPI for company and individual performance through proper team management.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Managed sales pipeline effectively by prioritizing high-potential prospects while keeping track of potential opportunities at various stages of development.
- Monitored competitor activities within the territory, adjusting sales strategies as needed to maintain a competitive edge.
Education
Criminology And Security Study - Criminology & Security Study
Kisii University
2015.01 - 2017.08
Kenyan Certificate of Secondary Education -
Friends School Kaimosi Boys
2010.01 - 2013.11
Kenya Certificate of Primary Education -
Racecourse Primary School
2009.12 - 2009.12
Primary Education
St. Grace Academy School
2003.01 - 2009.12
Skills
Strong phone and email etiquette.
Excellent professional communication skills including written and oral.
Problem analysis and solving.
Extensive products knowledge and the ability to explain complicated concepts clearly.
Demonstrated persuasive and negotiation skills.
Operations oriented
Cost reduction strategies
Supply Chain Management
Work flow planning
Sales expertise
Certification
Computer Literate
Accomplishments
- Promoted to Fulfillment ,collections officer after 2 months with the company.
- Reduced logistics cost to 2% by streamlining regional operations and ensuring fleet utilization.
- Earned the award " best employee of the quarter" in driving responsibility and accountability by voluntarily pioneering in most of the business operation projects.
- Promoted to Regional Commercial Manager after 1 year with the company.
- Played a key role in successfully penetrating Mombasa and Eldoret market, expanding the company’s footprint and driving internet product sales in the regions.
Affiliations
- Project Management Institute
Languages
Upper intermediate
B2
Swahili
Intermediate
B1
Additional Information
Referees.
Fred Ngolo
Head of Sales & Marketing
POA! Internet Ltd Company
fredtooty@gmail.com
+254716518186
Diana Chepkemboi
chepkemboi@gmail.com
Reagional Sales Manager
Gilanis Distributors Limited.
+254712425244
Eliab Mathenge
Human Resource Manager
ACAPS International.
mathengeeliab@gmail.com
+254715081252
Timeline
Territory Sales Manager-Eldoret
POA! Internet
2024.07 - Current
Territory Sales Manager-Mombasa
POA! Internet
2023.09 - 2024.06
Regional Fulfilment Manager
MarketForce 360 Technologies
2022.02 - 2022.12
Fulfillment and Collection Manager
Marketforce 360 Technologies
2021.10 - 2022.02
Trade Development Representative
Marketforce 360 Technologies
2021.08 - 2021.10
Trade Development Representative
Multichoice Kenya Limited
2019.01 - 2021.06
Sales Associate
Multichoice Kenya Limited
2018.01 - 2019.01
Audit Intern
WORLD BANK
2016.01 - 2016.03
Criminology And Security Study - Criminology & Security Study
Kisii University
2015.01 - 2017.08
Kenyan Certificate of Secondary Education -
Friends School Kaimosi Boys
2010.01 - 2013.11
Kenya Certificate of Primary Education -
Racecourse Primary School
2009.12 - 2009.12
Primary Education
St. Grace Academy School
2003.01 - 2009.12
Financial Sales Advisor
Britam Insurance
1 2017 - 2017.08
Regional Commercial Manager
MarketForce360 Technologies
1 2023 - 4 2023
Computer Literate
Driving school. Class C1
Certificate in Kenyan Red Cross (First Aid)
ST.JOHN AMBULANCE.
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