Bostine Otieno Ogutu
Logistician
Nairobi
Summary
Results-driven Import/Export/Warehouse Coordinator with over a decade of experience in freight
logistics, customs operations, and team leadership across diverse sectors. Expertise in
coordinating air import/export activities, ensuring compliance with international shipping
regulations, and optimizing warehouse and dispatch operations. Proven ability to manage
complex supply chain processes while maintaining regulatory standards, driving efficiency, and
fostering strong client and vendor relationships. Recognized for exceptional performance and
dedication to delivering cost-effective, high-quality services that meet and exceed client
expectations.
Overview
13
13
years of professional experience
Work History
Cargo Operations and Reservations Coordinator / Inside Sales
HAE Group Ltd
02.2024 - Current
- Coordinated all air import/export freight activities, including quotations, bookings, documentation, shipment tracking, billing, and delivery arrangements, ensuring smooth operations
- Issued bills and invoices to clients and agents while maintaining accurate and up-to-date documentation and records
- Communicated daily with airlines, vendors, truckers, customers, warehouse staff, sales representatives, and overseas offices to ensure seamless logistics coordination
- Ensured compliance with customs, IATA, and Transport regulations, including handling dangerous or controlled goods with proper permits and licenses
- Verified cargo weights and dimensions, ensuring accurate documentation for all inbound and outbound shipments
- Issued IATA & CASS reports as required and assisted with maintaining regulatory standards
- Advised clients on delivery terms, payment options, air insurance, services, and transport alternatives, improving client satisfaction
Hub Operations/Warehouse Supervisor
G4S Kenya Ltd - UPS ASC
01.2023 - 01.2024
- Supported staffing plans and ensured efficient presort operations, meeting productivity goals and maintaining adherence to USPS requirements
- Supervised package sorting and mail processing operations, ensuring accurate and timely handling in accordance with established procedures and customer expectations
- Collaborated with feeder and dispatch operations to manage loads for large accounts, ensuring compliance with service agreements and customer SLAs
- Trained and developed staff, conducting performance evaluations and resolving performance issues to ensure continuous improvement and operational excellence
- Ensured proper supply management and maintained a clean, organized environment in the Regional Processing Facility for optimal operational efficiency
- Established and maintained positive relationships with customer operational staff, USPS personnel, and vendors to ensure smooth collaboration and service delivery
- Adhered to all safety and regulatory requirements, actively identifying and reporting hazards to ensure a secure working environment
Import/Export Supervisor
Freight In Time Ltd - UPS ASC
01.2019 - 12.2023
- Coordinated daily inbound and outbound shipment operations, ensuring accurate data entry into the mainframe system for real-time global shipment tracking
- Supervised the unloading and sorting of packages, categorizing shipments for primary sort, secondary sort, and pre-driver load, ensuring proper methodology and efficiency
- Monitored inbound volume retrievals and ensured on-time dispatch of delivery volumes while overseeing performance and addressing courier queries
- Managed proof of delivery (POD) information and updated shipment status, including exceptions and discrepancies, ensuring timely resolution of issues
- Ensured compliance with import documentation regulations, providing support to operations and customer service in incident and exception management
- Maintained and updated site profiles, prepared day inbound scanners, and organized office setup for smooth daily operations
- Collaborated with up-country agents to address undelivered packages and resolve shipment issues, improving service quality and delivery accuracy
- Built and maintained strong relationships with key internal and external suppliers, continuously monitoring performance and implementing improvement plans as needed
Import/Export Coordinator
Aramex Kenya Ltd
01.2015 - 12.2019
- Confirmed all shipping details, coordinated with customs agents, and ensured express inbound/outbound quality standards were met, maintaining a 100% compliance rate with customs regulations
- Managed end-to-end shipping logistics for domestic and international shipments, ensuring accurate classification and timely delivery of all packages within two days of arrival
- Successfully handled all customs entries and filings, solved value disputes, and ensured courier shipments undergoing direct assessment were released the same day clients approved taxes
- Verified accuracy of import/export inventories and invoices, resolving discrepancies with brokers, resulting in a 15% reduction in billing errors
- Maintained a robust data management system, tracking shipments, deliveries, and returns, which improved operational efficiency by 20%
- Liaised with clients and shippers to provide manifest preparation, advised on import/export requirements, and addressed any shipment-related issues, enhancing customer satisfaction by 25%
- Processed claims with insurance companies for lost or damaged shipments, achieving a 98% resolution rate on claims
Dispatcher/Data Entry Clerk
Aramex Kenya Ltd
01.2012 - 12.2015
- Successfully performed all necessary customer service functions, addressing inquiries related to pickups and deliveries for both internal and external customers
- Assigned collection requests from the contact center, customer account executives, and AIC employees to appropriate couriers based on route and pickup load, adhering to Aramex's assign and relay standards
- Efficiently dispatched tasks to drivers for collections or deliveries by selecting the courier nearest to the customer's location using online trucking features or map information-search options
- Managed scanners and handheld devices, ensuring ground couriers were properly signed in and that all relayed pickups received final status updates
- Controlled and accurately filed all related paperwork according to record retention procedures, maintaining organized records
- Monitored and updated delivery statuses in real-time, ensuring timely and accurate tracking of shipments
- Coordinated with logistics and operations teams to streamline dispatch processes, improving overall efficiency and service delivery
Education
High School Diploma -
Athena Global Education
Oxford 04.2001 -
High School Diploma -
Trans-Eastern Airlines Aviation College
Nairobi, Nairobi Province, Kenya 04.2001 -
High School Diploma -
Kuoyo Kochia Secondary School
Homa Bay 04.2001 -
Skills
Client & Vendor Relationship Management Performance Evaluation & Staff Training Data Management & CRM Systems Customer Service & Communication Proof of Delivery & Shipment Tracking Regulatory Reporting & Documentation
Timeline
Cargo Operations and Reservations Coordinator / Inside Sales
HAE Group Ltd
02.2024 - Current
Hub Operations/Warehouse Supervisor
G4S Kenya Ltd - UPS ASC
01.2023 - 01.2024
Import/Export Supervisor
Freight In Time Ltd - UPS ASC
01.2019 - 12.2023
Import/Export Coordinator
Aramex Kenya Ltd
01.2015 - 12.2019
Dispatcher/Data Entry Clerk
Aramex Kenya Ltd
01.2012 - 12.2015
High School Diploma -
Athena Global Education
04.2001 -
High School Diploma -
Trans-Eastern Airlines Aviation College
04.2001 -
High School Diploma -
Kuoyo Kochia Secondary School
04.2001 -
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