BONIFACE MWANZA NZOMO
Nairobi,Kenya
Summary
To fully exploit my intellectual skills, academic expertise, work independently, responsibly and accountably so as to deliver high quality services while always aiming at excellence and advancement of my skills.
Overview
12
12
years of professional experience
Work history
Operations Supervisor
Family Bank Ltd, Kitui Branch
Kitui
2021.07 - 2025.09
- Supported Branch manager and Branch Operations manager by ensuring strict adherence to operational policies and procedures, delivering excellent customer service while mitigating operational risks and fraud.
- Monitored branch accounts and tracked channels to identify dormant activity.
- Engaged clients through calls to promote additional products and services.
- Participated in and organised marketing events to boost branch visibility.
- Monitored branch business performance and maintained accurate records to support operational integrity.
- Appraised and addressed customer issues promptly, ensuring timely resolution and enhancing customer satisfaction.
- Monitored daily and weekly KPIs, implementing improvement strategies to maintain on-track status.
- Reviewed and assessed operations performance, developing initiatives for continuous process improvement.
- Scheduled maintenance activities, reducing equipment downtime.
- Facilitated inter-departmental communication for smoother operations.
- Built strong vendor relationships to secure favourable terms and conditions.
- Achieved cost reduction with effective resource management.
Operations Officer
Family Bank Ltd, Machakos Branch
Machakos
2017.01 - 2021.07
- Ensuring proper due diligence and KYC on all customers.
- Preventing frauds by adhering to procedures.
- Identifying referral opportunities and cross-selling of bank products.
- Processing customer requests on accounts.
- Till balancing.
Direct Sales Representative
Family Bank Ltd, Machakos Branch
Machakos
2015.03 - 2016.06
- 1. Delivery of agreed targets.
- 2. Extensively marketing and promoting Family Bank products and services.
- 3. Assisting in organizing promotion events.
- 4. Selling Liabilities and assets.
Intern
Ministry of Industrialization and Enterprise Development, Nairobi
Nairobi
2013.10 - 2013.12
Education
Cisco Certified Networking Associate (CCNA) -
Kenyatta University
2015.02 - 2015.07
Bachelor of Business Information Technology - undefined
Jomo Kenyatta University of Agriculture and Technology
2011.09 - 2014.12
Kenya Certificate of Secondary Education - undefined
Kamanzi Secondary School
2007.01 - 2010.12
Master of Business Administration -
St Paul's University
2026.01 -
Kenya Certificate of Primary Education - undefined
Iie-itune Primary School
1998.01 - 2006.11
Skills
- Management and Leadership
- Result oriented with excellent communication skill
- Computer and software skills
- Marketing and Customer retention
- Analytical and Technical skills
- Attention to detail
- Problem solving
References
- Rodgers, Kangangi, 0727294860, Family Bank Ltd
- Cyrus, Githaiga, CMUGATHI@YAHOO.COM, 0720175654, BARBETT WHOLESALERS LTD
- Joseph, Kilonzo, 0715632841, Daystar University
Interests
Reading, Travelling, Interacting and making new friends, Financial Advising
Timeline
Master of Business Administration -
St Paul's University
2026.01 -
Operations Supervisor
Family Bank Ltd, Kitui Branch
2021.07 - 2025.09
Operations Officer
Family Bank Ltd, Machakos Branch
2017.01 - 2021.07
Direct Sales Representative
Family Bank Ltd, Machakos Branch
2015.03 - 2016.06
Cisco Certified Networking Associate (CCNA) -
Kenyatta University
2015.02 - 2015.07
Intern
Ministry of Industrialization and Enterprise Development, Nairobi
2013.10 - 2013.12
Bachelor of Business Information Technology - undefined
Jomo Kenyatta University of Agriculture and Technology
2011.09 - 2014.12
Kenya Certificate of Secondary Education - undefined
Kamanzi Secondary School
2007.01 - 2010.12
Kenya Certificate of Primary Education - undefined
Iie-itune Primary School
1998.01 - 2006.11