Blair Muriuki
Marketer & Stylist
Nairobi,47
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Call Centre Consultant
Cci Kenya
Nairobi
10.2022 - Current
- Implemented new strategies for handling high call volumes during peak hours, resulting in decreased wait times for customers.
- Contributed to the development of departmental policies and procedures, ensuring consistent service delivery across all consultants.
- Actively sought out feedback from peers and supervisors to improve performance and provide better support to customers.
- Leveraged strong understanding of competitor offerings to highlight the unique value of company products and services, leading to increased customer loyalty.
- Reduced average call duration while maintaining high-quality interactions through effective listening and problem-solving skills.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Digital Marketing Intern
Hariox Media
Nairobi
08.2021 - 01.2022
- Assisted in tracking and reporting marketing campaign performance, identifying key trends for continuous improvement of future efforts.
- Developed relationships with industry influencers to strengthen brand reputation within the digital space.
- Participated in brainstorming sessions to generate innovative ideas for new marketing campaigns that resonate with target audiences effectively.
- Supported the marketing team with administrative tasks, ensuring smooth operations within the department.
- Improved brand awareness for Odells Kenya by developing and implementing targeted social media campaigns.
Customer Care Consultant
Nairobi City Water & Sewarage Company
Nairobi
04.2019 - 09.2019
- Streamlined communication with clients, leading to improved relationships and increased retention rates.
- Collaborated with cross-functional teams to identify areas for improvement in customer service processes.
- Trained new team members on company policies, procedures, and best practices in customer care.
Education
Bachelor Of Arts - Public Administration
University of Nairobi
Nairobi 01.2021 - Current
Marketing & Communication -
International Business Institute of Management
Berlin Germany 01.2021 - 05.2021
Skills
Computer Skills
CRM Software
Technical Support
Product Upselling
Sales closing
Call Control
Quality Assurance
Problem-solving skills
Brand representation
Prospecting skills
Organizational Skills
Adaptability
Reliability
Timeline
Call Centre Consultant
Cci Kenya
10.2022 - Current
Digital Marketing Intern
Hariox Media
08.2021 - 01.2022
Bachelor Of Arts - Public Administration
University of Nairobi
01.2021 - Current
Marketing & Communication -
International Business Institute of Management
01.2021 - 05.2021
Customer Care Consultant
Nairobi City Water & Sewarage Company
04.2019 - 09.2019