Boytone Odhiambo
Waiter's Assistant
Nairobi
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work History
Assistant Waiter
MSC Cruises
Miami, Florida
11.2023 - Current
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Communicated with kitchen staff to enable accurate food preparation.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Greeted customers and provided menus upon arrival to dining room.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Arranged tables and chairs for special occasions and events.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Monitored dining room inventory and replenished as necessary.
- Assisted wait staff with timely food delivery and guest requests.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Assisted with bussing tables and cleaning up spills.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Established rapport with customers by providing friendly and attentive service.
- Supported needs of one- person wait staff who attended to specific needs of countless customers daily for non specialty restaurant with social relevancy and intentionality.
Branch Supervisor
Java House Africa
Westland , Nairobi Province
08.2017 - 10.2023
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Collaborated with other supervisors to coordinate activities of individual team members and departments.
- Maintained scheduling for main branch to keep shifts appropriately staffed.
- Conducted regular performance evaluations, identifying areas for growth and creating targeted action plans for improvement.
- Handled escalated customer complaints professionally while working towards swift resolutions that maintained client satisfaction levels.
- Organized staff training sessions to enhance skills and maintain compliance with industry regulations.
- Analyzed financial data to optimize budget allocation and achieve cost-saving measures.
- Assisted front-line staff with handling difficulties, resolving problems and managing large transactions.
- Assigned job roles and oversaw performance.
- Led team meetings to share updates, discuss performance metrics, and set goals for improvement.
- Ensured accurate record-keeping by conducting thorough audits of branch financials and reporting discrepancies in a timely manner.
- Completed bi-monthly payroll for 29 employees.
Education
STCW - Safety Of Life At Sea
Bandari Maritime Academy
Mombasa, Mombasa District, Kenya 02.2023 - Current
Skills
Customer service focus
Food safety understanding
Table setting expertise
Order Accuracy
Wine pairing knowledge
Efficient food delivery
Reliability and punctuality
Professional Appearance
Menu presentation
Order Management
Service prioritization
Upselling techniques
Food and beverage pairings
Wine service
Languages
English
Native language
German
Elementary
A2
Spanish
Elementary
A2
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Contract WorkFull TimeImportant To Me
Career advancementCompany CulturePersonal development programsQuote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Assistant Waiter
MSC Cruises
11.2023 - Current
STCW - Safety Of Life At Sea
Bandari Maritime Academy
02.2023 - Current
Branch Supervisor
Java House Africa
08.2017 - 10.2023