Billy Kipkosgei

Customer Care

Nairobi

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Skills

Sales expertise

undefined

Work History

Customer Service Representative

Denmark Electronics

Nairobi

01.2021 - 02.2023

Responded to customer requests for products, services, and company information.
Updated account information to maintain customer records.
Answered customer telephone calls promptly to avoid on-hold wait times.
Offered customer advice and assistance, paying attention to particular needs or wants.
Answered a constant flow of customer calls with minimal wait times.
Managed over 50 customer calls per day.

Education

Kenya Certificate of Primary Education - Primary Education

Nandi Hills Primary School

Nandi Hills Town

01.2006 - 11.2015

High School Diploma -

Chepkumia High School

Kapsabet

01.2016 - 11.2019

Accomplishments

Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Overview

years of professional experience

years of post-secondary education