Boniface Mbote
Gas Station Manager
Nairobi,Kenya
Summary
To use my qualifications and experience to support the organization realize its objectives as well as gain important practical experience, skills and knowledge as I work towards realizing my potential and enhance my career development. PERSONAL PROFILE A disciplined, honest, self-motivated, goal oriented, highly credible and focused individual.
Overview
13
13
years of professional experience
13
13
years of post-secondary education
13
13
Certifications
Work History
Professional Taxi Driver
Self Employed Services
Nairobi, Kenya
08.2019 - Current
- Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
- Upheld high standards of cleanliness, sanitation, and service.
- Arrived on time to customer appointments.
- Waited for passengers at designated high-volume locations such as airports and popular nightlife spots.
- Transported high-value clients with professionalism and discretion.
- Drove safely and obeyed traffic laws to avoid accidents and injuries.
- Communicated with passengers to answer questions about areas and services and provide comfortable traveling experiences.
- Maintained log of daily trips to keep accurate records of fares and destinations.
- Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.
- Used GPS and maps to navigate and find best route to destinations to deliver passengers on time.
- Checked oil, fuel and other fluid levels to keep vehicles in good working condition and avoid breakdowns.
- Communicated frequently with dispatch to obtain new pickup information and share delays or other important details.
- Used mobile application to connect with customers, track distances and report locations.
- Followed road rules to protect passengers and prevent accidents.
- Frequented high-volume areas such as airports and bars to pick up spontaneous fares.
- Managed preventive maintenance on vehicle to maintain optimal condition.
Shop Manager
Vivo Energy, Kenya
Nairobi, KENYA
06.2017 - 07.2019
- Managed inventory control, cash control, and store opening and closing procedures.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Mentored team members to enhance professional development and accountability in workplace.
- Monitored and analyzed sales reports to identify opportunities for growth.
- Implemented store policies and procedures to remain compliant with corporate guidelines.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Naivasha View Service Station
12.2016 - 02.2017
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Trained team members in successful strategies to meet operational and sales targets.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Managed inventory control, cash control, and store opening and closing procedures.
Gas Station Manager
Total Kenya
Nairobi, Kenya
05.2015 - 11.2016
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Trained new employees on proper protocols and customer service standards.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Mitigated business risks by working closely with staff members and assessing performance.
Gas Station Supervisor
Total Kenya
Nairobi, Kenya
12.2013 - 05.2015
- Changing shifts
- Reporting sales to head office
- Planning orders
- Banking
- Allocating duties
- Planning Shifts
- Recording Sales
- Monthly stock taking
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Devised processes to boost long-term business success and increase profit levels.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Analyzed and reported on key performance metrics to senior management.
- Monitored front areas so that questions could be promptly addressed.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Customer Attendant
Total Service Station
Nairobi, Kenya
06.2011 - 11.2013
- Offering top Service
- Cleaning pumps, lubricants and sanitary facilities.
- Dispensing fuel to clients vehicles.
- Collecting payments.
- Selling lubricants to customers for top up and engine oil change.
Education
Certificate in water Engineering - undefined
Kenya Water Institute
Kenya Certificate of Secondary Education - undefined
Nyamangara Secondary School
01.2005 - 04.2008
Kenya Certificate of Primary Education - undefined
Mukurwe Primary School
01.1995 - 04.2004
Skills
PROFICIENCYwindows, word, excel, access, PowerPoint, internet emails, ms publisherundefined
Certification
PERSONAL ACHIEVEMENTS
Timeline
Professional Taxi Driver
Self Employed Services
08.2019 - Current
Shop Manager
Vivo Energy, Kenya
06.2017 - 07.2019
Naivasha View Service Station
12.2016 - 02.2017
Gas Station Manager
Total Kenya
05.2015 - 11.2016
Gas Station Supervisor
Total Kenya
12.2013 - 05.2015
Customer Attendant
Total Service Station
06.2011 - 11.2013
Kenya Certificate of Secondary Education - undefined
Nyamangara Secondary School
01.2005 - 04.2008
Kenya Certificate of Primary Education - undefined
Mukurwe Primary School
01.1995 - 04.2004
Certificate in water Engineering - undefined
Kenya Water Institute
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