Summary
Overview
Work History
Education
Skills
Timeline
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BILLY WILLIAMS ODONGO

Nairobi, Nairobi Province

Summary

Dynamic leader with a proven track record at Media AGENCY Limited, excelling in team leadership and strategic planning. Successfully enhanced customer satisfaction and employee engagement through effective conflict resolution and performance monitoring. Skilled in operations management, fostering a culture of continuous improvement and collaboration to achieve departmental goals.

Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.

Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated [Product or Service] expertise, including competitive offerings, pricing, and market positioning.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

11
11
years of professional experience
1
1
Language

Work History

Manager

Media AGENCY Limited
01.2021 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
  • Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
  • Developed detailed plans based on broad guidance and direction.

Head of the Department

Jalaram Academy
01.2017 - 12.2020
  • Mentored department staff members, fostering a culture of continuous learning and professional development.
  • Established key performance indicators and monitored progress towards meeting departmental objectives consistently.
  • Promoted a positive work environment by fostering open communication channels between team members at all levels within the organization.
  • Drove process improvement efforts by identifying inefficiencies, developing solutions, and monitoring results over time.
  • Delivered impactful presentations to senior leadership on key accomplishments, challenges faced by the department, and proposed action plans for addressing concerns proactively.
  • Oversaw talent acquisition efforts for the department, ensuring the recruitment of top-tier professionals who contributed significantly to organizational success.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Teacher

Koru Girls High School
05.2014 - 12.2016
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
  • Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
  • Coordinated with language specialists to support English Language Learners, fostering more inclusive classroom.
  • Enhanced students' critical thinking and problem-solving skills through project-based learning.

Education

Bachelor of Arts - Education

MOI UNIVERSITY
ELDORET
04.2001 -

Skills

Team leadership

Operations management

Strategic planning

Decision-making

Workforce management

Staff management

Goal setting

Expectation setting

Timeline

Manager

Media AGENCY Limited
01.2021 - Current

Head of the Department

Jalaram Academy
01.2017 - 12.2020

Teacher

Koru Girls High School
05.2014 - 12.2016

Bachelor of Arts - Education

MOI UNIVERSITY
04.2001 -

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BILLY WILLIAMS ODONGO