Bosco Chesiywo

• Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
• Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
• Improved customer satisfaction by ensuring consistent quality of food and service.
• Monitored health and safety standards to maintain a clean, safe working environment.
• Scheduled staff shifts efficiently, considering individual availability and skill sets for optimal workforce distribution.

.Responsible for settling of bills and remitting to the general cashiers and night audit manager.

.Leading restaurant team in providing professional services to clientele.

.Assisting and tackling guest complaints professionally.

.Assisting guests with special needs by working with the guests and chef to serve them as per their needs.

.Scheduling the team as per work demands.

.Leading the team on daily briefing and daily training to bring each individual to per with the menu and wine list.

.Helping out to serve meals as per guests orders

• Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
• Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
• Cultivated warm relationships with regular customers.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.

.During the time achieved an employee of the year award from the company.

.Established menu knowledge and built rapport with guests to achieve record sales.

.Stayed up-to-date with menu so as to answer any questions and help customers select their meals based on individual preferences.

.Collected out payments and accurately dispense change for cash transaction.

.Opened and pour wines to the guests.

.Clear and resetting of tables.

.Had a responsibility of Doing flambé meat dish and desserts as well.

During this period received awards on most recommended server by guests and also an award on reaching record sales in a year.

.Prepared tables with special attention to sanitation and order

.Attended to customers upon entry

.Present menu’s and help customers select food and beverage

.Take and serve orders

.Answer questions or make recommendations

.Collaborate with other restaurant servers,Bar and kitchen team to ensure smooth and effective delivery to clients

.Deal with complaints or problems with a positive attitude

.Issue bills and accept payment

.During this period I was awarded with several employees of the quarter certificate from the company.

.Greet guests and presents menu

.Provide excellent customer services

.Make suggestions based on their preferences

.Take and serve food and drinks orders

.Upsell when appropriate

.Arrange table settings

.Keep tables clean and tidy all the times

.Deliver checks and collect payments

.Greet customer and present menu

.Serving of beverage and food

.Ensuring customer satisfaction

.Collecting payments

.Maintain cleanliness

.Clearing and resetting tables

.Promote promotion

• Monitor operations procedures as guided by senior waiter and supervisor
• Ensure that the place of work is kept clean and always organized
• Have a thorough knowledge and understanding of all food and beverage items offered by the department
• Have a knowledge and understanding to explain and perform upselling all items offered by the department as well as offering alternatives
• Successfully perform opening and closing procedures established
• Handle guests enquiries in a courteous and efficient manner and report to supervisor
• Be knowledgeable to operate existing POS system based on trained responsibility
• Attend and contribute on daily briefing
• Help on banquet and any other area assigned to assist.
• Learning of different alcohol and other beverage offered
• Helped in delivery of beverage and food to table
• Helped on clearance and resetting of tables