BONFACE KURIA
NAIROBI
Summary
Detail-focused Computer Support Specialist with 6 years employing knowledgeable, research-intensive approach to computer hardware and software problem resolution. Expert at performing complex IT troubleshooting and resolution projects. Thorough monitoring of equipment and application performance to meet organizational performance thresholds. Resourceful tracking of industry technology trends and self-observed issue-resolution activity for standards adoption and IT documentation.
Experienced Delivery Driver offering delivery experience and solid dedication to customer satisfaction. Enhances vehicle longevity and workplace safety with good inspection and maintenance abilities. Apply advanced Spanish skills to enhance service for customers and collaborate effectively with diverse team members.
State-certified Nursing Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support.
Overview
5
5
years of professional experience
1
1
Certification
Work History
DELIVERY DRIVER
Self-Employed
02.2022 - Current
- Operated light trucks to deliver loads as far as 400 miles from home location
- Completed on-time deliveries by choosing best and most efficient routes
- Delivered packages to customer doorsteps and business offices
- Maintained upbeat, positive attitude in busy, customer-focused environment
- Completed rush deliveries on tight timetables to satisfy customer needs
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries
- Operated vehicle safely in highly congested areas with no traffic violations
- Loaded truck and properly secured items to prevent damage for deliveries
- Managed customer inquiries and complaints in polite and professional manner
- Inspected and maintained delivery vehicles regularly to keep in safe working order
- Verified accuracy of all deliveries against order forms
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules
- Expedited deliveries to meet customer deadlines and requirements
- Worked scheduled hours as required and took on available shifts during holidays and busy periods
- Kept detailed mileage and fuel reports to track overall fuel costs
- Successfully avoided time delivery delays by carefully planning best routes
- Determined quickest and safest routes for delivery by using effective planning and organizational skills
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments
CYBER CAFE MANAGER
Goshen CyberTech Enterprise - Kikuyu
06.2021 - Current
- Handled business administration functions such as payroll, cash register counting and supply ordering.
- Helped customers with use of computers, applications and internet usage
- Provided excellent customer care and assist clients to complete forms and other e-government services
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Coordinated leadership workshops to educate team members on best practices to optimize productivity.
- Grew cafe sales 60% over 6 months by effectively marketing business and improving customer relations strategies.
- Retailed Stationaries, computers and accessories
- Assisted customers with downloads, printing, scanning, attaching and emailing documents
- Monitored use of computers, media equipment, printing equipment and other machines to ensure compliance with café policies and applicable laws and regulations
- Clean computer areas and tables and keep premises neat and tidy.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
- Kept café in full compliance with health code standards and achieved consistent scores above 50%
- Trained café employees to consistently exceed customers' expectations and provide superior service.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Grew café sales by effectively marketing business and improving customer relations strategies.
Data Analyst
Data Care Limited
07.2020 - 05.2021
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Developed tables, views and materialized views using SQL.
- Identified and documented detailed business rules and use cases based on requirements analysis.
- Trained over 30 employees on software to improve data management, monitored use and suggested improvements.
- Compiled, evaluated and reviewed engineered data for internal system.
- Identified and documented project constraints, assumptions, business impacts, risks and scope exclusions.
- Coordinated statistical data analysis, design and information flow.
- Produced monthly reports using advanced Excel spreadsheet functions
- Identified, analyzed and interpreted trends or patterns in complex data sets
- Worked with business intelligence software and various reports to glean insights into trends and prospects.
PRINTER TECHNICIAN & IT SUPPORT SPECIALIST
Adzest Computer Services
01.2019 - 06.2020
- Maintained technology equipment performance by configuring, diagnosing and repairing hardware.
- Demonstrated increased knowledge of company products and equipment.
- Performed preventive maintenance and servicing of HP printers Calibrated color controls
- Installed and reinstalled software packages and updates
- Repaired defects and replaced parts of printers
- Resolved 100 technical support inquiries per day
- Investigated hardware product issues involving materials and software and devised solutions.
- Designed computer hardware components and peripheral devices.
VOLUNTEER
Bread Of Heaven Kenya
10.2018 - 12.2019
- Maintained clean, neat and operational facilities to serve program needs.
- Assisted with special events or programs.
- Supported staff with clerical work and other office tasks.
- Assisted with recordkeeping to maintain data for over 1500 youths for ongoing grant funding and regulatory compliance.
- Organized and led activities designed to promote physical, mental and social development in children such as games, arts and crafts and storytelling.
- Served as great role model for children by teaching how to learn, grow and serve as part of church.
Education
Associate of Science - Certified Nursing Assistant
Life-Line Institute Ocala
Virtual Class, United States Of America04.2021
Cyber Security And Ethical Hacking -
Modcom Institute of Technology
Nairobi09.2018
High School Diploma -
Fr. Kevin Kelly High School
Nairobi, Kenya11.2015
Skills
- Customer service
- Teamwork
- Creative thinking
- Planning
- Familiarity with DOT regulations
- Map reading and navigation skills
- Safe driver training
- Freight expertise
- Knowledge of state roads and highways
- Order picking and processing
- Database Management
- GPS and route planning
- Delivery recordkeeping
- Shipping and packaging
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 20 staff members.
- Resolved product issue through consumer testing.
- Delivered shipments to customers throughout Nairobi region averaging over 200 miles daily.
- Made recommendations on business intelligence tools to cut processing time by 45mins.
Certification
- Certified Ethical Hacker
- CNA - Certified Nurse Assistant
Languages
English
Proficient
C2
Timeline
DELIVERY DRIVER
Self-Employed
02.2022 - Current
CYBER CAFE MANAGER
Goshen CyberTech Enterprise - Kikuyu
06.2021 - Current
Data Analyst
Data Care Limited
07.2020 - 05.2021
PRINTER TECHNICIAN & IT SUPPORT SPECIALIST
Adzest Computer Services
01.2019 - 06.2020
VOLUNTEER
Bread Of Heaven Kenya
10.2018 - 12.2019
Associate of Science - Certified Nursing Assistant
Life-Line Institute Ocala
Cyber Security And Ethical Hacking -
Modcom Institute of Technology
High School Diploma -
Fr. Kevin Kelly High School
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