Boniface Kioi Mungai

Reporting to: Manager on Duty

• Conducted guided game drives and safari excursions, delivering detailed information on wildlife, birds, plants, and the Maasai Mara ecosystem to enhance guest experience.
• Ensuring the safety and comfort of guests during game drives and other outdoor activities.
• Briefing guests on wildlife safety, park regulations, appropriate behaviour, and responsible tourism practices before and during excursions.
• Planned and coordinated safari activities aligned with guests' interests and schedules to ensure a fulfilling experience.
• Created tailored safari experiences that maximised guest satisfaction and contributed to positive reviews.
• Welcoming guests and providing professional, friendly, and informative service throughout their stay.
• Providing recommendations on suitable activities, attractions, cultural experiences, and places of interest around the Maasai Mara.
• Managed operations at Sand River Masai Mara, ensuring exceptional guest experiences.

• Greet guests arriving at pool and beach areas, delivering personalised service to enhance their experience.
• Assist guests with their requests promptly and professionally, anticipating their needs whenever possible.
• Escort guests to available pool or beach loungers and assist with arranging chairs, umbrellas, tables, and other amenities.
• Maintain the cleanliness and presentation of pool decks, beaches, lounge areas, tables, chairs, and surrounding facilities.
• Maintain fully stocked towel stations and provide clean towels to ensure guest comfort throughout the day.
• Remain alert to potential hazards, accidents, distressed swimmers, or unsafe guest behaviour and report or respond appropriately.
• Assist with emergency procedures and respond to incidents, ensuring guest safety and well-being.
• Sarova Whitesands, Beach Resort & Spa

• Maintain cleanliness and presentation of pool facilities, assisting guests with requests and addressing concerns promptly and professionally.
• Provide CPR and First Aid in case of accidents or medical emergencies.
• Monitor pool chemicals, ensuring safe swimming conditions by reporting irregularities.
• Maintain a friendly and professional attitude at all times Identify and respond quickly to unsafe behavior or emergencies.
• Greet guests arriving at pool areas, creating a welcoming atmosphere.
• Provide clean towels, loungers, and other required amenities.

Reporting to: Manager on Duty

• Escort incoming hotel guests in a courteous and pleasant manner.
• Assist guests with luggage and packages to their room or loading area.
• Deliver messages and runs errands, on and off hotel property.
• Maintain a clean and safe working environment at all times.
• Drive company vehicle in a safe and pleasant manner as needed by
• Hotel guests and staff members.
• Pick up and deliver articles for laundry and valet services.
• Maintain cleanliness of hotel van interior and exterior.
• Conduct myself in a friendly and attentive manner during all guest encounters. Deliver messages and runs errands, on and off hotel property.
• Call taxi for guests as requested.