BONIFACE MUMO
CREDIT MANAGER
Nairobi,Kenya
Summary
Innovative Relationship Manager focused on developing strategic business opportunities by delivering exemplary service to each client's individual needs. Respected professional with exceptional knowledge regarding risk management. Driven Relationship Manager focused on deepening client relationships by providing superior service and support. Outgoing and ambitious professional with 12 years' experience in banking
Overview
14
14
years of professional experience
Work History
Relationship Manager Credit
02.2023 - Current
- Credit Risk Management - Time Split: 60-70% Outputs:
- Ensure the highest standard of credit quality through the structure, sanctioning, monitoring and control of credit applications
- Maintenance of these standards both personally and as part of the Wholesale
- Credit Team
- Sole lending discretion, linked and set depending on personal experience/accreditation
- Exercise judgement and discretion in the evaluation and approval/decline of higher risk classification credit proposals
- Provide feeds into business and credit policy development, where appropriate
- Provide feeds into credit process development, where appropriate
- Implementation and ongoing delivery of business and credit policies and processes
- Responsibility for personal adherence to governance, compliance and lending portfolio controls
- Ensuring own conformance to policy and procedures within the Wholesale Credit Function, including proactive management of agreed responsibilities for Data Integrity
- Maintain interactive relationship with other risk functions and Conformance Team
- Advise on risk reward and challenge pricing where appropriate
- Accountability: Business Risk
- Chair the Branch credit committees and ensure sound decisions
- Partnership - Time Split: 20-30% Outputs:
- Deliver service in line with agreed business needs
- Work in partnership with colleagues and proactively anticipate, respond to and seek to exceed the expectations of customers
- Work with colleagues, providing post application-based coaching and discussion, where appropriate to ensure effective development and delivery of bespoke Risk solutions for customers
- Proactively contribute to embedding agreed change management initiatives in support of process and quality improvements, cost reductions and development of people
- Contribute towards the Team operating within cost budgets making recommendations for ‘working smarter’
- Accountability:
- Staff Management - Time Split: 10-20% Outputs:
- Support the Team Leaders in delivering effective performance development for individuals within the team
- Drive proactive application of the Bank Behaviors both personally and throughout the team and coach and support colleagues within the Team
- Motivate the team members for maximum performance
Ass. Relationship Manager Business Banking
Equity Bank Limited
01.2015 - 02.2023
- Exceeds sales objectives of assigned territories by promoting and selling the bank’s products and services through professional sales techniques, product service, and long-term customer relationships
- Contact Business owners assisting them with merchant services and insurance coverage solutions
- Achieved over 80% of production targets
- Increased Equity Bank Branding by 80% through participation in community events, professional organizations, and Chamber of Commerce functions
- Manages a portfolio of over 100 clients and maintained a retention rate of 95% as a result of increased one- on-one relationship building
- Supervise and coach branch personnel on sales techniques, service excellence, compliance guidelines, and new product offerings while creating a cohesive and enthusiastic environment
- Professionally represent the bank by participating in banking events both in the local community and within the bank footprint
- This has generated leads and developed partnerships
- Key deliverable: Portfolio Quality 40%
- Ensuring quality portfolio though constant monitoring of existing loan facilities
- Identifying and resolving potential risk that might lead to default by the client
- Relationship management which enhances relationship between the bank and its client
- Liaising with the clients to come up with long term solutions on distressed accounts
- Generation and presentation of daily/weekly management report on PAR/distressed loans
- Liaising with Debt recovery unit where need be for onward hard recovery
- Portfolio Growth 40%
- Analyzing credit data and financial statements to determine the degree of risk involved in extending credit or lending money
- Evaluating customer records and recommend payment plans based on earnings, savings data, payment history, and purchase activity and making follow-ups to ensure the loans are prepaid fully
- Identify potential borrowers from credit data base and approaching them with the view of enhancing portfolio growth
- Conferring with credit association and other business representatives to follow up on client’s loan files
- Close monitoring of every stage of process of loan facility to ensure adherence with set TAT
- Completing loan applications, including credit analyses and summaries of loan requests, and submit to loan committees for approval
- Generating financial ratios, using computer programs, to evaluate customers' financial status
- Deposit mobilization, Digitization, Customer satisfaction, compliance & audit
- Opening of new accounts, marketing new products and recruiting new customers into the bank
- Deposits mobilization
- Onboarding clients into digital platforms
- Ensuring customers’ expectations are exceeded
- Adhere to SLA
- Ensuring that compliance objectives are met which includes audit and regulatory inspection outcome as per annually target
- Maintaining an adequate risk control environment
- Ensuring that all activities are carried out within the laid down guidelines.
Relationship Officer
Lending, Equity Bank Ltd
01.2013 - 12.2015
- Simplified form used to satisfy the Bank's compliance requirements for new and existing accounts
- Exhibited strong portfolio management skills resulting in good credit quality loan portfolio
- Developed new credit and non-credit relationships targeting companies within my territory of operation
- Cross sold the Bank's products and services, which included cash management, trade finance, and foreign exchange instruments
- Assisted and actively participated in the structuring and underwriting of new credit transactions
- Conducted a regular review of the customer base to ensure that all accounts were fully compliant with
- Equity Bank policies and documentation requirements
Relationship Officer
Equity Bank Ltd
01.2012 - 12.2012
- Customer service scores improved resulting in the branch being number one in the region
- Credit card sales increased resulting in the branch being in the top 10% of the region
- Acquired 115 new accounts against a target of 96
- Got the highest performance rating of “Exceeds Expectation" for the period between January-December
- Promoted to Relationship Officer; Micro Lending with one year owing to excellence in delivering the best client service.
Teller
Equity Bank Ltd
11.2009 - 12.2010
- Met all reconciliation deadlines between the years 2009 and 2010
- Exceeded annual goals by aggressively selling the company’s new products and services to counter clients
- Balanced cash drawers for 3 cash counters within the provided deadline of 2 hours
- Implemented a series of security procedures by introducing dual-control functions, which were deemed effective in unearthing bank frauds
- Brought onboard 3 corporate clients, which increased the bank’s annual revenue by 25%
Customer Service Officer; Enquiry Desk
Equity Bank Ltd
01.2011 - 12.2011
- Demonstrated professional etiquette and manners, improving positive feedback and 5-star ratings by
- Resolved an average of 50 account inquiries per day
- Consistently met performance milestones in speed, accuracy, and volume
- Frequently set up staff training materials, therefore, grew the effectiveness of the customer service department by 20%
- Promoted to Relationship Officer; Account Opening with one year owing to excellence in delivering the best client service.
Education
MBA - Finance
Jomo Kenyatta University of Agriculture and Technology
Certificate in Agriculture Finance - undefined
CPA Foundation level (Section 1 & 2) - undefined
Kenya School of Monetary Studies (KSMS)
Bachelor’s Degree - Commerce (Finance
Nairobi Aviation College
Certificate in Information Technology - undefined
Jomo Kenyatta University of Agriculture and Technology
Skills
Customer Service SupportQuality Assurance ManagementBusiness OperationsSales & Marketing skillsEffective Communication(spoken and written)Project ManagementInternal ControlTax Audit & ReturnTeam PlayerResult-orientedAutomated ProcessingRisk Management & ComplianceTime ManagementFinancial Planning & AnalysisFinancial Accounting
Business relationship cultivation
New business generation
Loans
Business relationship cultivation
Customer portfolio management
Relationship building and management
Data Analytics
Client Relationships
Strategic selling
Timeline
Relationship Manager Credit
02.2023 - Current
Ass. Relationship Manager Business Banking
Equity Bank Limited
01.2015 - 02.2023
Relationship Officer
Lending, Equity Bank Ltd
01.2013 - 12.2015
Relationship Officer
Equity Bank Ltd
01.2012 - 12.2012
Customer Service Officer; Enquiry Desk
Equity Bank Ltd
01.2011 - 12.2011
Teller
Equity Bank Ltd
11.2009 - 12.2010
MBA - Finance
Jomo Kenyatta University of Agriculture and Technology
Certificate in Agriculture Finance - undefined
CPA Foundation level (Section 1 & 2) - undefined
Kenya School of Monetary Studies (KSMS)
Bachelor’s Degree - Commerce (Finance
Nairobi Aviation College
Certificate in Information Technology - undefined
Jomo Kenyatta University of Agriculture and Technology