BONIFACE CHARLES MUTUKU KINAKO
MACHAKOS
Summary
Dedicated laundry manager and housekeeping professional with a proven track record of overseeing operations from start to finish. Exceptional organizational skills, strong interpersonal abilities, and a commitment to top-notch customer service. Thrives in high-pressure environments, consistently solving problems with enthusiasm and unwavering integrity. Demonstrates a strong work ethic and commitment to excellence in all tasks undertaken, showcasing a deep passion for housekeeping and laundry operations.
Overview
14
14
years of professional experience
Work History
SENIOR LAUNDRY SUPERVISOR
5 STAR PRIDEINN PARADISE HOTELS CAMPS AND RESORTS
10.2024 - Current
- Facilitated staff development by instructing on standard operating protocols.
- Implement and monitor laundry processes to maximise productivity and minimise waste
- Control the usage of laundry detergents and ensure no wastage or over dosage.
- Keeping an updated inventory of laundry detergents and sewing kits.
- Tracking maintenance and repairs on laundering equipment.
- Ensuring that the facility remains clean at all times.
- Anticipating and responding to customers' queries, concerns, and complaints.
- Generated detailed reports for management regarding productivity and operations.
- Ensured timely and careful management of guest laundry.
- Organized employee shifts according to daily business demands.
LAUNDRY SUPERVISOR
4 STAR HOTEL DIANI SEA RESORT
09.2022 - 09.2024
- Managing inventory, ordering supplies and maintaining the laundry equipment’s to ensure optimal functionality
- Give training and mentoring staff to develop a high performing team and provide leadership, guidance and ongoing training
- Supervise and evaluate the work of laundry, linen, and sewing room employees, including recommending personal actions like disciplinary procedures, performance reviews and leave requests.
- Monitoring the cleanliness and the condition of the laundered items, and addressing the quality issues promptly.
- Addressing and resolving operational issues or staff conflicts in a timely manner
- Ensure guest laundry procedures are properly followed, well received, well inspected, well recorded and washed properly depending on the material or the care label of the of the garment
- Ensure all the laundry sections have the trained and required manpower to avoid laundry inconveniences of productivity
- Check the quality of detergents that are being supplied to the laundry and address any substandard delivery immediately
- Ensure quality productivity in the laundry and ensure the standard operating procedures are followed to the latter.
LAUNDRY SUPERVISOR
Four Start HOTEL ENGLISH POINT MARINA
01.2020 - 01.2022
- Sorting, washing, drying, pressing, and folding clothing and other textile items.
- Removing stains from items using the appropriate procedures.
- Performing minor sewing duties.
- Tracking which items belong to whom.
- Keeping an updated inventory of laundry detergents and sewing kits.
- Tracking maintenance and repairs on laundering equipment.
- Ensuring that the facility remains clean at all times.
- Anticipating and responding to customers' queries, concerns, and complaints.
- Keeping sufficient tokens or change for the washing and drying machines.
HEAD HOUSEKEEPER
KILIMANI BREEZE HOTEL
09.2019 - 11.2020
- Coordinated acquisition of supplies for housekeeping and guest toiletries.
- Ensured building entryway glass remained spotless and polished for a professional look.
- Communicated repair needs to maintenance staff.
- Completed schedules, shift reports, and other business documentation.
- Contributed to high occupancy rates by consistently delivering exceptional service that exceeded guest expectations.
- Participated in quality assurance reviews, implementing changes as needed to improve overall service and guest satisfaction.
- Reduced employee turnover rate through skilled recruitment efforts focused on selecting highly motivated individuals passionate about hospitality services.
- Trained new housekeeping staff, ensuring adherence to high standards of cleanliness and professional conduct.
LAUNDRY ATTENDANT
4 STAR THE KYAKA HOTEL
01.2018 - 01.2020
- Company Overview: (MACHAKOS)
- Sorting, washing, drying, pressing, and folding clothing and other textile items.
- Removing stains from items using the appropriate procedures.
- Performing minor sewing duties.
- Tracking which items belong to whom.
- Keeping an updated inventory of laundry detergents and washing loads
- Reporting maintainance issues immediately to the supervisor.
- Ensuring that the facility remains clean at all times.
- Anticipating and responding to customers' queries, concerns, and complaints.
- Attend trainings organised by the laundry supervisor
- Ensure guest laundry is properly handled and delivered on time
- (MACHAKOS)
LAUNDRY ATTENDANT
4 STAR GELIAN HOTEL
01.2015 - 01.2018
- Company Overview: (MACHAKOS)
- Operate washing machines and tumble dryers
- Operate steam iron and steam press for ironing of the guest laundry and staff uniform
- Sort linen according to colour, degree of soilage, brightness, priority and as per the fabric
- Wash linen according to the right programme depending what is being cleaned
- Pretreat stains and inspect items before and after washing
- Identify and report and wear and tear on items
- Fold linen ironed from the calendar and store them nicely to the linen room
- Keep laundry area clean and organised
- Monitor laundry supplies and report to supervisor when stock is low
- Report equipment issue to the supervisor or maintainance team
- (MACHAKOS)
LAUNDRY ATTENDANT
KIKOKO COTTAGE MISSION HOSPITAL
01.2012 - 01.2013
- Collect used uniform, linen and other textiles from various hospital departments
- Pretreat stains and inspect items before and after washing
- Sort laundry by type, fabric and level of contamination
- Operate commercial washing and drying machines according to protocols
- Use proper detergents, disinfectants and washing cycles for hospital grade sanitation
- Ensure proper load sizes before loading to the commercial machines
- Adhere strictly to hospital infection prevention control policies
- Report malfunctioning of the equipment to maintainance or supervisors
- Maintain records of laundry loads, deliveries and supplies used
Education
Laundry and dry-Cleaning Supervision -
KENYA UTALII COLLEGE
04.2025
Train the trainer in the hospitality industry -
KENYA UTALII COLLEGE
05.2023
Diploma in Hospitality Management -
MT. KENYA UNIVERSITY
01.2023
HOUSEKEEPING AND LAUNDRY TECHNIQUES -
KENYA UTALII COLLEGE
03.2017
LAUNDRY AND DRY-CLEANING TECHNIQUES -
KENYA UTALII COLLEGE
04.2016
CERTIFICATE IN SCIENCE LABARATORY TECHNOLOGY -
MACHAKOS UNIVERSITY COLLEGE
01.2014
DRIVING LICENSE CLASS BCE -
Mumbuni Technical Training Institute
01.2014
KENYA CERTIFICATE OF SECONDARY SCHOOL EDUCATION -
BISHOP MUGENDI SECONDARY SCHOOL
01.2011
KENYA CERTIFICATE OF PRIMARY SCHOOL EDUCATION -
THOMEANDU PRIMARY SCHOOL
01.2004
Skills
- Time management
- Communication skills
- Team work
- Customer service
- Attention to details
- Cleanliness
- Laundry Machine operation
- Chemical handling
- Stain removal
- Sorting techniques
- Laundry operations
- Folding techniques
- Ironing techniques
- Housekeeping
- Cleaning techniques
- Staff training and development
- Workload prioritization
- Maintenance coordination
- Ironing clothing
- Cost reduction strategies
- Scheduling staff
Personal Information
Title: SENIOR LAUNDRY SUPERVISOR
Accomplishments
- Introduced tagging tape to be tagging guest laundry to avoid mis matching and getting lost at Prideinn Paradise beach hotel and resorts
- Manage Staff attendance and change staff shifts with ENQUEST system
- Trained and supervised laundry attendants team of more than 20 improving team performance and strictly follow the standard operating procedure
- Implented a new inventory system to minimise linen loss and control discarded linen
- Introduced spot check procedures and stain management protocols that decreased to rewash of linen
- Ensured that all laundry sections are well labelled right from recieving to finishing area.
- Surpassed the laundry given sales target
Hobbies
- Organising and planning, ensure laundry is neat and we'll organised.
- Learn more about detergents and research about different fabrics and how they react with different detergents.
- Develop people by impacting knowledge through training
- Maintenance and repair, ensure machines are in good condition throughout.
- Drying items using tumble dryers
- Ironing using steam iron
Timeline
SENIOR LAUNDRY SUPERVISOR
5 STAR PRIDEINN PARADISE HOTELS CAMPS AND RESORTS
10.2024 - Current
LAUNDRY SUPERVISOR
4 STAR HOTEL DIANI SEA RESORT
09.2022 - 09.2024
LAUNDRY SUPERVISOR
Four Start HOTEL ENGLISH POINT MARINA
01.2020 - 01.2022
HEAD HOUSEKEEPER
KILIMANI BREEZE HOTEL
09.2019 - 11.2020
LAUNDRY ATTENDANT
4 STAR THE KYAKA HOTEL
01.2018 - 01.2020
LAUNDRY ATTENDANT
4 STAR GELIAN HOTEL
01.2015 - 01.2018
LAUNDRY ATTENDANT
KIKOKO COTTAGE MISSION HOSPITAL
01.2012 - 01.2013
Laundry and dry-Cleaning Supervision -
KENYA UTALII COLLEGE
Train the trainer in the hospitality industry -
KENYA UTALII COLLEGE
Diploma in Hospitality Management -
MT. KENYA UNIVERSITY
HOUSEKEEPING AND LAUNDRY TECHNIQUES -
KENYA UTALII COLLEGE
LAUNDRY AND DRY-CLEANING TECHNIQUES -
KENYA UTALII COLLEGE
CERTIFICATE IN SCIENCE LABARATORY TECHNOLOGY -
MACHAKOS UNIVERSITY COLLEGE
DRIVING LICENSE CLASS BCE -
Mumbuni Technical Training Institute
KENYA CERTIFICATE OF SECONDARY SCHOOL EDUCATION -
BISHOP MUGENDI SECONDARY SCHOOL
KENYA CERTIFICATE OF PRIMARY SCHOOL EDUCATION -
THOMEANDU PRIMARY SCHOOL
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